Skip navigation
chrisbator
Currently Being Moderated

How long do I have to wait for my account to be unlocked?

May 3, 2012 10:41 AM

Tags: #creative_cloud #adobe_id

When I try to login to see my eligibility for existing customer cloud pricing I get a 'this account is locked try again later' error. How long do I wait? or rather, how do I get it unlocked?

 

I can login to My Adobe using my old ID (not email version) and am trying to get my email to work as my login so I move to CreativeCloud... but it won't work so I can't sign up... and now my account got locked on that page...

 
Replies
  • Currently Being Moderated
    May 3, 2012 1:38 PM   in reply to chrisbator

    I haven't heard of this issue. You might want to contact Adobe customer service and try resetting the password for account or get additional details about the account shows as being locked.

     
    |
    Mark as:
  • Currently Being Moderated
    May 7, 2012 10:30 AM   in reply to chrisbator

    I looked in our call logging software and the email address you use here on the forums and it appears you got things straightened out.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points