Adobe Community : All Content - Technical Communications Suite Installer

Design Suite CS6 Installed, Acrobat Installation Error

forums_noreply@adobe.com — Thu, 30 Oct 2014 08:54:58 GMT

I reinstalled my design suite CS6 and everything worked fine but acrobat X pro hasnt been installed.

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF023, DW063 ... WARNING: DF029 ...

what can I do? Thank you for your answers

How does one make a new purchase of TCS 4?

forums_noreply@adobe.com — Wed, 29 Oct 2014 17:53:41 GMT

How can I make a new purchase of TCS 4?

Upgraded from Adobe Tech Comm Suite 3.5 to 5 without uninstalling first. How do I uninstall v3.5?

forums_noreply@adobe.com — Wed, 08 Oct 2014 14:57:44 GMT

Upgraded from Adobe Tech Comm Suite 3.5 to 5 on Win 7 64-bit computer. V3.5 was not listed in Control Panel so I did not uninstall it first. Now I have duplicates of everything. How do I uninstall v3.5?

error 16820

forums_noreply@adobe.com — Sun, 05 Oct 2014 17:34:59 GMT

this error prevents me from downloading updates for adobe acrobat.does anybody know what is this,please?

TCS 5 Installation Problems-"Insufficient Disk Space"

forums_noreply@adobe.com — Thu, 28 Aug 2014 02:13:12 GMT

I've been subscribing to TCS 5 since May. Recently, I upgraded to a newer MacBook Pro, and I've installed a copy of Windows 7 and I'm running it using VMWare Fusion 6. Today, I finally downloaded the TCS 5 files from my profile.

I ran into a problem when it came time to install the suite. I tried continue the installer beyond the "pick a destination folder" step, but when I clicked the "Next" button, a pop-up appeared and said "Insufficient Disk Space," and it suggested increasing the disk size and trying again. I increased the disk space of my virtual machine from around 60 GB to 128 GB. I tried the installation again and no luck.

Has anyone found a solution? Do I need to increase my virtual machine's disk space further? I can't seem to find anything that would allow for a workaround to this problem. Any advice will be a big help to me, as I really want to start using these programs.

Installed TCS 3.5 now MS Office is crashing.

forums_noreply@adobe.com — Mon, 19 May 2014 15:13:44 GMT

Have installed TCS 3.5 with service pak, I believe. MS Office is now unstable. Hangs up whenever I insert a graphic, or start to insert a graphic.

Are there any known conflicts with Word/Excel/Windows and Adobe TCS 3.5 products?

problem downloading technical communications suite 5

forums_noreply@adobe.com — Sat, 16 Aug 2014 20:36:56 GMT

I am having a problem with downloading the technical communication suite 5. On the "install" screen, it stops at "currently installing adobehelp." Please advise further. Thanks.

Cannot uninstall Technical Suite 3

forums_noreply@adobe.com — Tue, 19 Aug 2014 16:43:27 GMT

I recently installed Technical Suite 5 on my system. I was able to successfully uninstall Technical Suite 4, but when I went to uninstall Technical Suite 3, I got an error message. "Your uninstallation encountered errors. Please try restarting your computer and uninstall again. If that does not resolve the problem, download and run the Adobe Creative Suite CLeaner Tool.

Well, I restarted and still had the error. Downloading the Creative Suite Cleaner tool did not help because it cannot find Creative Suite. I am trying to uninstall TECHNICAL suite. Apparently there is no tool for that.

The problem I have (besides the fact that TechSuite 3 is almost 5 GB in size) is that Frame 10 keeps hijacking my default opening app. No matter how many times I tell the computer to use Frame 12, every time I restart it defaults back to Frame 10. It's annoying.

Does anyone know how to uninstall Technical Suite 3 if the Control panel will not work? For the record, I cannot uninstall the apps individualy because Adobe bundled them and the individual apps are not listed.

I have TC5, a Mac and Crossover. Am I stuffed?

forums_noreply@adobe.com — Tue, 12 Aug 2014 10:35:32 GMT

I have tried to install TC5 onto my mack using Crossover install. I am not optimistic as crossover doesn't list TC5. Do I have to install a VM to get round this and if so, what do you recommend?

Ian

update failed suppression administrator

forums_noreply@adobe.com — Tue, 05 Aug 2014 13:27:04 GMT

I try to install AdobeFramemaker_11_0_2 update and I get the following message:

Update couldnot be applied: Please contact your administrator if you wish to apply updates to your machine

Updates have been suppressd by your administrator

I am full administrator at my machine. What could be the problem...?

My Pro Tools program was damaged by the Creative Cloud system. I was invited to install and try the Cloud,but it did me a great dis-service and has set me back in Production and personal time trying to get my pro Tools working again. I am really disappoin

forums_noreply@adobe.com — Fri, 01 Aug 2014 02:43:00 GMT

My Pro Tools program was damaged by the Creative Cloud system.

I was invited to install and try the Cloud,but it did me a great dis-service and has set me back in Production and personal time trying to get my pro Tools working again. I am really disappointed and would like you to advise me how to restore my program to its working state. I am in a traumatic state since I have Artistes life work being processed in the Pro Tools 9 Program. Help! Help! Please.Ps. I tried reinstalling the software from the Disc....Still NOT working.

Upgrading to Captivate 8 with Technical Communication Suite subscription

forums_noreply@adobe.com — Thu, 10 Jul 2014 08:16:25 GMT

I have a TCS5 subscription which includes Captivate 7 - I would like to upgrade to Captivate 8. After advice from Adobe help team, I have uninstalled existing version of TCS and downloaded trial of current version which contains Captivate 8. All programs install correctly but Captivate will only run as trial - even after signing in with my Adobe ID. When installing there was a symbol next to Captivate 32 and 64 bit which says it will only install as a trial. Is this available for existing subscription users yet? If not - when will it be available? I was led to believe at the time I got the subscription that I would have access to the latest software when it comes out. Is this not the case?

I've got the download for TC5 on my computer, but it won't install.

forums_noreply@adobe.com — Mon, 07 Jul 2014 18:28:12 GMT

It asks me for a serial number, which I entered. Then the computer asks me to allow program to make changes to the computer, which I allow. Then nothing happens.

where do I install the license on FM12?

forums_noreply@adobe.com — Sun, 29 Jun 2014 18:44:14 GMT

I recently installed FrameMaker 12. We have a group license, but I don't know where to look to see if the license has been installed or not.

How can I tell? Where is the license information??

URGENT problems installing TCS5

forums_noreply@adobe.com — Fri, 28 Mar 2014 10:22:49 GMT

Hi everyone,

I have been using TCS4 on my computer at work, then upgraded to TCS5 and then my computer was replaced. Brand new computer, no useless software installed. Yesterday I have been trying all day to install TCS5 on the new computer, but it always failed to install different components. At first it failed to install Distiller, then it failed to install FrameMaker 12 and eventually it failed to installed almost all of the components. I have been uninstalling it and reinstalling it a million times since yesterday, deleted every Adobe folder I could find, cleaned evey Adobe registry entry I could find and here I am still trying to install the suite.

My guess is that some registry keys with impossible to guess names are still left behind. How can I do a complete removal of EVERYTHING related to Adobe? I have tried the Creative Cloud cleanul utility, it didn't have any effect, didn't remove anything.

I am quite lost at this point and I'm wasting precious time trying to install 13 GB (!!!) worth of software.

Any suggestion is highly appreciated. How can I get the whole suite to install properly?

Thanks,

theZenPanda.

Where to download Adobe Technical Communicaiton Suite 3?

forums_noreply@adobe.com — Sun, 11 May 2014 15:52:24 GMT

I can't find a place to download Adobe Technical Communication Suite 3, anybody can help?

Activation problem of Acrobat in TCS 2.5

forums_noreply@adobe.com — Mon, 26 May 2014 15:31:12 GMT

Hi there experts,

we have a fairly odd problem:

On a new computer (Win 7, 64 bit) somebody first installed Acrobat 6 (yes - no mistake!) and later FM9. The installed separate FM9 version is a downgrade from FM10. I think it's using the FM10 installation engine and I think that's the reason why Acrobat 6 vanished from her computer, since we never had problems with FM9 and Acrobat 6 or 7 on the same machine before.

She UNistalled the separate FM9 version and installed Acrobat 9 Pro Extended, Photoshop CS5 and FM9 from the TCS 2.5 package. - To make sure the activation of the package would work.

FM9 works fine, Photoshop CS5 works fine, Acrobat 9 Pro Extended doesn't.

Each time she tried to open Acriobat, she was told to open another software from the package to activate Acrobat. Then Acrobat closed down.

Then, because of a chat with Adobe Support, we deleted the cache.db in Common Files\Adobe\Adobe PCD\cache.

Then she opened Photoshop again and had to enter the special PS serial again (is NOT the same serial as the one for the TCS). Photoshop openend, but, like before, she had no menu item letting her activate the package.

Then she opened Acrobat and she had to enter a serial too, but none of the 3 serials of the package worked: The red "X" to the right of the serial remains and she cannot go on.

No she's working on the 30 days trial version but we need a lasting solution. Adobe phone support refused to help, because the TCS is too old.

Have you got any suggestions?

If not, I will have to uninstall everything "Adobe" and crawl the registry trying to eliminate each and every occurrence of "Adobe" and their products. But actually there are more important tasks (like customer orders) to do for me then spending 1 or 2 days trying to repair Adobe's failure. And changing the registry is always fairly dangerous ...

Thanx in advance for your effort!

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer s

forums_noreply@adobe.com — Sat, 03 May 2014 12:00:33 GMT

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".

Can anyone help?

TCS 4, RoboHelp 10: The WebHelp TOC, index, and glossary do not display any entries, even after down

forums_noreply@adobe.com — Mon, 28 Apr 2014 17:54:13 GMT

TCS 4, RoboHelp 10, Win7: The WebHelp TOC, index, and glossary do not display any entries, even after downloading IE11Fix_RH10.zip and placing the 2 JS files in \RoboHTML\WebHelp5Ext\template_stock. What else do I need to do to display WebHelp TOC, index, and glossary in Internet Explorer 11? Chrome and Firefox display correctly.

Copy of TCS 5 on dvd?

forums_noreply@adobe.com — Fri, 25 Apr 2014 20:30:20 GMT

I have bought technical communications suite 5 but only as a download. How does one get a copy on dvd?

regards

Bjørn

Can not update the applications that are part of the Technical Communition Suite (TCS) 4.

forums_noreply@adobe.com — Tue, 15 Oct 2013 20:36:09 GMT

The updates... menu is grayed out for all applications that are part of this suit. I know that FrameMaker (FM) 11.0 has updates that should be installed. I have downloaded a patch (11_0_1) for FM and it will not install. I get this message:

I have Admin rights on the computer and have selected Run As Admin.. when I attemp to install the patch.

I have TCS 3.5 also loaded and do not have any issues with loading updates.

OS: Windows 7

Any ideas as to why I can not install updates for the applications that are part of TCS 4?

Does FrameMaker 12 have an LEID value for use with serialization via AAMEE?

forums_noreply@adobe.com — Thu, 03 Apr 2014 15:02:11 GMT

Does FrameMaker 12 have an LEID value for use with serialization via AAMEE?

Unable to install components of Technical Communications Suite 3.5

forums_noreply@adobe.com — Thu, 13 Mar 2014 15:25:01 GMT

Standard installation of tech comms 3.5 suite fails at the final hurdle.

Log file is as follows:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DS013, DW050 ... WARNING: DS013, DW016 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 5 warning(s)

WARNING: DS013: Payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is already installed and the session payload {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW016: NOTE: Cannot set action to the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 as it is already upgraded by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

----------- Payload: {7DE6CDC3-CFEE-4564-813D-3F59E5D71F10} Adobe Captivate 5.5 5.5.0.0 -----------

WARNING: DF012: File/Folder does not exist at E:\Adobe Technical Communication Suite 3.5\payloads\AdobeCaptivate5.5Core\OEM(Seq 4002)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Captivate Reviewer: Install failed

ERROR: DW050: - Adobe Captivate Quiz Results Analyzer: Install failed

Creating MSI packages without CCP

forums_noreply@adobe.com — Mon, 24 Feb 2014 15:50:44 GMT

Hi Team,

Since we are giving service support to another company we only have the .exe of the adobe tools (Captivate,Frame Maker 8,Design Premium)

which is licensed but we don't have ALWS or creative cloud login.So is there any tool from Adobe for MSI creation for the above tools other than CCP.

Please helps us in this regard as soon as possible.

Regards,

Jain

How do I install Presenter 9?

forums_noreply@adobe.com — Thu, 27 Feb 2014 21:26:53 GMT

I removed Ver 8 prior to install but I get an error about a previous version being installed that must be removed when I try to isntall Ver 9.

I had tried to download the trial version at one time, but aborted the download because the files was 1 GIGABYTE and there was no progress bar or any indication of progress so I thought it had stopped. How do I clear registry of previous Presenter versions?

Lot of question about technical communication suite 5

forums_noreply@adobe.com — Fri, 28 Feb 2014 00:29:03 GMT

I have a Mac, Parallels with Windows 8 for simulation, Creative Cloud 6, Technical Communication Suite 5. I use the Mac except when an application is available only for windows.

Is there a way to import in Frame PhotoShop and Illustrator documets with automatic link when those programs reside on the mac? (or do I need to install them on Windows)

Creative Cloud allows 2 computers. Is it the same for Tech Comm?

Can the programs in tech comm use the cloud?

Captivate in tech comm can work on the mac. Is there a way to install it there?

Tech Comm install a lot of programs on windows. Are they documented somewhere?

Is there some good tips about docummentation?

Is there a way to reinstall an application? Acrobat did not install corectly on windows (I have it as part of creative cloud on the mac)

Can I convert Windows Technical Communicator Suite 4 box set into downloadable Mac versions?

forums_noreply@adobe.com — Thu, 27 Feb 2014 09:02:19 GMT

I was lucky enough to win a copy of Adobe Technical Communication Suite 4. But it's for Windows and I have a Mac, which doesn't have an optical drive. Can I download Mac versions of the technical communications suite instead and use the serial number inside the box? (Which I haven't opened yet, I thought I'd better not in case I had to sell it on because I have a Mac, not Windows.)

Validate license at Pre-Chrome time!?

forums_noreply@adobe.com — Tue, 18 Feb 2014 16:56:02 GMT

I have been trial version 4 before .. and now downloaded the trial version 5 ... but can not start it because I get the following error message: Validate license at Pre-Chrome time. The Adobe Application Manager will not start... and I get the error message, mentioned above, when I start the Adobe Support Adviser. And now I do not really know what to do! Please help me someone!

Why does FM XML Author 12 open instead of the full FM 12 in ATCS 5?

forums_noreply@adobe.com — Fri, 07 Feb 2014 22:17:48 GMT

I've tried installing and re-installing and umpteen Live Chat sessions. I've tried calling Adobe Tech. Support. "Current wait time is between 57 minutes and 1 hour."

I've followed all of their instructions but still, bizarrely, when I click the "FrameMaker 12" option under the installed ATCS 5 folder (Start > All Applications), what opens is "FrameMaker XML Author 12," which cannot open .fm files and prompts me to "download the full program."

The last Live Chat person told me to uninstall ATCS 4, and then, when I logged in to the Adobe site again, I could click "License this Software."

No such link appeared. And now, we are stuck without a mission-cirtical software package, days before a release.

Unbelievable.

TCS 5.0 requests Serial Number

forums_noreply@adobe.com — Mon, 27 Jan 2014 10:51:12 GMT

I have a an annual TCS subscription.

I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.

Any ideas?

How can I get RoboHelp to recognize my FrameMaker installation?

forums_noreply@adobe.com — Tue, 19 Mar 2013 18:40:09 GMT

I have Technical Suite 3.5 installed and several RoboHelp projects linked to FrameMaker books.

The Frame books were created in FrameMaker 10. I then upgraded to Technical Suite 3.5, then later upgraded my FrameMaker to 11.

All was well, RoboHelp continued to update from the Frame book files.

Then last week my hard disk crashed. IT provided a new disk, installed the Technical Suite and FrameMaker 11, but now when I open the RoboHelp projects and try to update them, RoboHelp displays an error message that says "Adobe FrameMaker 10 is not installed. No FrameMaker documents can be updated."

When I try to relink the project to FrameMaker (File | Link), I get a similar message: "This operation cannot be completed without FrameMaker 10. Install FrameMaker 10 and try again."

How can I get RoboHelp to recognize my FrameMaker 11 installation, which it used to do prior to the crash and reinstallation?

Thanks.

Jerry

How can we disable the 'Improvement Program' from all the apps in TCS5?

forums_noreply@adobe.com — Thu, 16 Jan 2014 09:21:40 GMT

How can we disable the 'Improvement Program' from all the apps in TCS5, so that the end users are not able to see the option in the help menu?

We have tried changing the value of bUsageMeasurement (HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown) to zero, but it did not help.

Unable to perform an unattended uninstallation of Adobe Technical Communication Suite 4

forums_noreply@adobe.com — Fri, 20 Dec 2013 14:58:59 GMT

Hello,

I have been able to create an unattended installer for the Adobe Technical Communications Suite 4 using the AAMEE v3.1.

However, I am having difficulty performing an unattended uninstallation for the same.

The uninstall string in the registry is :

"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe" --appletID="DWA_UI" --appletVersion="2.0" --mode="Uninstall" --mediaSignature="{A9A31111-475C-403B-A5D1-0E79748B723F}"

The product uninstalls successfully with this command but in full GUI.

So far I've been quite reluctant to find the silent switch to PDApp.exe.

I have the following questions :

1. Is there a silent switch to PDApp.exe, that could be used to uninstall TCS 4 ?

2. Can we create a silent uninstaller for TCS 4 using AAMEE, just as we created a silent installer ?

3. If none of the above mentioned is possible, is there a workaround ?

Please help. Any lead would be helpful to get to the solution.

Thanks in advance.

Can I install TCS4 alongside RoboHelp x5?

forums_noreply@adobe.com — Wed, 18 Dec 2013 00:43:05 GMT

I'd like to download the trial version of TCS4 and start trialling it, to produce HMTL5 output for the next version of our software, prior to purchasing in the new year.

I currently have RoboHelp x5 that I will be using to maintain our existing CHM help systems - or maybe I can also use RoboHelp 10 to do this?

Will installing RoboHelp 10 with TCS4 effect my current install of x5?

Thanks,

Ken

how do I recover serial number for tech comm 4?

forums_noreply@adobe.com — Thu, 21 Nov 2013 20:52:31 GMT

Our department just lost two people; both with legal, active licenses for Tech Comm 4. IT is going to purge the systems for new users and I need to recover the software licenses before the systems are purged so that the software can be installed and activated for new users.

I understand that the software needs to be deactivated to facilitate the transfer. The issue is in finding the license info. I don't know if the software was ever registered, or how it would be registered with, or even who the software was purchased from. I work for a very large multinational with a centralized IT department who originally pushed the installs out to these two user's computers and they have been less than responsive in getting the license info to us; waiting around for them to reply is not an option since we need to install the software ASAP for new users.

Can anyone tell me how to recover these licenses?

Installing TCS 4 on another machine

forums_noreply@adobe.com — Mon, 18 Nov 2013 15:50:27 GMT

Hi ,

W7, TCS4 subscription.

I am having problems with a computer at work, so I am moving to another terminal.

Am I OK to install and use TCS4 here and will I be fine to go straight back to my old terminal when the issue is resolved?

TCS4 on Windows 8.1 Pro 64 bit

forums_noreply@adobe.com — Sat, 02 Nov 2013 09:41:24 GMT

I did a clean install of Windows 8.1 Pro 64 bit on my workstation. Then I did a clean install of Adobe TCS4. When I want to enter my Serial Number I receive the following message:

Serial Number you povided is valid, but a qualifying product could not be found on this computer.

To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.

When I select Adobe FrameMaker 11 from the dropdown and enter the TCS4 Serial Number I receive the following message:

This serial number is not for a qualifying product. Please try another.

Any suggestions?

Adobe FrameMaker 10.0 License Expiry error

forums_noreply@adobe.com — Thu, 19 Sep 2013 13:18:50 GMT

Hello,

I had uninstall Adobe frame maker 9 & Install Adobe frame maker 10 on User system but after installation it’s throwing the below mentioned error. Also find attach screen shot for your reference.

“Licensing for this product expired” .

Request you to look into this to resolve the issue.

Thanks

Avinash Choudhari

mail id: avinash_choudhari@persistent.co.in

Mobile: 8796275205

Pagination, topic naming, and context-sensitive Help

forums_noreply@adobe.com — Thu, 05 Sep 2013 13:41:04 GMT

This question was posted in response to the following article: http://help.adobe.com/en_US/techcomsuite/tcs/using/WS1b49059a33f77726-31aee1b1342288940d-7 fd8.html

Using FrameMaker with RoboHelp

forums_noreply@adobe.com — Thu, 29 Aug 2013 07:59:01 GMT

This question was posted in response to the following article: http://help.adobe.com/en_US/techcomsuite/tcs/using/WS1b49059a33f77726-31aee1b1342288940d-8 000.html

Compatibility of TCS with Microsoft SQL Server 2012?

forums_noreply@adobe.com — Thu, 22 Aug 2013 15:02:31 GMT

We are using TCS 4.0 on a Windows 7 system. We create WebHelp and deliver it to clients on a Microsoft SQL Server 2008 platform.

We have a client that is asking that we deliver our software and WebHelp on a Microsoft SQL Server 2012 platform.

We typically deliver WebHelp centrally--hundreds of users will access the same set of WebHelp files from a centrally-located server.

SQL Server 2008 or 2012 doesn't matter to WebHelp, correct?

I looked for a platform compatibility discussion on Adobe.com and couldn't find one. Sorry if I missed it.

Thanks!

Tim

installation of Technical Communications Suite components fail

forums_noreply@adobe.com — Fri, 12 Jul 2013 14:51:27 GMT

I've migrated from a laptop with Windows XP to a Windows 7 64 bit laptop. Post migration I re-installed Technical Communications Suite 4. During the installation I get an error that Presenter failed to install because PPT 32 bit is not present. Additionally, Captivate cannot create swf files. Please help resolve these issues.

Can't install TCS4 on two different XP SP3 systems

forums_noreply@adobe.com — Thu, 14 Feb 2013 14:06:21 GMT

I can't install the TCS4 trial version on two different XP SP3 systems. Adobe has no solution to this problem. The Installer says "System Requirements" as error message after selection of the different applications. Then I get the link to the Adobe TCS homepage. Any idea?

Thanks in advance

Martin Kellner

Acrobat Pro Does Not Install

forums_noreply@adobe.com — Tue, 16 Jul 2013 19:51:12 GMT

We are using TCS 4 on a Windows 7, 64 bit platform.

When we installed TCS 4, we did not get Acrobat X Pro (nor XI).

So, I inserted the installation DVD to see if I could just install Acrobat Pro, and the Adobe Installer would not proceed because it detected an installation of TCS 4 already.

So, I uninstalled TCS 4 (a 30 minute ordeal), and proceeded to install it all over again, this time hoping to verify that Acrobat Pro was, in fact, selected in the product check list.

In the product check list, Acrobat X Pro was indeed selected in the product check list. Installed it all over again (another 30 minute ordeal).

Saw the statement: Installing Acrobat X Pro.

When the installation was done, saw the following: "Some items for the following product(s) could not be installed successfully." (PDF icon)

Acrobat X Pro did not show up under programs, by itself, or in the Control Panel (Programs and Features).

Went here for update:

http://helpx.adobe.com/tech-comm-suite/kb/tcs-4-update1.html

Saved zip file to hard drive. (A 549 MB download.)

The Installation Instructions were in a PDF, which my system could not read since Acrobat X Pro did not install.

Followed instructions on URL above.

Double-clicked "Set-up.exe" in the unzipped files.

Adobe Installer hung up at about 2/3 of the way through "Initializing Installer" (it stops dead).

Anyone have any ideas? Thanks!

Why is FrameMaker 10 throwing a licensing error when the rest of the TCS 3.5 suite is working fine?

forums_noreply@adobe.com — Thu, 25 Jul 2013 20:03:30 GMT

I tried to move the suite to a new computer. Deactivating the licenses from the other computer and installing it on the new one. I find that Frame is throwing the error, meanwhile, Captivate and RoboHelp are still working fine.

Framemaker XI package does not install - MSI error 1708/1603

forums_noreply@adobe.com — Fri, 28 Jun 2013 08:20:15 GMT

Hi,

I've created a Framemaker XI package with the "Adobe Application Manager Enterprise Edition", provided the serial number and added patch 11.0.2. The package was successfully created on a network share the installing admin account has full access rights to. Target system is a W2K8 R2 64bit terminal server.

When installing, the msi rolls back, throwing error 1708/1603 after collecting all it's msi properties, nothing gets installed. In the LOCAL folder of %APPDATA%, I find a file called PDApp.log with the follwing content:

6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set to 4

6/27/2013 17:16:47 [INFO] DeploymentManager - Executing the deferred custom action.

6/27/2013 17:16:47 [INFO] DeploymentManager - Obtained the following as CustomActionData

6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

6/27/2013 17:16:47 [INFO] DeploymentManager - Original database path is : H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

6/27/2013 17:16:47 [INFO] DeploymentManager - OptionXML saved at location :: C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{12E9F8D1-641B-4 C27-A165-D3C34F200ECB}

6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set to 4

6/27/2013 17:16:47 [INFO] DeploymentManager - Initializing Custom Action Data from parameters

6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

6/27/2013 17:16:47 [INFO] DeploymentManager - Provisioning Tool path is (C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C49}\\{DF00B53B-6298- 4B11-B2BB-4221D161D441}).

6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize....The Setup base path does not exist.

6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize from parameters.

I don't know where the problem is, but it seems that installation fails because something is missing in the package?

Anyone?

best regards

Olaf

Okay to uninstall TCS3 before upgrading to TCS4?

forums_noreply@adobe.com — Thu, 25 Apr 2013 20:03:50 GMT

Since Techical Communication Suite 4 has such a large footprint for installation, I need to free up some disk space. Can I uninstall TCS3 before upgrading to TCS4?

License Request

forums_noreply@adobe.com — Mon, 01 Jul 2013 16:43:45 GMT

Below is a problem that a writer in my group is having. She are asked to put in the license key each time she opens any of the programs in the new Tech Comm Suite 4. Any Ideas?? I suggested that she uninstall and reinstall the entire suite to see if this corrects the problem. She is using Windows 7 O/S.

Remember the issue I had last week with signing in to the software products with my license?

Now it is requiring that I do that every time I launch each of the software products.

Photoshop vs. Illustrator

forums_noreply@adobe.com — Thu, 02 Aug 2012 17:18:49 GMT

Does anyone know why Photoshop has been replaced with Illustrator in Tech Comm Suite 4?

Can I install from a shared drive?

forums_noreply@adobe.com — Fri, 26 Apr 2013 19:55:58 GMT

I have about 25 people who need to install Technical Communication Suite 4. Does each person need to copy the installation files (exe and 7z files) to their local environment before running the install, or can they run the install files from a shared drive and it will install TCS4 on their local?