Adobe Community : All Content - Adobe Story

Adobe Story support for Chromebook or Android

forums_noreply@adobe.com — Sat, 12 Oct 2013 13:52:01 GMT

Any word on Adobe Story support for Chromebook or Android? From what I understand ChromeOS is not much more than an HTML5 browser? I want to get one of the new 8 hour Haswell powered Chromebook laptops this Holiday season under $300. I can understand delaying Adobe Story development on ChromeOS as it is still very small, but Android? There's over 1.5 million Android activations everyday. That's more than the entire population of Canada every month:) .. hard to understand turning a blind eye to these numbers much longer.

How to download Story Plus?

forums_noreply@adobe.com — Thu, 13 Nov 2014 00:02:04 GMT

It is not listed in the Creative Cloud desktop app.

Getting Failure to Share and Failure to Accept Invite notifications

forums_noreply@adobe.com — Wed, 12 Nov 2014 15:03:43 GMT

I can't share or accept invitations to collaborate. Any ideas on what is causing this or how to troubleshoot?

won't allow me to share projects I've created

forums_noreply@adobe.com — Wed, 12 Nov 2014 14:31:11 GMT

I made a new project and it won't let me share saying, "Project contains documents that are not owned by you. You need to move the owned documents to a new project and share the new one." which I know isn't true because I just made it. How do I solve this

copy paste not working

forums_noreply@adobe.com — Wed, 13 Jun 2012 23:40:39 GMT

I'm not able to copy and paste any text at all. When I uset the Flash menu it gives the second screen shot errror. When I use Ctl-C it copies, but Ctl-V doesn't paste. Any ideas?

Story won't load

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:35:19 GMT

When I launch Story (Free) from the desktop dock (Mac / Yosemite), I cannot log in or update, and receive the attached error. I've contacted Adobe by email twice and by phone twice - the chat reps say I have to contact the phone reps, and the phone reps say I have to contact the chat reps. Hurumf. What is the workaround here?

'Failed to accept sharing invitation'

forums_noreply@adobe.com — Sun, 17 Nov 2013 19:55:55 GMT

I couldn't find a solution to this problem, so I'm posting here.

I'm looking into using Adobe Story to be able work with other people, but so far I've had no luck in sharing anything with anyone. I have Adobe Story Plus, and I've tried to share a project with both free users and paying users. They both get the invitations, but no one is able to accept the invitation and all they get is the error message. I have tried and failed with two free users and one paying user. I created a new project for this purpose. I have tried every role (co-author, reviewer, reader, writer).

It says on this page that free users are able to work with projects shared with them (http://helpx.adobe.com/uk/story/help/project-sharing.html).

Thank you.

Adobe story messed up umlauts ä-ü-ö-...

forums_noreply@adobe.com — Tue, 11 Nov 2014 09:05:07 GMT

When importing a German script into Adobe Story Free the umlauts get messed up. They are left out or are shown as signs then. This happens with PDFs and .mmsw files.I am using PC. IS this only affecting the free Version or is Adobe not ready for German?

Selecting, Copying/cutting and Pasting (Windows Desktop Client)

forums_noreply@adobe.com — Sat, 08 Nov 2014 17:24:43 GMT

A TV series I'm hoping to write for uses Adobe Story and, having spent a while using the free browser version, I've just gone for a monthly subscription - partly to have a separate desktop client, and partly because I hoped that this would bring Story's copying and pasting conventions into line with other Windows programs (e.g. Final Draft and Word, both of which I have used extensively over many years). I've never used Ctrl-x, Ctrl-c and Ctrl-v for pasting, preferring to select text with mouse or keyboard, right click copy or cut, and then paste with shift-Ins (0 on the numpad).

But even in Story Plus there are no editing functions if one selects text and then right clicks, and neither does shift-Insert work. I'm forced to use Ctrl-x, Ctrl-c and Ctrl-v, as per the Web version. Is there any way round this? Is this going to be enabled in a future version? At the moment, I must say, it's hard to see the subscription surviving into a second month - it's great having a desktop client, but it's no easier to use than the free version.

I absolutely love Story. Previously I've been using Celtx. Is there any extension or tool that would allow me to convert from Celtx to Story?

forums_noreply@adobe.com — Tue, 21 Oct 2014 00:31:23 GMT

I absolutely love Story. Previously I've been using Celtx. Is there any extension or tool that would allow me to convert from Celtx to Story?

does Adobe story supports Hebrew?

forums_noreply@adobe.com — Mon, 08 Sep 2014 21:11:35 GMT

does Adobe story supports Hebrew?

only english/roman characters?

forums_noreply@adobe.com — Wed, 29 Sep 2010 06:22:32 GMT

Currently it seems Adobe story only works using roman characters. Will it support other language fonts?

Mobile app gone

forums_noreply@adobe.com — Mon, 27 Oct 2014 20:37:39 GMT

Hi,

I know there was once an IOS app that didn't allow editing, but seriously surely of all the Adobe CC apps this is the one that makes most sense to have a functioning script editor for ipads and android?

Is there any news on this being in development? Not being able to edit a script or work on notes on the move makes the whole of Adobe Story pretty unusable to be honest.

Adobe Story page numbers all weird...

forums_noreply@adobe.com — Thu, 06 Nov 2014 00:28:06 GMT

Instead of a 1, 2, 3, 4 etc. format of numbering there are random sub numbers. Like this, 1, 2, 2A, 2B, 3, 4, 5, 5A.... etc. It seems to be random and I can't get it to go away. Please help me format my script so that this doesn't happen. I have never had this problem before.

Story randomly inputting large gaps in text

forums_noreply@adobe.com — Wed, 05 Nov 2014 22:43:45 GMT

I don't know what is causing it. Just huge random gaps in the text, as if I held down the enter button. I can't delete the space and it won't go away no matter what I do. I can't type in the blank space either. PLEASE HELP ME!!!

Here is an example.... anyone know what this is?? It is all throughout the script and ranges in size.

How can I convert a screenplay document into a multicolumn script?

forums_noreply@adobe.com — Wed, 05 Nov 2014 18:27:15 GMT

Is there a way to import an existing script into the multicolumn format?

I have a PC and cannot install the desktop app of Story Plus for offline use.

forums_noreply@adobe.com — Tue, 04 Nov 2014 23:01:47 GMT

I get this error message "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."

I have a deadline looming and need help! What am I to do?

AV Script: When I press "Enter" in Video Column, it creates a new scene

forums_noreply@adobe.com — Fri, 31 Oct 2014 23:25:18 GMT

I am making a script with an 2 column AV format and I cannot seem to hit "enter" in the video column without creating a new scene.

For example, I'll start with "CUT TO:", then hit enter - which creates a new scene when all I wanted to do was write what I wanted to cut to.

The thing is, I have already written 4 pages of this script and I don't remember having this problem (one would think that I remember something like that), so maybe I am just missing something obvious from not enough sleep haha

Can't do anything with AV Scripts or Multicolumn Scripts

forums_noreply@adobe.com — Mon, 06 Jan 2014 17:12:13 GMT

Have a script for an animation, written in AV format, so that specific shots and dialog can be sync'd. However, I can't generate any lists or reports anything from this AV script. Want to make a breakdown of all locations, all characters, and all other tagged assets (I can't tag anything in this format either). Is this going to be addressed or do I have to duplicate work by writing things out in a screenplay or teleplay format (less useful for this type of project) just to get the breakdowns created? If I do have to do the latter, is there a way to convert AV to screenplay without just retyping the whole thing?

I cannot get the desktop version to open.

forums_noreply@adobe.com — Fri, 24 Oct 2014 19:08:24 GMT

I am on a Mac running OS 10.10 (Yosemite). I was able to access Story in Chrome and sign in successfully. I downloaded the desktop version which required updating Air (which I did) and now when I launch Story on my Mac I get message saying that the application needs to update. So I try to update it but I get a message that says:

"Sorry, an error has occurred.

The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."

Then I click Close and it relaunches the Story launch screen and again the update pop-up pops up and if I click later the pop-up goes away. If I then try to sign in (I am a CC subscriber) I get an error that reads:

"Error

Failed to connect to services. Do you want to login in offline mode?" No or Yes

I click Yes and nothing happens.

The online version seems to work in Chrome but I am really more interested in the desktop version. I realize this software is classified as beta but I'd still expect it to function at least a little bit. Right now I can't use the desktop version at all. I'd appreciate any help.

Thanks.

Merging Adobe Story Accounts

forums_noreply@adobe.com — Sun, 26 Oct 2014 22:07:36 GMT

Hi, it is a very simple question, and I am a very simple man. I just need to know how to collaberate with our accounts. Can you dothat with Story Free? I hope so, because I am working on a project, and I need my buddy.

How to remove character names from the drop down

forums_noreply@adobe.com — Sat, 10 Oct 2009 19:09:47 GMT

I was writing off screen dialogue. Normally I would write FRED (O.S.) but when I did this, Story treats it as a new character - different dot in the outline. In trying to correct it I now have four different instances of the FRED character that pop up in the character drop down list. How can I make the ones I don't want go away? How do I indicate a character is off screen without creating a new character?

Does Story have the vertical lining script for coverage feature?

forums_noreply@adobe.com — Fri, 24 Oct 2014 19:47:05 GMT

I see that you can create shots and there is a horizontal line situation but what about the traditional vertical lines on the page that represent coverage. Can story do that? Is there even a way to manually do it in story?

adobe story stuck at "ST STORY" and is not loading

forums_noreply@adobe.com — Mon, 06 Oct 2014 18:40:04 GMT

I am trying to use adobe story free for the first time. Joined adobe cloud. Uploaded latest flash. Cleared all cash.

can load in, but when hit get started the screen has "ST ADOBE STORY" and a orange bar like it is loading, but does nothing else.

one post suggested trying a different browser, I was using chrome. I use IE, and it immediately went to the same place. it skipped join, sign in .....

Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 01 Aug 2012 00:02:23 GMT

Everything I read on Adobe.com indicates Story Plus is included in Creative Cloud. However, when I try to access it from CreativeCloud.com I get Story Free. I started a chat with Adobe, and I was told I need to subscribe separately for Story Plus.

Which is it? And if it is included, how do I fix my problem and get access to Story Plus?

Thanks.

lost work

forums_noreply@adobe.com — Thu, 23 Oct 2014 07:57:04 GMT

HI,

I have just started using Story.

Earlier today I worked on a script using the desktop app. When I finished I saved it and shut down.

Later in the day I opened the desktop app on another computer expecting the script to be there but it wasn't there. There was an old "_backup" version from much earlier (i.e. no good to me as it was not up to date). There were also a couple of reports I had generated that had references to items that were in the latest version of the script so I know it must be/have been there in some form.

Where might I find the script?

Thanks

Matt

Can I use StoryPlus as an offline desktop app with my subscription to cloud?

forums_noreply@adobe.com — Thu, 23 Oct 2014 08:31:30 GMT

I can access the online version of StoryPlus, but when I downloaded the desktop version, I was not able to sign in because I got this message:

Sorry, your Story Free subscription does not allow access to this application. Please upgrade your subscription.

If you have any info, please let me know if I missed something.

Thank you

How do you do dual dialogue formatting in Story?

forums_noreply@adobe.com — Wed, 12 Sep 2012 17:23:33 GMT

How do you do dual dialogue formatting in Story?

Adobe Story Plus CC Inaccessible On Safari 8

forums_noreply@adobe.com — Sat, 18 Oct 2014 12:14:25 GMT

Hey all.

Since upgrading to Mavericks and the new Safari that comes with it (8.0), I've had no luck accessing Adobe Story from my browser. After I login I simply get the screen of Adobe Story contentiously loading. Any word on fixing this?

Thanks.

Does Adobe Story Free have a template for stageplays. If so, where do I find it?

forums_noreply@adobe.com — Fri, 17 Oct 2014 04:03:20 GMT

Does Adobe Story Free have a template for stageplays? If so, where do I find it?

Why isn't Story CC Plus in my list of Apps

forums_noreply@adobe.com — Tue, 11 Mar 2014 15:54:58 GMT

Ok,

So my adventures as a student who uniquely utilizes the creative cloud for a small fee has me listed on the Dean's list at my college, hoorah! But, as I take on Film Making the one app that I truly need now won't download from the net, nor is it listed in my Creative Cloud app list. Why?

Urban

Offline mode when trying to log into Story adobe?

forums_noreply@adobe.com — Fri, 17 Oct 2014 16:16:18 GMT

Hi guys! I just downloaded and purchased adobe story plus, however when I try to log in it says that it's offline? Does anyone know how to fix this problem? Thank you!!

How do we add more character coloured dots in the Acts Outline?

forums_noreply@adobe.com — Fri, 17 Oct 2014 23:58:04 GMT

How do we add more character coloured dots in the Acts Outline? We cannot be expected to limit the number of characters to six. I think it's a great tool to keep track of character appearances.

Someone some time ago has suggested to make the dots dynamic. I fully disagreed. I prefer to have more dots and leave them static as they are. It's a great tool as is. We just need more.

Thanks.

Foreign languages support.

forums_noreply@adobe.com — Fri, 17 Oct 2014 07:42:57 GMT

Are there any plans for Greek language support?

Thanks

Bug: Copy and Paste shortcuts still don't work

forums_noreply@adobe.com — Wed, 15 Oct 2014 16:22:21 GMT

Copy and Paste shortcuts still don't function. I have to manually go to the menu to copy and paste. Is this being addressed? This is a basic function used often.

Mac OS X 10.7.5

Adobe Story Plus: Build 1196

When I started software AIR updated.

Appreciate the help.

Best,

Randy

Does Adobe Story Free have a Type and template for stageplay format and if so where do I click for it. In the Type button I could only find screenplay, TV script, Two column script, AV script and other, but not for stageplay?

forums_noreply@adobe.com — Thu, 16 Oct 2014 20:53:47 GMT

Does Adobe Story Free have a Type and Template for Stageplay format and if so where do I click for it? In the Type button I could only find, Screenplay, TV script, AV script, Two column script, and other but nothing for Stageplay.

Is Adobe Story Free for "personal use only"? Or can it be used for a commercial script?

forums_noreply@adobe.com — Wed, 15 Oct 2014 00:23:01 GMT

Is Adobe Story free for "personal use only"? Or can it be used in a commercial project?Adobe Story

Why are the TV script templates UK only?

forums_noreply@adobe.com — Thu, 30 May 2013 15:16:48 GMT

I just created a new project in Story CC, and indicated that I wanted to create a TV script. However, all of the templates are UK, not US. My account is a US account. Why is this?

Script Protection.

forums_noreply@adobe.com — Thu, 09 Oct 2014 21:42:53 GMT

Are scripts being written on Adobe Story protected against unauthorized access?

Story CC plus isn't working with CC subscription

forums_noreply@adobe.com — Sat, 13 Sep 2014 00:49:55 GMT

Hello,

I recently obtained a subscription to Creative Cloud. I have been able to get everything to work except for Story plus. Every time I sign in to story it just puts me on the free version even though my account has the subscription activated on it. I have been using the free version of story for quite a while now and i'm wondering if that has something to do with the plus version not working. I have also read other forum posts on the issue, but none of them were able to solve my problem. Any help would be appreciated, and if more information is required I will be happy to provide it.

Thanks

Greg

Skip Lines (Enter Key) in Adobe Story AV Scripts

forums_noreply@adobe.com — Wed, 01 Oct 2014 19:06:13 GMT

Hello,

I'm working with Adobe Story online (not desktop application). I just began an AV script. My project requires that the visual aspects only come in every once in a while, and I need them to match up with the text they coincide with. I don't know how to do this because neither column allows me to "skip lines" using the enter/return key. After writing one line, I am able to hit enter and go down to the second line, but I can's skip any more lines. I need to be able to skip multiple lines on both sides since this is starting out as more of an outline and will grow into a full script with significantly more text than video/visual information.

Installing Desktop Application Issues

forums_noreply@adobe.com — Mon, 06 Oct 2014 22:29:03 GMT

Hello,

I have Adobe CC Plus and I have worked with Adobe Story online for a while. I recently went to download the desktop version and once the installation process is complete (having the "Start application after installation" box checked) a prompt comes up saying:

"Sorry, an error has occurred.

The application failed to launch or re-launch properly."

Then going into the program and launching it directly from the short-cut created, the front log-in screen appears fine. However! The button to 'Sign in' is broken. It acts as though I can click it, but when you do nothing happens. I have tried every way to install this program using different browsers and the same thing keeps happening. Please help!

Thanks!

How do I paste text from another application into Adobe Story Plus?

forums_noreply@adobe.com — Mon, 06 Oct 2014 13:28:49 GMT

I am trying to paste in text from a client document into an Adobe script template but it doesn't seem possible, which is odd.

Any ideas welcome.

Adobe Story not logging in

forums_noreply@adobe.com — Fri, 03 Oct 2014 06:30:17 GMT

Using Chrome 37.0.2062.124, Internet Explorer 11.0.9600.17278 and Safari 7.1, when I go to story.adobe.com I get a message saying DNS lookup failed.

If I try and go online with Story Plus it says my computer is not connected to the internet.

I chatted with Adobe help just now and he ran all kinds of diagnostics on my computer and there was nothing wrong with my internet.

It also seems to be not just my computer but my laptop, my wife's laptop and my daughter's PC tablet all say the same thing.

Do you need any more info?

Adobe Story Web Page Not Working

forums_noreply@adobe.com — Fri, 03 Oct 2014 10:21:19 GMT

Hi guys,

The Adobe Story website isn't working at all. When you try to log in you see this message:

This webpage is not available

I've tried this at home and at work on separate computers so it isn't a network or computer fault. This needs looking into immediately. I have deadlines to hand things in all week and can't currently access any of my work.

Please reply ASAP

Story won't open online

forums_noreply@adobe.com — Thu, 02 Oct 2014 15:43:38 GMT

Story won't open online.. https://story.adobe.com/

Story servers down. What's the ETA on repair?

forums_noreply@adobe.com — Thu, 02 Oct 2014 23:16:55 GMT

Servers have been down all day today, and I see zero communication from Adobe on this issue. What's the ETA on repair?

On a side note: the decision to make Story's primary interface online was a horrible one. I should never, ever lose access to my scripts because your servers went down. Both the desktop and online apps are great, but the fact that I have to access the online site to even download the desktop app is maddening, especially in situations like this (my system was recently re-imaged, so the desktop app is not installed, leaving me zero options). It would have been convenient to re-install Story when I installed every other Adobe app that I use from the CC download list; but it's not there, for some odd reason. This is just a bad user experience in multiple ways, and it doesn't have to be. Makes me think Adobe is trying to kill Story; I can't see any logical reasons to have made such odd-ball moves.

Upgrade button not working! Is this a professional product???

forums_noreply@adobe.com — Tue, 23 Sep 2014 12:47:31 GMT

Hi,

I have tried to upgrade to Story Plus and the button only takes me directly through to CC page which has no options for leasing Story Plus.

It has me worried. Is this just Beta software? I have spoken with Adobe customer support on the phone and they said that Story is only supported via forums and sold by resellers. So it is not part of Adobe CC?

If I cannot even buy it online, and there is no customer support, how am I to trust this software?

Any thoughts?

Adobe should remember that this type of software is designed to support a production, which means that it has to support a project worth hundreds of thousands of dollars.

Back to Final Draft, Movie Magic and e-mail i suppose...

Upgrading to Adobe Story Plus

forums_noreply@adobe.com — Fri, 26 Sep 2014 00:46:32 GMT

We are currently working on fixing a broken link to upgrade to Adobe Story Plus on the Adobe Story landing page.

In the meantime, customers can purchase Story Plus by following the instructions below:

Go to adobe.com
Menu -> All Products
From the dropdown on products catalog page, select All software
scroll to 3rd page on the product catalog page
click on Join against Story CC Plus
Click on Add to cart

We apologize for the inconvenience. Thank you!

Michael Lewis

Product Manager | Pre Production Workflows

Adobe

Adobe Story CC Plus

forums_noreply@adobe.com — Wed, 24 Sep 2014 00:58:27 GMT

Hi. I want to buy Adobe Story CC Plus, but I don't know how to buy adobe plus. Do I have to pay for the cloud, because I am not a cloud subscriber? If I have to pay for the cloud, how much should I pay? Please help me. Thanks.