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Map ID call in RH11

forums_noreply@adobe.com — Fri, 07 Nov 2014 14:13:42 GMT

I have been using RH7 and Map IDs. I have upgraded to RH11, but I cannot figure out how to get my Map IDs to work. In RH7 it was a simple URL call, .../roboapi.asp?Context=Map ID What would the call be in RH11?

Books, Topics Missing from TOC

forums_noreply@adobe.com — Tue, 18 Feb 2014 18:45:37 GMT

Why when publishing and merging 2 projects, one of the projects does not completely publish? When I publish each as a standalone project they each publish completely.

Additional Info - Using RoboHELP Server Web Administrator, if I uncheck the "Automatically merger projects of the same type" and then View each project seperately each Project is complete (the TOC for each is complete). If I check the "Automatically merger projects of the same type" and view the merged Project one of the Projects is only partially viewable. In other words the TOC does not contain all the project books and pages. Unchecking the "Automatically merger projects of the same type" and the TOC is once again complete.

I applied a fix suggested by Adobe support and now I am getting the following message whenever I click on a Book in the TOC at any level, "Loading, click to cancel..." BTW, clicking on the message does nothing.

Published Projects in RoboHelp 7 Generate Large Quantities of Windows/Temp Files When Open

forums_noreply@adobe.com — Mon, 12 Jan 2009 20:20:45 GMT

After publishing a project in RoboHelp 7 WebHelp Pro and then opening the project from the web server, RoboHelp generates hundreds of RHS*.tmp files in the Windows/Temp directory. This causes a Protcol host error which crashes RoboHelp. Any ideas on what is causing this?

RoboHelp 7 Merged Project

forums_noreply@adobe.com — Wed, 14 Jan 2009 14:48:19 GMT

When a RoboHelp 7 Merged Project is opened by the end user several hundred RHS*.tmp files are created in the C:Winodws/Temp directory on the Web Server. As these files accumulate it causes protocol host errors. The workaround is to constantly monitor the C:Windows/Temp directory and delete the RHS*.tmp files. Sometimes the only fix is to delete the tmp files and restart the server. Any ideas what is causing these tmp files?

Error messages were returned from IndexCreator

forums_noreply@adobe.com — Mon, 25 Jun 2007 18:36:15 GMT

IT moved my RoboEngine from a NT 4.0 Server to a Windows 2003 Server and now I am having problems with the Search functionality in my RoboHelp projects nad no results being returned. Looking at the RoboEngine errors in the Configuration Manager I am getting the following error, "Error messages were returned from IndexCreator". I cannot seem to determine the cause of this error. Any ideas?

Project will not Publish

forums_noreply@adobe.com — Thu, 17 May 2007 12:27:12 GMT

My project was publishing fine yesterday and then it just stopped. After it compiles and I select publish nothing happens. No error messages nothing. And my users can no longer view the published web project. I have rebooted the project server, but it did not help. Any ideas.

RoboEngine Install

forums_noreply@adobe.com — Mon, 19 Mar 2007 18:07:54 GMT

I purchased and installed RoboEngine 3.0 on an NT 4.0 Server several years ago. Since that time I have upgraded to RoboEngine 4.0. Now my server has reached its end of life and I need to install my RoboEngine 4.0 on a Windows 2003 Server. I have done so and according to the Engine 4.0 Configuration all is well, however when I try to complie to this new server from my PC with the RoboHelp Authoring tool it gives and error message that it cannot connect to the server. I have pinged the server from the RoboHelp Authoring tool PC with no problems. I am also able to map a network drive from the RoboHelp Authoring tool PC to the RoboEngine Sever. I have read through the RoboEngine 3.0 Installlation guide, but I cannot determine what I have missed. Any ideas?