Adobe Community : All Content - Frequently Asked Questions

Q: How can I install extensions for Bridge CS6?

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:43:35 GMT

Because Bridge CS6 is not supported by Extension Manager anymore, you have to install them manually.

For MXP extension, you can convert it to ZXP extensions with Extension Manager CS6. Then try steps below.

For ZXP extension, use utility software such as 7-zip, WinZip or WinRAR to extract it to a folder.If there is no mxi file after extraction, then it is a CSXS extension.

For CSXS ZXP extension, move the folder to following folder.

Windows: "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\extensions\"

Mac: "/Library/Application Support/Adobe/CS6ServiceManager/extensions/"

For non-CSXS ZXP extension, check the content of the MXI file. Copy all source files defined in "..." to the corresponding destination folders manually. If you are not sure where these files should be copied, please paste the mxi file here.

Q: What can I do first when I got trouble in Extension Manager?

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:22:27 GMT

Launch Extension Manager again as administrator and do the operation again.

Windows: Right click Extension Manager and select "Run as administrator" in the context menu.

Mac: Run Extension Manager with "sudo" command, for example, for Extension Manager CS5.5, you can run the command below in terminal.

   sudo "/Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app/Contents/MacOS/Adobe Extension Manager CS5.5"

Q: Nothing happened when I launch Extension Manager.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:14:23 GMT

1. Kill Extension Manager by Task Manager( Windows ) or Force Quit( Mac ).

2. Remove files below.

Windows( EM CS5.5 and earlier ): "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS\Configuration\Extensions\exman_uiPreferences.xml"

Windows( EM CS6 ): "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\Configuration\exman_uiPreferences.xml"

Mac: "/Users/<UserName>/Library/Preferences/Adobe/Extension Manager CS/exman_uiPreferences.xml"

3. Launch Extension Manager again as administrator.

4. If steps above still do not work, you can check if you have some flex-based software installed on your machine. Some of them conflict with Extension Manager, such as Flash FireBug. Uninstall them or delete all files in the folders below after backup.

Windows: "C:\Users\<UserName>\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust"

Mac: "/Users/<UserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust"

"/Library/Application Support/Macromedia/FlashPlayerTrust"

Q: Extension Manager hangs up during launch.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:12:42 GMT

1. If you can see Extension Manager window, try to kill it and launch it again as administrator.

2. If it does not help, kill Extension Manager.

3. Rename all XManConfig.xml files of CS products to other names. Generally, XManConfig.xml is in "Configuration" folder of product installation path. For example, for InDesign CS5.5, XManConfig.xml can be found in the folder below.

Windows: "C:\Program Files (x86)\Adobe\Adobe InDesign CS5.5\Configuration\"

Mac: "/Applications/Adobe InDesign CS5.5/Configuration/"

4. Launch Extension Manager again.

5. If Extension Manager launches successfully, rename one XManConfig.xml back and launch Extension Manager again. If Extension Manager still works, rename back another XManConfig.xml and launch Extension Manager. Again and again, then you can know which product causes this issue.

6. Generate log files and attach them here.

Q: My CS5 products were NOT listed in Extension Manager CS5.5.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:11:27 GMT

Extension Manager only supports products in the same Create Suite version. For example, Extension Manager CS5.5 supports Bridge CS5.1, Contribute CS5.1, Dreamweaver CS5.5, Fireworks CS5.1, Flash CS5.5, Illustrator CS5.1, InCopy CS5.5, InDesign CS5.5, Photoshop CS5.1, and Premiere Pro CS5.5. To manage extensions of CS5 products, you have to use Extension Manager CS5.

Q: I enabled an extension in command line, but I got the message --- "Dreamweaver" is not supported.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:10:38 GMT

The product name you input should be the same as the product name displayed in the product panel of EM window. For example, "Dreamweaver CS5.5".

Q: I did not see my product in Extension Manager, but I am sure I have it installed.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:06:49 GMT

Launch "Adobe ExtendScript Toolkit CS", input "BridgeTalk.__diagnostics__;" in source window, and click "Run" button. The diagnostics result will be shown in "JavaScript Console" window. Check if paths of products are correct. Remove corresponding products and install them again if their paths are incorrect.

Q: I installed an extension by its installer, but I cannot find it in Extension Manger.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:05:41 GMT

Some extensions have its own installer so that users can install them without Extension Manger. They will not be shown in Extension Manager.

Q: Commands in headless mode( with "-suppress" parameter ) alway failed.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:04:54 GMT

If the command execution requires administrative privileges and the current permission is insufficient, the execution will fail in headless mode. Please run it again as administrator.

Q: Extension Manager showed wrong language when it was launched.

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:02:12 GMT

If Extension Manager is launched from Create Suite products' menu, it will use the locale of the product. If Extension Manger is launched in standalone mode( launching it from start menu or by double clicking or command line ), it will use the locale of the operating system. If you do want to run it in another language, you can add "-locale lang=" parameters. For example, on windows, you can run the command below to show French.

"C:\Program Files\Adobe\Adobe Extension Manager CS\Adobe Extension Manager CS.exe" -locale lang="fr_FR".

Q: How to generate log files of Extension Manager for troubleshooting?

forums_noreply@adobe.com — Mon, 19 Mar 2012 05:00:24 GMT

1. Create a file named "ExManLog.YES" in Extension Manager folder.

Windows:

1) Open command prompt as administrator;

2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS6"

3) Run command

    echo > ExManLog.YES

Mac:

1) Open terminal;

2) Change directory to"/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS";

3) Run command

    sudo touch ExManLog.YES

2. Launch Extension Manager.

3. Extension Manager log files( *.log ) can be found in the following folder.

Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"

Mac: "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"

Q: Extension Manager is extremely slow when I try to remove or update my extension.

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:59:19 GMT

If "shared" attribute is "true" for files in an extension, Extension Manager has to do many checks when removing or updating this extension. It is time consuming. If the number of shared files is large, the time needed is extremely long ( might be more than 20 minutes ). Extension Manager CS6 did some optimization for this issue. But for Extension Manager CS5.5 or earlier, this issue still exists. We suggest extension developers do not use "shared" attribute for files if it is not necessary.

Q: Extension Manager was frozen when I tried to update it.

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:58:21 GMT

If it happened in "downloading" phase( "Currently downloading" should be shown in update window ), it might be the issue of server. You can try it again later.

If it happened in "installing" phase( "Currently installing" should be shown in update window ), you can ask for help in Extension Manger user forum.

Q: I can install an extension by previous version of Extension Manager, but cannot by the new one

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:57:21 GMT

You can check if the "maxversion" attribute of "product" tag is set in MXI file of the extension( For ZXP file, extract it with 7-Zip or other tools, and open MXI file with text editor ). This is the maximum version of the product that this extension can be used. For example, if this attribute is set to "7.5" in an InDesign extension, this extension can be installed in InDesign 7.5( CS5.5 ) or earlier versions, but not in InDesign 8.0( CS6 family ). As a result, you cannot install it by Extension Manager CS6.

Q: I got some trouble in my Creative Suite product. I tried to reinstall it but failed.

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:55:57 GMT

After you uninstall the product, you can download Adobe Creative Suite Cleaner Tool. Run the tool and install the product again.

Q: Where can I download Extension Manager installer?

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:54:18 GMT

Extension Manager installer can be downloaded from http://www.adobe.com/exchange/em_download/.

Patches of Extension Manager can be downloaded from http://www.adobe.com/downloads/updates/, or check out the links below directly:

Extension Manager 5.5.2 update( Mac only )

http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/AdobeExtensionManager _5_5_2_mul_AdobeUpdate.dmg

Extension Manager 5.5.1 Update

Windows: http://download.macromedia.com/pub/dw_exchange/extension_manager/win/AdobeExtensionManager _5_5_1_mul_AdobeUpdate.zip

Mac: http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/AdobeExtensionManager _5_5_1_mul_AdobeUpdate.dmg

Extension Manager 5.0.2 update( Mac only )

http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/AdobeExtensionManager _5_0_2_mul_AdobeUpdate.dmg

Extension Manager 5.0.1 Update

Windows: http://download.macromedia.com/pub/extensionmanager/AdobeExtensionManager-5.0.1-mul-AdobeU pdate.zip

Mac: http://download.macromedia.com/pub/extensionmanager/AdobeExtensionManager-5.0.1-mul-AdobeU pdate.dmg

Q: InDesign Extension could not be removed from file system when it was removed in Extension Manager

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:53:10 GMT

<body>

<p>All files of an ordinary extension will be removed from file system when this extension is removed in Extension Manager. But InDesign extensions with <tt>"plugin-manager-type"</tt> attribute in mxi file are special. Extension Manager will NOT remove files of this kind of extensions from file system when removing these extensions. Instead, Extension Manager will use other way to tell InDesign not to load these removed extensions when InDesign is launched. If you want to make your InDesign extensions removable, you can just remove <tt>"plugin-manager-type"</tt> attribute from the mxi file when you generate an extension.</p>

</body>

Q: Bridge CS6 was NOT listed in Extension Manager CS6

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:50:11 GMT

Starting from CS6, Bridge is not supported by Extension Manager anymore. That is why you cannot see it in Extension Manager.

Q: Extension Manager did not migrate my extensions when it was launched.

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:41:58 GMT

"I installed a new version of Extension Manager, but it did not migrate my extensions when it was launched. Those extensions were installed in previous version of Extension Manager."

Extension Manager can migrate extensions installed in previous version of Extension Manager, but it only handles the latest previous version. For example, Extension Manager CS6 can migrate extensions installed in Extension Manager CS5.5, but not Extension Manager CS5. All extensions that were migrated will be in "disabled" state in Extension Manager, and you can enable them later. For pre-installed extensions like some extensions in InDesign or Fireworks, they will not be migrated because it is unnecessary.

You can remove the file named "Migrated.YES" in the folder below to migrate extensions again.

Windows( EM CS5.5 and earlier ): "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS\Configuration\Extensions\"

Windows( EM CS6 ): "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\EM Store\"

Mac: "/Users/<UserName>/Library/Preferences/Adobe/Extension Manager CS/"

Q: I didn't see my preinstalled InDesign/Fireworks Extensions when I launched Extension Manager CS6

forums_noreply@adobe.com — Mon, 19 Mar 2012 04:38:03 GMT

For InDesign:

1. Check if there are any *.zxp files under

Windows: "C:\ProgramData\Adobe\InDesign\Version 8.0\\Extensions\REMOVED\"

Mac: "/Library/Application Support/Adobe/InDesign/Version 8.0//Extensions/REMOVED/"

Move all of them to

Windows: "C:\ProgramData\Adobe\InDesign\Version 8.0\\Extensions\"

Mac: "/Library/Application Support/Adobe/InDesign/Version 8.0//Extensions/"

2. Backup all files under

Windows: "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\InDesign CS6\"

Mac: "/Library/Application Support/Adobe/Extension Manager CS6/EM Store/InDesign CS6/"

to somewhere else, and remove all of them.

3. Remove all files under

Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Mxi Flag\InDesign CS6\"

Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Mxi Flag/InDesign CS6/"

4. Remove all files under

Windows: "C:\ProgramData\Adobe\Extension Manager CS6\Configuration\"

Mac: "/Library/Application Support/Adobe/Extension Manager CS6/Configuration/"

5. Restart Extension Manager CS6.

For Fireworks:

1. Check if there are any *.zxp files under

Windows: "C:\ProgramData\Adobe\Fireworks CS6\PreInstall\REMOVED\"

Mac: "/Library/Application Support/Adobe/Fireworks CS6/PreInsall/REMOVED/"

Move all of them to

Windows: "C:\ProgramData\Adobe\Fireworks CS6\PreInstall\"

Mac: "/Library/Application Support/Adobe/Fireworks CS6/PreInsall/"

2. Backup all files under

Windows: "C:\ProgramData\Adobe\Extension Manager CS6\EM Store\Fireworks CS6"

Mac: "/Library/Application Support/Adobe/Extension Manager CS6/EM Store/Fireworks CS6/"