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Project freezes every time at same slide position on mobile devices.

forums_noreply@adobe.com — Sat, 28 Jun 2014 01:04:41 GMT

(Using Captivate 6.1 on Mavericks running in 2014 iMac. This project contains 32 slides, some with audio (played using the advanced action for Play Audio), and some without, and it works well on desktop Mac and PC. It is published as SWF/HTML5, and the link from the webpage points to the multiscreen.html file.)

In spite of working smoothly on regular desktop computers, it's a different story in mobile devices. When tapping on the smartshape arrow button to advance to the next slide (from slide 5 to 6), the button's appearance changes to show that it's in the down/clicked position as expected, but it stays there and doesn't return to the up/unclicked appearance for anywhere between 3:11 to 3:30 on my iPad 4 (on an iPhone 4 running iOS 6 the screen doesn't advance even after 20 minutes). The slide doesn't advance to the next screen or go back to the previous one. Instead, the browser freezes (tried in Safari and Dolphin on tablet), meaning it won't go back, forward, add a tab, view another tab, etc. After the 3:00+ time period, the button that was in the down position completes the clicking action/sound, and then the browser and slide work properly. I can go back and forth over the problem location after that with no more freezing.

The consistent slide location where the concern occurs seems to suggest that it's not a broadband connection issue (or the delay would happen in other slide positions also). In trying to fix the problem, I deleted the slide where the problem was occurring, but the slide that filled in its vacancy (slide 6 became slide 5 after the deletion) caused the same problem. This leads me to think that it's nothing in the specific slide content causing the issue, but that it has something to do with the 5th slide position. The slides that were in the number 5 position have either text-only or a .png file, and the same smartshape navigation buttons as all the other slides so they don't use more resources than anything else. But, the temporary freezing acts similar to when something is hogging the resources of the browser. It doesn't hog the device resources though, because I can quit the app, or go to other apps during the freeze with no problem. But, after the initial freeze is passed, then there is no more delay at the problem-point or anywhere else in the project.

This pause isn't okay, because users will quit the project if they have to wait that long to advance to the next slide.

I'm at the end of my knowledge and ideas, and need help. Is there anything that I can try to remove this delay from mobile apps?

Playing Smart Shape Audio Only When Clicked

forums_noreply@adobe.com — Sun, 17 Nov 2013 04:32:27 GMT

I’m working on a project in Captivate 6 that has a lot of audio usage. When a slide begins, an audio file plays automatically. There are also two visible buttons per slide, made from smart shapes, that each contain a different audio file. After the learner clicks one of the smart shape buttons, I need it to play an audio file in response to the learner’s answer.

The problem I’m having is that both the slide audio and the two buttons’ audio begin playing concurrently when the slide begins (an auditory triple exposure). Can an advanced action be created to pause the smart shape button audio so it won’t play until the button is clicked?

NOTE: I tried attaching the button audio files to success captions (which are connected to the smart shape buttons) to cause them to wait until clicked before playing. This worked successfully, but this also is problematic. If the second success caption is clicked before the audio from the first one is done playing, they both play at the same time. If there was a way to apply advanced actions to success captions to fix this, that would be great, but, I don’t see any options in the properties window.

Is there a solution to my problem?

Can't Place Captivate 6 swf or html5 File into Muse v3.2.

forums_noreply@adobe.com — Sat, 16 Feb 2013 23:34:07 GMT

Muse v3.2 won't place my Captivate 6 swf or html5 files. "Error encountered during import" error 0. Has anyone else solved this or a similar problem? What can I do? Suggestions welcome.