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Update to 10 won't take 9 Registration Number

May 7, 2012 1:21 PM

Tags: #upgrade #serial #registration

Upgrading from 9 to 10 .. (win 7) ... says I have an invalid registration number ... but this is the number I get from My Adobe, exactly. I've tried it with and without the dashes. How can this be resolved?

295 Views 3 Replies Latest reply: photodrawken, May 7, 2012 6:20 PM

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1. photodrawken,

May 7, 2012 1:48 PM in reply to JDLinn

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See this Adobe document:
http://helpx.adobe.com/x-productkb/global/serial-number-doesnt.html

If that doesn't help, use the "Contact Adobe" link in the upper left of that page. During business hours, you can even initiate an online chat session.

Ken

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2. JDLinn,

May 7, 2012 5:58 PM in reply to JDLinn

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Ken ... thank you, got on the "chat" with the folks and they fixed me up.

Many thanks
D

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3. photodrawken,

May 7, 2012 6:20 PM in reply to JDLinn

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Glad to help. Enjoy the software!

Ken

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Update to 10 won't take 9 Registration Number

May 7, 2012 1:21 PM

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