Import option greyed out - PES 12 downloaded from Mac Appstore

forums_noreply@adobe.com — Tue, 11 Nov 2014 10:08:12 GMT

Hello, I apologise for repeating an often repeated problem, but the solutions in previous threads don't seem to work for me.

I've recently moved from PC to Mac so my understanding of the Mac is limited at the moment. I downloaded Elements 12 from the app store, which was a mistake, I really wanted 13, but didn't notice that it was 12. However on opening it I noticed that file > import was greyed out. Having looked at the forum it seems likely that I need the TWAIN plug-in and that I need to move it from one folder to another. The problem is (and it's probably my limited Mac knowledge that is causing this) that when I go to to the Elements folder on my hard drive it is listed as an application and not as folder with sub-folders, I'm guessing that this is because it's an app and not a download from Adobe as such. I have a Mac with OS 10.10 and my scanner is an Epsom 4490 photo, the Mac recognises the scanner and I can get scans in to Elements using the long winded open scanner option.

Any help would be greatly appreciated

Cheers,

Mark.

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Import option greyed out - PES 12 downloaded from Mac Appstore