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RoboHelp for Word will not show new .WMF graphics

forums_noreply@adobe.com — Wed, 10 Nov 2010 17:34:58 GMT

I am working on a help file, and I have to insert equations that I would like to attach pop-ups to. I add the .wmf graphic and add the pop-up, but when I compile the image is not there. This is an older file that was converted over to Robohelp for word and it has .wmf graphics that compile. The only ones that do not show up are the new ones I add to the project. There is just a blank space where the graphic should be. The only way I can get the graphic to show is to convert it into a .shg graphic and then it works. I don't want to keep converting the .wmf file to .shg it is just a waste of time, and it makes my image folder double in size. I have tried inserting the equation as an object in word, but that will not allow me to link it to a pop-up and still have the equation there. Any help with this would be greatly appreciated. Thank you.

Unable to display graphic

forums_noreply@adobe.com — Mon, 19 Jul 2010 14:08:35 GMT

I am using Robohelp for Word v8, and after I compile the project the image will not display. I generated a .shg image, and this displays when I compile the projuect, but if I add a hot spot to the image I get an error message saying "Unable to display graphic" where the image is supposed to be. I have the updated ImageAPI.dll file so the hotspot would remember the link, but the image would display with multiple hotspots before the update it would not remember the topic linked to the hotspot. When I updated the .dll file and add a hotspot to the graphic, it will not show up. Did I miss a setting that I needed to update with the new ImageAPI.dll file? Any help would be appreciated. Thank you.

RoboHelp is unable to display a hot spot graphic.

forums_noreply@adobe.com — Wed, 14 Jul 2010 13:45:32 GMT

I am updating an old help system in RoboHelp for Word. I need to update add some new graphics with hotspots, but when I compile and try to view it, there is a mesage that says " Unable to display graphic." If I take out the hotspots the image shows up. I have tried deleting the image and adding it again, but it still does not work. Any help would be much appreciated.