RoboHELP HTML version 11 offline activation?

forums_noreply@adobe.com — Thu, 17 Jul 2014 00:20:03 GMT

We've been fighting with figuring out the firewall rules to permit installation of RoboHELP HTML 11. I have a valid serial number. The problem is that when I input the serial number and click the Submit button, the button changes to a "spinning circle" for a while, then displays a message that reads,

"Please connect to the Internet and retry. If you choose to conenct later, you will have 30 days to validate your serial number otherwise your software will stop working. If this computer cannot access the Internet, get more details at http://www.adobe.com/go/getactivated using an Internet enabled device."

At that URL, I am prompted to submit a request code and the serial number. My reaction: What is a request code and how do I get one so that I can obtain a response code and complete my installation, SEVEN WEEKS after I got the serial number.

Apparently generating the response code requires that I install a Provisioning tool on my computer. Tried generating a response code by going to the command line and typing the string (adobe_prtk --tool=Type1xception --generate --serial=<serialNumbergoesafterthebracketsdontincludethebrackets>

That didn't work--yes, Adobe techs, have a laugh but REALLY there's no explanation as to how to generate the response code in the installation wizard! I found the command by searching in Adobe's forums other than RoboHELP.
I have a Technical Communication Suite trial DVD, which includes product information that states, "This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services." Phone activation is not available."

I would appreciate an answer as to how I can complete this installation and actually use RoboHELP 11, seven weeks after I started trying to install this product. Thank you.

Conditional build tags in RH 9.0.2.217 GONE WILD!

forums_noreply@adobe.com — Wed, 30 Apr 2014 16:49:41 GMT

Hello forum!

A help project in RH 9.0.2.217 is having problems with conditional build tags. Five CBTs but two of them in particular are being applied apparently by RoboHELP. Seems like every new day, when editing a topic, a different build tag starts populating itself. Can edit the topic in HTML view and all's fine, but when the view is switched to Design view, conditional build tags are applied throughout the topic.

We were using RH9 until last week when the issue started. Installed the 9.0.1 and 9.0.2 patches, and the problem stopped for two days, but now it is back. RH9 now is also spontaneously adding bold and italics to text.

It's now proceeding with adding bold text and italic text to the project.

Reported to Adobe yesterday as bug # 3752233, but I do not have a really warm fuzzy feeling that we'll get a response in the next week.

What I really need to know:

1. Why is this occurring?

2. How do we make it stop occurring? Vaibhav at the Adobe chat sales recommends that we re-install RH 9 because he suspects that something has become defective. He is not able to be more specific, though, and that makes me nervous because the 9.0.1 patch was released to address this defect.

3. How do I keep this from spreading to other projects, because it just cropped up in a previously "uninfected" project?

I'm working on a business case to upgrade, since I know RH9 is two versions back.

Appreciate your assistance!

Adobe Community : All Content - All Communities

RoboHELP HTML version 11 offline activation?

Conditional build tags in RH 9.0.2.217 GONE WILD!