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Video displays at wrong size

forums_noreply@adobe.com — Mon, 02 Mar 2009 17:21:08 GMT

I'm running Captivate 3. I have a set of about 12 demos that I have generated along with exporting the HTML. All of these videos are 990 pixels wide (992 with a border). When I view two of the demos using the HTML pages, they display at 869 pixels wide, so they look inconsistent with the others. All of the others show at the correct width. The HTML pages for the two problematic demos dictate 992 pixels wide in the code, but that doesn't seem to be working. If I view these two videos by opening the skin .swf, they play at the right size. What could be the problem with the HTML display on these two videos?

Thanks in advance,

Ben

Toolbar buttons in wrong order on the server

forums_noreply@adobe.com — Thu, 18 Dec 2008 22:04:24 GMT

Time to call for backup.

I have a couple of CSH FlashHelp projects where I specify the following toolbar button order in the SSL dialog:

Contents (default)
Search
Index
Glossary
Print

However, after the generated help goes to the various application builds, the buttons show in this order: Contents, Index, Glossary, Search. (Wrong order and no Print button.)

I got a developer's help when we first found this problem, and he tracked the button order to the whcshdata.htm file. After I generate, it contains the following line, after all the CSH/topic associations:

addWindow("[window name]",false,30,"10%","3%","60%","75%","[window title here]",2,0,"toc|ndx|gls|nls","toc");

Note the wrong button order. It looks on the surface like it's ignoring my specifications. The funny thing is that even with this wrong order, the toolbar buttons show up correctly when I open the help from my hard drive by double-clicking the start page. The malfunction is when the help files are on a server.

To fix this, I have to manually change "toc|ndx|gls|nls" to "toc|nls|ndx|gls|prt" and check that file in to the repository in order to get the right order and the Print button. (It's not a problem if I haven't introduced any changes to my map file, because then I just don't check whcshdata.htm in to source control. But if I have made changes, then I have to tweak the file again.)

Anyone know what the problem could be? I've just rolled with it for months, ever since the problem popped up in one of the production systems and we fixed it with the manual tweak. But I'd like to get to the root of this if possible. Thanks all,

Ben

Resource on Setting up C# .NET CSH

forums_noreply@adobe.com — Thu, 25 Sep 2008 15:58:03 GMT

Hey folks,

We've got a C# .NET app that I'm doing the help system for, and I understand that CHM is the standard help delivery method for that kind of app. We're doing context-sensitive help, but RH's own help on CSH for C# .NET just provides some bits of code without explaining how they relate. The developer I'm working with has looked at it and doesn't know what to do with it. Does anyone know of some documentation out there that provides clear steps for setting up CSH in C# .NET? I'm using RH7. Thanks,

Ben

Playback Control Tooltips

forums_noreply@adobe.com — Tue, 02 Dec 2008 17:36:08 GMT

I deliver some Captivate demos in other languages, and I just realized today that the playback control tooltips display in English in those demos. Is there a setting somewhere for switching the tooltips to other languages? Thanks,

Ben

No Glossary When Viewing Compiled CHM

forums_noreply@adobe.com — Thu, 06 Nov 2008 18:51:25 GMT

RoboHelp HTML 7.02, Windows XP. I'm generating a CHM with TOC, index, search, and glossary tabs. When I click the glossary tab in my CHM, I get a blank white pane, even though my glossary isn't empty in my project. I've specified a default window in which the glossary box is checked, so I'm guessing that's why I've got a glossary tab at all. (But I have other parameters in that window setting that don't seem to take...)

How do I get my glossary terms and definitions to show? Thanks,

Ben

Change Topic To-Do List Items

forums_noreply@adobe.com — Wed, 10 Sep 2008 18:06:23 GMT

Hey all,

Is there a way to add items to the "To Do List" in the Status tab of the Topic Properties window? I'd like to keep track of additional tasks and maybe remove some of the ones that are there. Possible?

Thanks in advance,

Ben

Horizontal Rule Defaults

forums_noreply@adobe.com — Wed, 13 Aug 2008 16:38:55 GMT

I've manually added an hr style to my project CSS file. One of the attributes is a width of 100%. When I add a horizontal rule using Insert > HTML > Horizontal Line, I get a line that uses all of my specifications, including color and margins, except for the width. It defaults to 50%. It could quickly get tedious to open the dialog for each rule and set it to 100%. Is there any way I can get all new horizontal rules to use all of my styles by default, or am I out of luck?

Thanks for any ideas,

Ben

Multi-select and right-click

forums_noreply@adobe.com — Fri, 11 Jul 2008 14:18:02 GMT

Using RH 7.02. I've got what I'm guessing is a really basic question here: I've seen multiple posts answered by talking about making mass changes through selecting multiple topics, right-clicking, and selecting Properties. I haven't been able to get this to work. In my Project Manager pod, I can select only one topic at a time, but I can get the right-click menu. In my Topic List pod, I can select multiple topics simultaneously, but I can't get a right-click menu (when I right-click, nothing happens).

Is there some setting that will change this to work the way that has been described? Thanks in advance,

Ben

Index Keyword Jump

forums_noreply@adobe.com — Wed, 09 Jan 2008 15:11:47 GMT

Has anyone else run into this problem in the FlashHelp index?

If I type in a word, the index jumps to that word or the nearest word. However, the scrollbar stays at the top so I can't scroll back to the top. I first have to scroll down and then up. Our QA bugged this as a low priority, and it is an annoyance that I'd rather not have users get confused over. I reported it as a bug on this site, but I was wondering if anyone knows how to fix this. I'm thinking you'd have to be a Flash developer to figure out why this doesn't work because it seems like a problem in the Flash skin.

Thanks,

Ben

Mark of the Web

forums_noreply@adobe.com — Fri, 30 Nov 2007 19:26:01 GMT

I have been reading about the Mark of the Web on Adobe's site and on msdn.com to get an idea of what it's for. The gist I get is that it simply allows you to run the FlashHelp system in IE on your local machine without getting security warnings. Is that the only benefit? I found only one line about Mark of the Web in RH7's help: "Mark of the Web is a security option for Windows XP. Select this option if your files will be viewed locally in Internet Explorer by developers or end users." I don't see any difference in viewing my help systems with or without Mark of the Web selected, on or off my local machine. Does anyone know more about this and when or when not to use it?

Does the fact that FlashHelp runs on my machine with no warning even without Mark of the Web have anything to do with the Flash Security Manager on this site (I have my hard drives allowed on that page)? Thanks,

Ben

RH7 Trial HTML View

forums_noreply@adobe.com — Fri, 26 Oct 2007 21:49:11 GMT

This discussion started with this thread. I am using the RH7 trial on a Windows XP SP2 machine and looking at a project with Japanese text in the topics. The project language is now set to Japanese. In Design view, the characters display properly, but in HTML view, all I get are squares. The encoding is utf-8, which must be RH7's default, so I would think it would work. If I open a topic in Notepad, the characters are showing up correctly.

I am also getting squares in the TOC, glossary, and index panes. I was hoping when I heard about double-byte support that double-byte characters would render correctly throughout the interface in RH7, so I'm hoping this is something I can somehow change. Thanks for any help,

Ben

Duplicate Forum Emails

forums_noreply@adobe.com — Mon, 15 Oct 2007 15:13:32 GMT

I have subscribed to a couple of the RoboHelp forums, and lately I've been getting duplicates of most of the posts. I just got 5 copies of a message Harvey posted in the last few minutes. Is anyone else having this problem? I figure it's related to Adobe's work on the forums, but this is getting out of hand. What is the best way/place to make Adobe aware of this? Thanks,

Ben

IE Security Warning When Help Accessed on Secure Server

forums_noreply@adobe.com — Fri, 19 Oct 2007 20:21:36 GMT

In Internet Explorer, a couple of our Web applications are popping up with a security warning when the help link is clicked and the FlashHelp system is opening. The warning says, "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?" The Web applications reside on a secure server (https://...). I am told that nonsecure items are those that are not on the secure server, but the entire help content sits on the server with the application. What content could FlashHelp be trying to access that is not on our server? Is there a way to stop this warning from appearing? Thanks,

Ben

Activate control--Captivate files

forums_noreply@adobe.com — Wed, 17 Oct 2007 16:11:20 GMT

I have a few Captivate 1 demos (.swf) in a certain project. When I view the FlashHelp system in IE6, I get the border around the Captivate movie and the alt tag: "Click to activate and use this control." I would like to get rid of this. In RH X5 (now using 6.0), both the toolbar and the left pane did this, and I fixed that with some manual tweaking of the FlashHelp scripts. In RH 6.0, the scripts in FlashHelp avoid this problem with the toolbar somehow, but the left pane still has the problem, and I used the same fix.

The general solution from Microsoft for avoiding this extra click behavior is to have a JavaScript include file with a function that does a document.write of the <object> and <embed> code, then call that function from the HTML page (and I think this solution is described on the Adobe site somewhere). However, if I follow the workaround in the RH HTML topic containing these Captivate movies, I get no movie. I have noticed that in TrueCode view, the SWF code looks pretty standard, but when I generate the output, it gets changed to the code shown below.

It looks like it's trying to do this document.write method, but I still get the extra click behavior. I have tried to call a function that uses the "standard" SWF code and a function that uses the displayed code, but I get no movie with either one. Anyone have an idea how to make this work? Our users use IE6, so I'd prefer they not have to click an extra time to view these movies.

Thanks in advance,

Ben

Japanese characters in left pane

forums_noreply@adobe.com — Wed, 10 Oct 2007 14:33:26 GMT

I have a project that has been translated into Japanese, and the left pane of my FlashHelp system does not render the characters correctly. The funny thing is that I got it to work in another project that was translated, one that I think was built in X5 (or possibly earlier) and has a skin that RoboHelp says should be updated when I generate the output. I don't dare change it now, and it seems to work fine.

Unfortunately, I didn't make a record of exactly how I got that to work , but I seem to remember it had to do with embedding Japanese characters in the Flash skin files. Fonts are also declared in the skin .fhs file and the accompanying XML file, and I'm not sure how they interact, but it seems that the fonts in the Flash files supercede those in the skin file.

In my newer project, the toolbar buttons show up in Japanese, as do the "terms" and "definitions" headings in the glossary and the index keyword prompt. It's the TOC entries, glossary terms, and index terms that have the problem, and they are all driven by the file skin_textnode.swf. As long as the other files are set to Arial or Arial Unicode MS in Flash, they display Japanese correctly, even if Japanese isn't embedded (using "anti-alias for animation"). Without Japanese embedded in skin_textnode.fla, I get this kind of nonsense in the left pane: æ¤œç´¢ã™ã‚‹. But with Japanese embedded, I get symbols like paragraph symbols, plus-or-minus signs, and daggers. I have also saved the .hhc file (the TOC) and the .hhk (index) in UTF-8 format using Notepad, but no change there. The junk characters also show up in the overlaying window when clicking a term in the index, and that's driven by skin_index.fla. I've tried the font and character embedding with that file. I have tried changing "font-family:Arial" in the skin file to both "font:"Arial Unicode MS"" and "font:"Arial"". No difference.

I have compared files with that earlier project. As far as I can tell, I have done things comparably, but the junk characters persist in the left pane. It doesn't appear that there are substantial differences between the way the old and new skins are executed to cause the Japanese to work in one and not the other. Any ideas that may help me make this work again? I'm using RoboHelp 6, Windows XP SP2, IE 6. (In theory, making this work for Japanese will also solve my problem for Russian. I'm hoping the language capabilities of RH7 handle all of this better so I don't have to use these work-arounds for non-Roman characters.)

I know this is a load of information, but I've tried to describe the circumstances adequately without writing the great American novel. I'll clarify anything that's needed. Thanks,

Ben

CSH--Doesn't fire in Firefox

forums_noreply@adobe.com — Fri, 23 Feb 2007 19:10:51 GMT

When I click the Help link in one of our applications in Firefox, the help doesn't fire. On mouseover, the status bar shows "javascript:;" (due to our header being in an include file, so we're calling the help using onClick:displayHelp() and then running the CSH help call string within a JavaScript function called displayHelp). When I click, I don't get a JavaScript error or anything--nothing happens at all.

The CSH launches fine in IE6 and 7, which is fine because we use IE in-house, and that's where this system is used. However, we're getting the help started for another application under development, which will be used in various places around the world. That system has to use the same JavaScript methods as the first system, and again it doesn't work in Firefox. We may have users using Firefox, and we don't want to tell them that Firefox doesn't support the help system. I'm stumped. Any help for the helpless...? According to community experts in other posts, conflicts between CSH and Firefox aren't common, or at least aren't commonly reported.

Details: FlashHelp output, Firefox 1.5.0.9, JavaScript enabled, all checkboxes checked in advanced JavaScript options. Same behavior whether pop-up blocker is on or off. In a third application, FlashHelp launches fine in Firefox, but that system doesn't use CSH.

Thanks in advance!

Missing Print button in toolbar

forums_noreply@adobe.com — Fri, 27 Apr 2007 18:19:15 GMT

Using IE 6, Windows XP, RoboHelp 6, context-sensitive help.

The Print button in my FlashHelp toolbar has disappeared in any environment running on a Web server. All five buttons are checked when I run my output and are in the folowing order: Contents | Index | Search | Glossary | Print. When I manually open the HTM file that is called in the app, all 5 buttons appear in the correct order. However, if I run a server on my computer for testing purposes, only the first 4 buttons appear. The same happens in dev, test, and production environments. I don't know how long the Print button has been missing, so I can't trace it to a specific change, such as switching to RH 6 or manipulating the toolbar SWFs, etc. All 5 buttons used to appear correctly.

Strangely, I found that even if I change the skin or the order and number of buttons, the same 4 buttons still show when I open the help from the app, as if it's ignoring the changes I made. They buttons always show up correctly when I manually open the help system HTM file from Windows Explorer, but not through the app. I even deleted all the output files and reran the output, with no change. I haven't been able to figure out which file tells FlashHelp which buttons to display and in what order.

As an additional note, I ran another, much smaller project output, and the same thing happened when I accessed it over the Web server on my computer. No Print button, and any changes to the button arrangement ignored.

I know that I can do a simple JavaScript print link on each help topic, which I'll do if I can't solve this problem, but I would really like to find out why the Print button doesn't show. The fact that any change I make to the arrangement of the buttons is ignored on a Web server points to some problem bigger than just a missing button. Help with my help, anyone? Thanks in advance!

whcsh_home.htm

forums_noreply@adobe.com — Fri, 29 Sep 2006 17:45:05 GMT

When my context-sensitive FlashHelp system is launched from our Web application, RoboHelp opens a little pop-up window off the screen--a little HTML file by the name of whcsh_home.htm. It runs a bunch of JavaScript functions that I assume are necessary for FlashHelp to operate. However, FlashHelp does not open for us unless we tell the pop-up to close by adding the following line to the whcsh_home.htm code:

window.setTimeout("self.close()", 50);

...telling the window to close itself 50 milliseconds after it opens. With this code added, the FlashHelp system opens as the pop-up closes itself. We're using Windows XP SP2 and IE 6, and this seems to be a problem only with context-sensitive FlashHelp (we have a non-CSH FlashHelp system for another app, and we get no pop-up). It also doesn't matter if IE's pop-up blocker is on or off.

What I'm wondering is whether anyone else has encountered such a problem and what they have done about it. I'd like to turn off that pop-up if I could (especially since we've found that IE 7 forces the pop-up onto the screen so its quick opening and closing is noticeable), by putting the code in a JS file for example. I'm already dropping in changed files over RoboHelp's files after I generate the project in order to keep IE from requiring users to click on the Flash content to use it, so it wouldn't be a big deal to drop other files at the same time. One of the weird things is that there are other .htm files being generated, but none of those actually open in a browser except for the help system's home .htm page, and I can't figure out what code is telling whcsh_home.htm to open in a browser.

Any ideas about why I'm getting this pop-up? Thanks,

Ben

Workaround for IE active content problem?

forums_noreply@adobe.com — Fri, 07 Jul 2006 17:58:55 GMT

Adobe posted a workaround for existing web pages to respond to the change in IE that requires users to manually activate Flash content. I tried doing the same document.write in an external file for the HTML files FlashHelp generates wherever I found the <object> and <embed> tags, but I get a script error ("Object expected") in the lines where I call the function. (The solution worked for me in simple HTML pages with Captivate movies, so I know it can work.) The only reason I can think of that it won't work is that the scripts are concatenating strings, not just showing a movie where the <object> and <embed> tags are. Has anyone found a workaround for FlashHelp so users don't have to manually activate the top and left panes? I put in a "wish" for Adobe to provide a solution on the site and later in an update or new version of RoboHelp (which is another issue in and of itself), but who knows when the developers will be able to come up with it. Thanks!