Skip navigation
Burtin Hart
Burtin Hart
Currently Being Moderated

RH 9.0.2 update keeps showing up in Adobe Application Manager (AAM)

May 2, 2012 2:13 PM

AAM keeps showing up in my Windows XP system tray, and listing the 9.0.2 update. I install it and *zingo-bingo* it's back when AAM checks for updates again.

When the update is installing it gets to 13%, then the progress bar suddenly surges to 100% and reports that installation is complete. This is tiresome, annoying, and frustrating.

I searched the fora about this problem but was unable to find any articles on it, so...

Image1.png

 

...if anyone has any ideas handy, I'm definitely in the market.

 

Thanks in advance,

 

Burtin

597 Views   9 Replies   Latest reply: wa92sp, Jul 10, 2012 6:11 AM
 
Replies
  • Peter Grainge
    Currently Being Moderated
    1. Peter Grainge,
    May 4, 2012 1:52 AM   in reply to Burtin Hart
    Report

    Try downloading the update from here first.

     

    http://www.adobe.com/support/robohelp/downloads.html

     

    If that fails either try from another location (home?).

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
    |
    Mark as:
  • wa92sp
    Currently Being Moderated
    2. wa92sp,
    Jun 28, 2012 11:07 AM   in reply to Burtin Hart
    Report

    Same problem. Hesitant to try Peter's advice because the two update files are for 9.0 and 9.01 versions. I already have 9.02 installed, but the updater keeps going through the motions 0...13...100%

     
    |
    Mark as:
  • Peter Grainge
    Currently Being Moderated
    3. Peter Grainge,
    Jun 28, 2012 11:15 AM   in reply to wa92sp
    Report

    What version do you see in Help > About?

     

    What version do you see in Programs and Features (or Add/Remove Programs)? You haven't said what your OS is.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
    |
    Mark as:
  • wa92sp
    Currently Being Moderated
    4. wa92sp,
    Jun 28, 2012 11:30 AM   in reply to Peter Grainge
    Report

    Help > About "9.0.2.272"

    Add/Remove "9"

    Windows XP

     
    |
    Mark as:
  • Peter Grainge
    Currently Being Moderated
    5. Peter Grainge,
    Jun 28, 2012 11:41 AM   in reply to wa92sp
    Report

    I think I know what is going on here but I want to be sure.

     

    When you reply, there is a camera icon. Please use that to add a screenshot of Add/Remove showing the RoboHelp line.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
    |
    Mark as:
  • wa92sp
    Currently Being Moderated
    6. wa92sp,
    Jun 28, 2012 11:50 AM   in reply to Peter Grainge
    Report

    6-28-2012 2-50-01 PM.jpg

     
    |
    Mark as:
  • Peter Grainge
    Currently Being Moderated
    7. Peter Grainge,
    Jun 28, 2012 12:01 PM   in reply to wa92sp
    Report

    I think this is similar to something I have seen before. I don't have the standalone version of RoboHelp 9, mine is part of TCS3 so I don't get a separate entry.

     

    What happens is Add/Remove and Help > About get out of sync and then you have issues. The only solution is to uninstall and then press F5 in Add/Remove. If there is still an entry, don't panic. Repeat the process until it does go. Then reinstall and add the patches one by one.

     

    The steps I have described were necessary for RoboHelp 8 and I believe RoboHelp 9 should uninstall in one pass.

     

    Whatever the rights and wrongs there, I believe you are going to have to uninstall and reinstall.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
    |
    Mark as:
  • Burtin Hart
    Currently Being Moderated
    8. Burtin Hart,
    Jun 28, 2012 12:30 PM   in reply to Peter Grainge
    Report

    Thanks, Peter. I’ll give that a try. This sort of thing is a real problem in production.

     

     

     

    Burtin

     
    |
    Mark as:
  • wa92sp
    Currently Being Moderated
    9. wa92sp,
    Jul 10, 2012 6:11 AM   in reply to Peter Grainge
    Report

    Thanks, Peter. That solved my problem on a standalone RH install. Good show.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points