Hello,

At our company, we regularly create PDFs, usually from FrameMaker version 9. In most cases, we have no problems with the PDFs, but once in a while, we are notified that customers get the following problems:

• If they try to print the PDF, they see a series of messages which consistently include "The document could not be printed" and "There were no pages selected to print." If they choose a page or range to print, this often works, but certain pages will not print. In one case, I saw a message saying there was a problem with the PDF with the number 14, but this does not always appear.
• Often, the pages that will not print, when viewed at a normal magnification, appear as very small thumbnails that look like the dotted line down a black highway. The rest of the pages are at a normal magnification and can be read.
• Often, these same PDFs crash when certain bookmarks are clicked.

This always seems to happen when the PDFs are viewed within a browser on our website or in our web-based software. I've been told by our tech group that it happens in other browsers, not just Internet Explorer, and it still happens if they save the PDF out of the browser down to the desktop and try printing from there.

In the cases I've seen, when I go back and look at the original generated PDF file in Adobe Reader or Acrobat (not within a browser), none of these problems occur. Redelivering the file to the web location often fixes the problem.

I've read many posts about this in various locations on the Internet and one in the Adobe Forums, but none seem to come up with the cause to this problem - they just come up with workarounds for printing the file.

One other note - one of our engineers and tech writers found that one PDF with this problem appeared to have Fast Web Viewing turned off, even though nothing was done differently when the PDFs were generated.

Does anyone have any information on what causes this problem and how we can avoid it?

Tammy