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jazzman0401
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Adobe Muse trial doesn't install (Mac)

May 7, 2012 1:24 PM

Tags: #bug #install #muse #adobe_muse

After retrieving the Muse trial downloader from here: [Link Removed - BT] I can't complete the install.  I double-click the Setup app, enter my admin credentials, and...nothing happens.  No other apps open, nothing installs...absolutely nothing happens.

 

Phone and chat support are both worthless, directing me here instead since *apparently* they only care about their paying customers.  It's disgusting.  I'm evaluating their product in order to potentially become a paying customer.  You'd think they would want to help me in any way possible...

 

So, rant aside, I appreciate any advice anyone can provide.  I've found other links to a "beta" version - is the trial something different, or would I be better off pursuing the beta?

 

Thanks in advance.

940 Views   2 Replies   Latest reply: jazzman0401, May 9, 2012 9:57 AM
 
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  • Brian Thomas
    157 posts
    Nov 14, 2008
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    1. Brian Thomas,
    May 7, 2012 1:18 PM   in reply to jazzman0401
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    My sincere apologies for the confusion! Your frustration is certainly warranted! Here is what happened: there was a cross-team communication mix-up and it caused a bogus trial version of Muse to be posted on that link you referenced. As you correctly noticed, the installer doesn't function at all! We're working to get that cleaned up ASAP.

     

    For now, here is the link you need to be using get the latest version of Muse.

    http://labs.adobe.com/downloads/muse.html

     

    Let me know if you have any problems getting it working from that link.

     

    Thank you for taking the time to report this problem! Again, my apologies!

     

    Brian Thomas

    Muse Quality Engineering Lead

     
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  • jazzman0401
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    2. jazzman0401,
    May 9, 2012 9:57 AM   in reply to Brian Thomas
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    Brian,

     

    Thanks for the reply, and the fix.  Perhaps I underestimate the usefulness of these forums...

     

    Looking forward to trying the beta!

     
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