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mikeslady2000
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Cannot use Cs5 trial due windows closing it down - help please

May 5, 2012 5:42 AM

I downloaded and installed the Cs5 trial yesterday and it all seemed to travel along nicely until I try to use the program.  I can open it up and it all looks as it should but if I go to File and New or Open, I get a message saying that windows is closing the program down.

 

I have since uninstalled the program twice and reinstalled it.  I'm quite frustrated with it as I'm not all that computer savvy and everything I read on these forums indicates that there are a lot of problems with the downloading and installing part but not so much about what to do after installation if having problems.

 

I'm using a Windows Vista 64 bit version.

 

I hope someone can help.  Thankyou.

733 Views   4 Replies   Latest reply: Mylenium, May 6, 2012 12:20 AM
 
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  • Mylenium
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    1. Mylenium,
    May 5, 2012 11:57 AM   in reply to mikeslady2000
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    Well, what CS5 product are you actually trying to use? Photoshop? If so, this could be a mundane graphics card crash due to hardware acceleration. If so, turn OpenGL off under Edit --> Preferences --> Performance and then take steps to update your graphics driver and configure it properly. Otehr than that this could be permissions issues where specific directories cannot be accessed, but we'd need more info about your setup then...

     

    Mylenium

     
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  • jeaninebennett
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    2. jeaninebennett,
    May 5, 2012 3:26 PM   in reply to Mylenium
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    Hi I am restoring my hard drive and I can't find my CS5 Design Premium CD  I have registration number & product code but can't find anywhere to download complete program?

    Thank you,

    Jeanine

     
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  • mikeslady2000
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    3. mikeslady2000,
    May 5, 2012 11:24 PM   in reply to Mylenium
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    Mylenium - Thankyou so much for taking the time to help me fix the problem.  I have absolutely no clue what you were saying but hopefully in time I'll learn about it.  I have followed your instructions and so far so good, it seems to be working well now.  I'm grateful because now I still have 28 days to use my trial.  Thankyou so much!  I havn't updated the graphics drive and configured it because right now I'm not using it for anything too serious.   Hopefully we'll be updating our system soon and when we do we'll make sure the graphics driver is up to date and configured properly.  Thanks again!!

     
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  • Mylenium
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    4. Mylenium,
    May 6, 2012 12:20 AM   in reply to jeaninebennett
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    can't find anywhere to download complete program?

     

    Try this: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html . Though it's possible that the links are simply offline due to Adobe moving on to CS6 and Creative Cloud now. Then you'll have to find thme elsewhere e.g. by borrowing the DVD from a friend.

     

    Mylenium

     
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