Adobe Community : All Content - All Communities

How do I change the Author name in a generated pdf?

forums_noreply@adobe.com — Fri, 20 Jun 2014 16:28:41 GMT

I've successfully used the Printed Document SSL to generate pdfs, and they all have my own name as the Author (well, duh.)

However, the client team at my company wants the author name to be the company name, but the field in Acrobat 9 will not allow me to edit the author name. Note that when I generate simple review pdfs, there is no name entered into the Author field. How can I generate the Printed Help with no Author, or edit the Author once generated?

Questions about using skins in online and local help

forums_noreply@adobe.com — Thu, 17 Apr 2014 20:13:51 GMT

Caveat: I'm a very new RoboHelp users, somewhat self-taught, so my questions may be very rudamentary, but I can't quite find them in the (very meager) Adobe help.

In a previous version of the Help (created by my predecessor), the local Help (.chm) looked like this, i.e., no skins:

The online Help looked like this--i.e., it had the skin:

First question: why doesn't the local help have the skin? Is this a setting?

Second question: In a newer version of the help that I created, both versions of help look like the local Help above--no skins. How do I make the skins display?

Third question: We localized to French. When I open FR online Help and right-click a help topic (to open in a new tab) the page displays as below, with the "Montrer" standing in for what is "< Show Contents" in English (see below). This content is incorrect in French, and should be "Afficher le sommaire" ("Show Summary").

Where do I find the source for this piece of content, so that I can correct it? I've looked in the skins file, but didn't see anything that would qualify.

Display errors in Windows 8/IE11

forums_noreply@adobe.com — Fri, 06 Dec 2013 18:26:54 GMT

My remote access Help TOC (and there for, help in general) gives display errors in IE11 on Windows 8 platform. First time you access Help, it displays. The second time, it gives a script error; the third time a blank page.

Anyone else seeing this? Suggested fixes/workarounds?

RH 10: Generating local help using WebHelp to chm Converter; local help does not open.

forums_noreply@adobe.com — Fri, 28 Mar 2014 18:41:32 GMT

Note: I am relatively new to RoboHelp: formerly a contract writer, a senior staff member used my content when creating Help. She's left, and now I am using the tools she set up on RoboHelp to write and create both local and remote (online) versions of Help content.

Have created online versions successfully for several products. Local has been more problematic.

Using RoboHelp 10; for the past 2 days, tyring to generate local help using WebHelp to chm Converter which uses Webhelp for chm ssl provided by my predicessor. Files generate successfully and I can open and view them.

When added to the application, however, they do not open. We're trying to RTM, but gated behind getting a working local help.

Investigations:

Opened older files (ones that predate me), generated local help, installed chm into current application. Opened, but did not include the skin. (Is that normal? Can I have the skin in local help?)
Checked current Webhelp for chm ssl against older ones -- only changes are to the "title bar" and "content title" to reflect new name for product.) Also, ealier verision had browse sequence indicated in WEbHelp Settings, Content tab, but none of the indicated files were actually checked. ALL OTHER SETTINGS THE SAME.
Checked output reports for both ealier local help (that worked) and current (that doesn't). Mostly the files have the same HHC3004 warnings:

HHC3004: Warning:

work_with_word.htm :

The HTML tag "?xml version="1.0" encoding="utf-8" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).

HHC3004: Warning:

topics_with_feedback_footer.htt :

The HTML tag "?rh-region_start type="body" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).

One file has multiple HHC3004 warnings.

HHC3004: Warning:

topics_with_feedback_footer.htt :

The HTML tag "?xml version="1.0" encoding="utf-8" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).

HHC3004: Warning:

topic_notes.htm :

The HTML tag "?xml version="1.0" encoding="utf-8" ?" is not a valid HTML tag (it does not begin with an alphanumeric character).

(and a few more)

But since these warnings were for both the successful and unsuccess Local output files, I'm not sure they are relevant.

Any ideas out there?

Kasey