Having all kinds of trouble loading Premier Elements 10 on my new MacBook Pro vs. 10.7.3. Have downloaded Adobe Premier Fix but nothing happens.
I've loaded the DVD several times and have downloaded the Premier
Elements 10 installer fix several times. When the Premier Elements 10
content window appears I click on it and get the 'deploy' - 'install
app.' - 'packages' - 'payloads' window. I click on the 'install app' and
it initializes the installer. Then click on 'accept' the license
agreement. Window 'install options' appears but shows Premier is already
installed. Then click on install. The install takes 15 minutes or so.
When it's over a small window appears saying 'Premier Elements 10
installer could not be found. Please insert the installation DVD or
mount the downloaded installer image'.nothing again happens. I've been a
PC user for over 10 years and this is my first experience with a MacBook
Pro. I'm not sure what 'mount' means and after the download from the
DVD, the disc automatically ejects. I put it back in and the same thing
happens all over again. I purchased the combination programs of Adobe
Photoshop/Adobe Premier and the Photoshop loaded perfectly. Also made
sure I was loading the Mac Os discs for both programs. Hope this helps.
Photoshop Elements is in applications folder but Premier Elements is
not. Does it make a difference that I loaded Photoshop Elements a few
weeks ago and only now I'm trying to load Premier Elements? For the 4th
time I'm installing Premier Elements from the DVD. Doubt anything is
going to change this time either.very frustrating !
Ok so we now know that Photoshop Elements installed and is available in the applications folder. When you try to install Premiere Elements you receive some type of error and then you try installing again.
The missing component at this point is what error message are you receiving? Have you also tried using the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to analyze your installation?
I get no error message. Premier Elements is not in the applications
folder when I install from the dvd. I did download (several times) the
Premier Elements 10 installer fix.app thinking that would correct the
problem. The installer fix is in my applications folder but clicking on
it only brings up the notice: 'Premier Elements 10 installer could not
be found. Please insert the installation DVD or mount the download
installer image' then what do I do.so far nothing happens.I re-load the
DVD, re-install the software and theres nothing showing in my
application folder that indicates Premier has loaded. Same thing over
and over again.
Dksolo1 I would recommend contacting our support team at this point. They can walk you through the installation and help you discover what is causing your difficulties. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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