Error trying to update contact using ContactList_UpdateInsert

forums_noreply@adobe.com — Mon, 31 Mar 2014 18:38:50 GMT

I am trying to add an externalId to a contact using ContactList_UpdateInsert. I am retrieving all the values from the ContactList_Retrieve and using those same values in my request for the UpdateInsert but the server is attempting to Insert a new record instead of Updating. The full error is below:

	<soap:Fault>
	<faultcode>soap:Server</faultcode>
	<faultstring>Server was unable to process request. ---> Contact(s) saved in the system. Please review the list of error(s)/warning(s) found when processing the data.\n- Contact: John Doe \| ERROR: The username [JohnDoe] cannot be assigned to contact with email [johndoe@email.com] as it is already used.</faultstring>
	<detail/>
	</soap:Fault>

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Error trying to update contact using ContactList_UpdateInsert