Audition CS 5.5 purchased February 2012 worked OK until recently when it would not launch because of: 'Runtime Error'
Support changed its name in registry from '4.0' to 'old4.0' and it now launches but,
since then, it only exports audio at twice normal speed and Support has spent hours of their time, and mine, but not yet offered solution.
Does anyone know?
I'm not quite clear on the specific problem. Do you mean that when you press PLAY, the audio plays as if it were sped up? Or when you export a file as a new mp3, for example, the file plays at twice the speed on your iPod or wherever else?
If it's the first case, it sounds like a sample rate mismatch between what Windows or OS X thinks your audio output device is set for and what Audition is trying to use. I haven't seen this issue before on Mac, so I'm going to assume you're using Windows 7. Right-click on your speaker icon in your Windows system tray and choose Playback Devices. You can find the Windows sample rate in the device properties panel. This should probably be something like 44,100 or 48,000. (If you're using a high-end device, you may have higher options. Let's not worry about them yet.)
Click OK enough times to apply all of this. Then, launch Audition and click Edit > Properties. Select Audio Hardware and verify the appropriate device is selected and that the Sample Rate matches what you selected in the Windows properties. Click OK and load up a file and press Play. If you're still experiencing this problem, we'll dig deeper, but this is likely the solution.
If it's a file export issue, then we'll need to know more about what formats you're attempting to write to and what settings you're using.
Good of you to respond. Our 90 min master recording in .wav (sample rate 44,100) is track marked at intervals and then, at the conclusion, we use the Markers box to Merge and Export as a set of 12 .mp3 tracks (22,050 Hz Mono,32 bit and 40 Kbps CBR). These 12 tracks are then dropped on to a memory stick for further copying on another non-pc cloning unit. They are also uploaded to British Wireless website for their internet radio and also for individual downloading.. Hence the reason for the low Kbps rate selected.
Prior to the Adobe CS 5.5 programme not launching this worked fine for several weeks. After Abobe Help got me to re-name from 4.0 to old4.0 to get their software to launch this problem has arisen of the tracks being speeded up versions of the original recording. We're on Windows 7 in a Sony Vaio All-in-one.
Are there any clues in this as to why this expensive software is failing?
My apologies for the delayed response. I think your reply came in while I was on the road and I missed it.
Let me ask a few more questions and make sure I understand the situation.
Your source file is 44,100. You save selections as new mp3 files with a sample rate of 22,050.
When you say the new tracks are "speeded up versions of the original recording" can you describe exactly HOW you experience this? Are you opening these MP3 files in another audio player and hearing them play back at twice the speed of the original? Or does this fast playback only occur when you open the MP3 files in Audition? Does this only occur on the Sony Vaio system, or does the fast playback occur on other computers and devices?
If it's isolated to this specific computer system, then it's not a problem with the files themselves - we can focus on why Audition or the audio driver are not playing the files at the correct sample rate (and if it's speeding up playback, this usually means the 22K file is playing back at 44K, which means playback speed is twice as fast as it should be.)
If the problem is written to the mp3 files themselves, then any device you listen to them on should exhibit the sped up playback and this would imply improper sample rate conversion or encoding in the mp3 exporter used by Audition.
seems my earlier reply is not showing so here's a repeat
it is a problem of incorrect creation of the 40kbps tracks by CS5.5 and it is strange that Adobe's software designer has not provided a fix - created tracks play at fast speed on any unit