Adobe Community : All Content - All Communities

Controlling right-click menu in task bar

forums_noreply@adobe.com — Fri, 12 Mar 2010 11:34:40 GMT

QA have raised a bug for the CHMs that I've created using RoboHelp 7.

When you have a CHM open, you can right-click on the CHM in the task bar and display a context menu. This includes the option "Jump to URL". When you click on this a Jump to URL dialog is opened, allowing you to enter a URL to jump to. If you enter a valid web URL then the CHM is redisplayed with a 'This application cannot display this page" message for the topic.

What we really want to do is to remove this option from the context menu, but nothing that I've tried has had any impact on it. I've looked through this forum and can find a few related questions but none of them have an answer.

If anyone has any ideas on this, then I'd be very grateful as I currently have no way to 'fix' this bug in the Help files that I generate.

Launching webhelp appears to 'break' the IE Back button

forums_noreply@adobe.com — Mon, 15 Jun 2009 15:17:51 GMT

We are just about to launch a new Flex application with webhelp written in RoboHelp 7. However, one of the outstanding bugs is that launching the context sensitive help appears to break the browser back button (Internet Explorer).

If you start the application and use it without opening Help, then the browser back button works prefectly. If you click on the Help button and display Help in a new window, use Help and then close the Help window and return to the application, then the next time you click Back the Help window is relaunched. The programmers appear to have implemented the calls to launch help using the RoboHelp JavaScript file as described in the RoboHelp Help files.

Please does anyone have any ideas about how to avoid this issue? otherwise we're stuck with trying to rewrite the JavaScript.

Zoom search highlight in topics

forums_noreply@adobe.com — Mon, 30 Mar 2009 09:20:38 GMT

I have now got Zoom search working well with RoboHelp 7, however, when I try and implement the highlight.js code to provide highlighting in search results this causes a problem with the DHTML drop-downs.

I tried both the onload and outside body method of calling the highlight function, but both of these caused problems. In the generated webhelp, when you open a topic from the TOC the drop-downs work fine. However, if you open the same topic as a Zoom search result, then the drop-downs will not expand. I tried several ways to implement this and they all had the same problem. I assume that there's some issue with the RH drop-down JavaScript and the Zoom highlight JavaScript.

Has anyone found a way round this?

Search finds topics that are not included in the project

forums_noreply@adobe.com — Thu, 31 Jul 2008 10:06:15 GMT

I have a RoboHelp HTML project which I use to generate CHMs for 4 different applications. I use conditional tags to define which topics to include/exclude from each CHM. This worked fine in RoboHelp 5, but I'm having search issues with RoboHelp 7.

When I search in the compiled CHM the results include the titles of topics that were specifically exculded from the CHM by tags as well as topics that are not part of this project at all. I have never merged any of my projects.

I've tried all the suggestions that I've found on this site:
* checked that there are no stray CHM files in the project folder
* renamed and regenerated the CPD file
* created a new SSL file
* edited the registry to remove the option that stops the external link warning appearing
* checked the XPJ file for mergehelp files.

I also installed the KeyTools utility that someone suggested. When I look inside the CHM file I can see topics that should not be in this file - but I've no idea how they got there or how to stop them appearing.

Please, please has anyone got any suggestions - I can't think of anything else to try.

Deleted text in search and "wrong" version of topic displayed

forums_noreply@adobe.com — Sun, 04 May 2008 20:19:58 GMT

I'm having some very odd search problems with HTML Help.

I have a project which uses conditional text to control which text/topics appears in which output. It was created in RoboHelp 5 and recently upgraded to 7. I have made a few minor changes to text in a couple of topics and regenerated the CHM files.

When I look at the corrected topic from the TOC all is fine. However, when you search for the "old" or deleted text, then it is found and when you display the topic the previous version of the topic is displayed. Not only that but I also find that by searching I can display versions of topics which have none of the conditional text hidden. I have no idea what's going on but it's not what I expected.

Any ideas on what's happening and how I can force the search to find "real" topics only?

Index seen in RoboHelp does not match CHM

forums_noreply@adobe.com — Sun, 23 Jul 2006 09:06:10 GMT

I have a project which has conditional text and topics to enable me to create different CHM Help files for four variations of an application. I haven't noticed any problems with the indexes in previous versions of the Help files that I've generated but am having real problems this time.

The index looks fine in RoboHelp. It's designed so that parent keywords which have associated sub-keywords do not have links to help topics. It uses some re-direct topics to avoid keywords appearing in an index for the wrong product.

When I generate the CHM files the indexes omit some parent keywords. The sub-keywords for the missing parent keywords are inserted under other (inappropriate) parent keywords. I've been struggling with this for days without finding anything obvious that might be causing the problem. In the end I deleted the index and re-entered all index entries manually again. Unfortunately, this didn't fix the problem.

In the end, to enable me to release the Help files I had to use the following, unsatisfactory workaround. I went through slowly identifying each missing parent keyword and gave each of them a link to a topic that was displayed in all versions of the Help. So I've ended up linking to some topics that are not particularly appropriate, and having an index which is not consistent (some parent keywords have links and most don't).

Any suggestions on what's going on here?