This forum is where you can get support for all things related to the Adobe & ConnectED program. As part of President Obama's ConnectED Initiative, Adobe is donating over $300 million in software and professional development services to Title I public schools across the United States.
This is NOT a support forum for Adobe Connect. Please click here if you need help with Adobe Connect.
Q: My school is eligible for the program but it does not appear on your list. What do I do?
A: Send an email to firstname.lastname@example.org that includes the school name, full school address with zip code, total student enrollment, and the number of students eligible to receive free or reduced lunch.
Q: I can't submit my application because one of my team members is not recognized as a member of the Adobe Education Exchange, even though s/he has already registered.
A: It is possible that your team member registered on Adobe.com instead of the Adobe Education Exchange (AEE). The Adobe ID will work on both sites. However, that person will need to sign in to the Adobe Education Exchange in order to create a profile that will be recognized on the ConnectED application. Once your team member has signed in to the AEE, you can submit your application. First quit and restart your browser. Then, enter the information into your application and hit submit.
Also, when you register on the AEE, your profile may not immediately be recognized by the ConnectED application. If this happens, wait ~15 minutes and then try again.
Q: I've been awarded a grant but have not received my software and serial numbers.
A: If you applied as part a district program, your software will be installed by your school district's IT team. Refer to the email you received about your grant for the name of your school district contact person.
If you applied independently, you can access your software and serial numbers through your school portal on the Adobe Education Exchange. First sign-into the Adobe Education Exchange. Then go to: edex.adobe.com/portal.
Q: When I go to download my software, I see the option to install 30-day trial packages. Is this the right software to install?
A: Yes. Once you enter one of the serial numbers included in your grant, you will be able to use the software past the 30-day trial.
Q: How do I know if my school is part of a district-wide program?
A: If your school is part of a district-wide program, a message will appear on the screen when you select your school to begin an application. If you do not see this message, you can proceed with the application for your school and, if approved, the software and serial numbers will be delivered directly to you through your school portal.
Q: How do I start a district-wide program?
Send an email to email@example.com and a member of the Adobe Education team will contact you.
Q: I'm having trouble installing my software due to a conflict with my school's or district's firewall. What do I need to whitelist in order to install the software?
A: Ensuring you have open communication channels through your firewall to Adobe URL's will help applications behave as expected. The standard access list for download, install, deployment, and activation (including ports) are listed here: Firewall Whitelist sites and ports