Adding media: camera not recognized

forums_noreply@adobe.com — Sun, 10 Mar 2013 23:09:11 GMT

I'm using a Canon Vixia series (HF?) camera and adding media to Premiere Elements 11. I launch PE 11, then plug in the camera which tells me not to unplug the USB or power cord or switch modes. Sounds good so far, right? I click on Add Media and select HDV camcorder but PE 11 says it can't find the camera. The other camera options have the same result. Importing from Files and Folders seemed to work but required me to keep the camera connected to the PC the whole time I worked on the video. When I disconnected the camera, PE 11 said the media was offline. When I use Windows Explorer to copy and paste the files directly from the camera, I end up with 2 files that have to be merged, which I'd like to avoid. I'm on a Windows XP Media Center Edition, Service Pack 3, with 4 GB of RAM. PE 11 was downloaded in January, 2013. I'm relatively new to this and thinking there's something I don't understand.

The My Orders Download link doesn't respond

forums_noreply@adobe.com — Sun, 05 Feb 2012 01:08:49 GMT

I'm attempting to download a product purchased December 30, 2011. The product displays on My orders page and the Download link displays. When I click Download, there's a 2-3 second pause and the information in the lower left of the screen indicates that the server is responding but eventually it displays Done with an error symbol that says "Target is null or not an object." I've cleared cache twice and closed my browser each time. Can you offer any other advice?

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Adding media: camera not recognized

The My Orders Download link doesn't respond