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IvySquirrel
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Photoshop Elements 8 Crashing?

May 5, 2012 11:37 PM

Tags: #crash #windows_7 #elements #windows #failure #pse #pse8 #photoshop_elements_8

I got PSE 8 along with my Wacom tablet for Christmas, and have been using it about an average of twice a week since - and it ran totally fine until a few days ago. Now, when I try to open it, PSE starts to open and then crashes. I'm on a Vostro 3500 with Windows 7 as my OS - and I'm just so confused. Any help or suggestions on what to do would be greatly appreciated Anyone else having this problem?

1369 Views   12 Replies   Latest reply: 27Prac, Jun 20, 2012 1:56 AM
 
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  • photodrawken
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    1. photodrawken,
    May 6, 2012 9:06 AM   in reply to IvySquirrel
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    What are the exact steps you're doing (what screens do you see, what are you clicking, etc.)?  Any error messages?  What do you mean by "crashes" -- what are you seeing?

     

    Ken

     
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  • IvySquirrel
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    2. IvySquirrel,
    May 6, 2012 11:03 AM   in reply to photodrawken
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    I'll open the "editing" portion of it, and it'll appear like it's going to open normally, everything even loads up and I feel like I've got photoshop up and running for about three seconds until I go up to "file" and click on it. Then it does the classic freeze, and then I get "Photoshop has stopped working, windows is checking for a solution to the problem".

     
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  • photodrawken
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    3. photodrawken,
    May 6, 2012 4:04 PM   in reply to IvySquirrel
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    OK, after that happens, start Task Manager and look on the "Processes" tab to see if there are any Photoshop Elements processes running.

     

    I'm still not sure how you're starting the Editor -- what do you mean by "open the editing portion of it"?

     

    Ken

     
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  • IvySquirrel
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    4. IvySquirrel,
    May 7, 2012 9:19 PM   in reply to photodrawken
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    I'm just clicking on the start menu and running it - pretty much the general way you start most programs.

     

    There aren't any. I'd like to uninstall and reinstall and see if that helps any, but the program keeps telling to to deactivate it and I have to go into Photoshop to do that. :/ The organizer portion of it appears to be working fine, but not the editing.

     
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  • photodrawken
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    5. photodrawken,
    May 7, 2012 9:46 PM   in reply to IvySquirrel
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    IvySquirrel wrote:

     

    I'm just clicking on the start menu and running it - pretty much the general way you start most programs.

    Forgive me for belaboring the point, but I started using PSE with version 9, so I don't know if PSE8 had a "Welcome" screen.  Are you saying that you have two separate icons?  One to start the Organizer and one to start the Editor?

     

    You said that the PSE8 Editor was working until a few days ago.  What changes did you make to your system?  Did you install or uninstall any software?  Get a new printer?  Update any drivers, etc.?

     

    Ken

     
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  • IvySquirrel
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    6. IvySquirrel,
    May 7, 2012 10:09 PM   in reply to photodrawken
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    Yup! The Editing portion is seperate from the Organizer.

     

    There's been very little change in my computer over even the last month - nothing installed other than a safe update of a Google Chrome extension, only a couple dozen pictures downloaded, nothing to shoot up red flags at me. I'm a pretty cautious person with computers, especially this one, so I just can't figure out why its gone haywire. My OS still has about three-quarters left yet to fill up, so I'm not thinking it's memory, and it's certainly not my tablet.  Overall, nothing that I haven't done before with PSE installed.

     
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  • photodrawken
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    7. photodrawken,
    May 7, 2012 10:19 PM   in reply to IvySquirrel
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    OK, thanks.  So far, that all sounds good.

     

    Try to start the Editor and let it fail.  Then look in the Windows event logs for any items that have a red icon and refer to PSE:  Start...Control Panel...Administrative Tools...Event Viewer.  In the left panel, double-click on the "Windows Logs" folder to expand it.  Then look at the "Application" log and the "System" log.

     

    Ken

     
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  • IvySquirrel
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    8. IvySquirrel,
    May 7, 2012 10:57 PM   in reply to photodrawken
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    Right, done. The crash showed up in Application, but I'm not exactly sure what would be beneficial to list and what wouldn't.

     
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  • photodrawken
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    9. photodrawken,
    May 7, 2012 11:02 PM   in reply to IvySquirrel
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    In that box at the top of the "General" tab, drag your cursor over all the text to highlight it, then hit Ctrl+C to copy the text to the Clipboard.  Paste it into your message here.

     

    Is there only the one event for that latest PSE failure in the logs?

     

    Ken

     
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  • IvySquirrel
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    10. IvySquirrel,
    May 8, 2012 7:35 AM   in reply to photodrawken
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    Fault bucket 2787199666, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

     

    Problem signature:

    P1: PhotoshopElementsEditor.exe

    P2: 8.0.0.0

    P3: 4ace4336

    P4: ntdll.dll

    P5: 6.1.7600.16915

    P6: 4ec49caf

    P7: c0000005

    P8: 000289c2

    P9:

    P10:

     

    Attached files:

    C:\Users\Tami\AppData\Local\Temp\WER830B.tmp.WERInternalMetadata.xml

     

    These files may be available here:

    C:\Users\Tami\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCra sh_PhotoshopElement_20f52bd881f28413372cd586e81738adfae431_0a3a3559

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 0b6df9ad-98d2-11e1-8ce2-f04da29fec48

    Report Status: 0

     

    This is the only one I saw, checking through all the options.

     
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  • photodrawken
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    11. photodrawken,
    May 8, 2012 10:45 AM   in reply to IvySquirrel
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    Oh, well...that doesn't help much.

     

    In case one of your system files is corrupted, see this MS document for instructions on using the System File Checker tool (sfc):

    http://support.microsoft.com/kb/929833

     

    Run sfc with the /scannow option at an elevated command prompt:

    sfc /scannow

     

    The scan might take a while, so be patient.  When it finishes, restart your computer.

     

    Ken

     
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  • 27Prac
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    12. 27Prac,
    Jun 20, 2012 1:56 AM   in reply to IvySquirrel
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    Hi IvySquirrel,

     

    Please try the following workarounds for PSE8 crashing on launch.

     

    Following could be the possible workarounds :

    1)      On the drive on which you have installed PSE,on my machine it is on C:

             Go to c:\Program Files\Adobe\Photoshop Elements 9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.

                Now launch PSE and check if it works.

    2)  Try resetting the PSE preferences by

       1. Close Elements.

       2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Edit.

       3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

    3) In case any network printer is attached try to launch without network or printer uninstall.

     

    Regards,

    27Prac

     
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