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Why do some add-ons, marked compatible with CC(2014), appear only in CC and not in (2014)?

forums_noreply@adobe.com — Tue, 30 Sep 2014 03:14:13 GMT

They also appear in the ExtMgr when 2014 is selected, but they do not appear in the Extensions fly-out menu in that program--only in CC. I've tried removing and re-acquiring them, etc., but nothing seems to work. Maybe I'm doing this incorrectly?

Gail

Why do Acrobat updates always lock up my computer?

forums_noreply@adobe.com — Mon, 08 Sep 2014 15:35:20 GMT

I've a new computer, running Win 7, 64-bit, and I installed the latest Acrobat. When it asked to install an add-on, I agreed, and, of course, the computer locked up. This used to happen with my old computer whenever Acrobat wanted to install an update, and I've been told by others that this is typical of Acrobat. Any suggestions? or do I just suffer along with this behavior? Thanks.

Gail.

Can't open Desktop app. "There was an error with this action. Try again later." How do I solve this?

forums_noreply@adobe.com — Thu, 04 Sep 2014 21:44:56 GMT

I've been trying to open "Desktop App" for a couple of days now. I get the above error message. "Later" obviously isn't going to work. I've signed out of my account and signed back in, but that hasn't helped.

I can reach the App Mgr from PS, and I assume I could download a new program from the apps site. But the Desktop app should work, so I'd appreciate suggestions on how to solve this. Thanks.

Gail

Once an add-on is on my desktop (and enabled in Ext Mgr), how do I get it into my PS so that it appears in Esxtensions drop-down?

forums_noreply@adobe.com — Thu, 10 Jul 2014 16:54:08 GMT

I have acquired a couple of add-ons from the Adobe Add-Ons pages. The icons are on my desktop, the extensions appear as enabled in PS 2014 Extension Mgr list (and are supposed to be compatible with 2014), but they do not appear in the Window/Extensions list in the program itself. Do I have to move them somewhere? or how do I use them? In my previous experience with CS6 and CC did not encounter this situation. I'd appreciate any help. Thanks.

Gail.

Having trouble installing my licensed LR 5 on a new computer. I have .exe file and also license/serial number. but I am asked only to buy or try.

forums_noreply@adobe.com — Thu, 24 Jul 2014 03:13:19 GMT

Old computer died, and I am trying to install LR 5.5 on my new computer. I have run the exe file and have moved all my picture files and the LR data base files to the new computer. When I try to open the program (it is listed in my start menu and is in my system tray, too) a window opens that already shows as selected the option saying I have a license, but there is no way of going forward from that window. I could choose buy or try out or cancel. I'm obviously missing something here and would appreciate any help. Should I perhaps run the exe of LR 5 and then do updates to get to 5.5?

I have checked my Adobe account and LR5 shows as being owned by me. I have NOT downloaded the CC version of LR. I am running Win 7, 64-bit.

Why do extensions appear in Ext Mgr, specifically for (2014) but fail to appear in the Extension menu in th program itself?

forums_noreply@adobe.com — Mon, 23 Jun 2014 21:59:15 GMT

I know that many (most?) extensions are no longer supported in 2014 program, but it's not really possible to tell what's compatible and what's not from the add-ons descriptions. The Ext Mgr lists which extensions are downloaded and enabled for each app (PS CC, AI CC, PS CC2014, etc.). The extensions listed are different for each app. So, one would expect extensions listed for a given app to work there and show up in the extensions menu so they can be used. This is not the case. My Ext Mgr shows a number of extensions for PS CC 2014 that are NOT, apparently, available in that app. (This list is different from the PS CC list, which shows only things that are useable.)

Why is this? and how can one tell what will work in 2014 and what will not? Will some old add-ons be updated eventually to work with new apps?

I have asked this question elsewhere, in conjunction with another discussion, but have not received any response. I'd appreciate hearing from anyone who understands what's happening here. Thanks.

Gail

What is error code 603 and how does one fix it?

forums_noreply@adobe.com — Sun, 06 Jul 2014 15:35:48 GMT

What is error code 603, please, regarding add-on installation? (The error codes page says for "error 6xx" to contact the Exchange online forum for assistance..) It is a "failed online license check" for an add-on that is a free add-on listed on the Adobe Add-ons page as compatible with PS CS6, CC, and CC 2014, as well as all three versions of a bunch of other apps. It is a Flypaper app, which looks to have been reworked to be compatible with the new 2014 apps. Since Flypaper apps come from reliable source, I'm not sure what the error means, and I'm certainly not sure how to remedy this. (The original Russell Brown Paper Textures Pro works fine on PS CC but isn't compatible with 2014.)

I am running Win 7 64-bit.

Thanks.

Gail

p.s. numbers of other extensions still don't download to PS 2014, so maybe this is also waiting for an Adobe fix??

Is Adobe working on a fix for Ext. Mgr?

forums_noreply@adobe.com — Thu, 26 Jun 2014 02:50:58 GMT

Most of the questions in this forum appear to be the result of a non-functioning Extension Manager. Assuming that by now we all know that the add-ons must be compatible with CC 2014, and assuming that we have updated the programs we use, we are all still finding problems trying to use add-ons. None of these questions has been answered, except to explain that some add-ons no longer work. That doesn't explain why add-ons listed as compatible with 2014 don't work, or why add-ons that show up in Ext Mgr in the list for a 2014 app do not show up in the app itself--i.e., don't work. I believe that if one can install and enable even one app for 2014 that works (e.g., new Kuler app), then the extensions window link won't be grayed out any longer. BUT, the rest of the problems remain.

This is very disruptive of many people's work flow. Is there any available answer? Is there a fix in the works? What are we to do please? I would appreciate any response at all from Adobe.

Ext Mgr updated; ext's that will work (many from CC are not supported in 2014) are activated in Ext Mgr window; "extensions" still grayed out in Window menu. What to do?

forums_noreply@adobe.com — Fri, 20 Jun 2014 17:56:16 GMT

I have installed PS CC(2014), which seems to work normally, including an option to "edit in" PS CC. Many CC extensions, like Paper Textures Pro,are not supported in 2014. Even so, the updated Extension Manager open and, lists all the apps that it applies to. When PS CC(2014) is selected, a few extensions are listed. I have activated them, and they are checked. However, in the Window menu, "extensions" is still grayed out, so no extension will load.

My desktop app is not working, so I can't update 4 apps or tell which ones to update.

forums_noreply@adobe.com — Wed, 09 Apr 2014 00:05:58 GMT

My desktop app says 4 apps need updating, but the desktop app is not functioning. I can open it but not even get the "apps" window to be live. Worked fine the other day to update PS CC. . The only thing I've done since is to update LR 5, which I own--not CC. But that didn't use the Cloud desktop, anyway. I see that in my system tray there's a red warning triangle attached--but I don't know what the problem is. Thanks for help.

(Windowns 7, 64 bit)

Why can't I open PS CS6 extended without registering it as a "trial"?

forums_noreply@adobe.com — Mon, 14 Apr 2014 16:05:11 GMT

I've owned CS6 extended since before CC was born. When updates are available, CC desktop prompts me to update CS6, which it seems to do readily enough. I also subscribe to CC and use PS CC, but I want CS6 to continue to be avilable. I've tried to run it as admin, and that connects me to the "Adobe will register this to your i.d. as a trial" window. Otherwise, I can't open it at all. I'd appreciate help to sort this out. Thanks.

Running Win 7, 64-bit.

Why has LR 5 never created a catalog with an LR 5 name?

forums_noreply@adobe.com — Mon, 30 Dec 2013 17:55:10 GMT

When I installed LR5 (shortly after it was released), I was instructed by LR to upgrade the LR 4 catalog for use with LR5. This automatically created a catalog called LR 4-2, not a catalog called LR5. LR has never created a catalog called "LR 5" on my computer. I now have two catalogs--the original LR4 and the upgrade of it labeled LR 4-2. I assume this is because I still have LR 4 on my computer. Will I run into any problems if I remove the older program and then delete the older catalog? I assume 4-2 contains everything from the older catalog, plus the data created subsequently. But, since 4-2 is an upgraded 4, I want to be sure that deleting 4 will not affect 4-2.

I'm not sure how and when LR creates new catalogs, since it doesn't behave exactly as described in the Help files (e.g., never created LR5 catalog when the program was first opened). I have already deleted, without incident, older catalogs that LR created without my being aware of them or knowing what was in them. How and why does it do this? (I use only one catalog for all my photos and do not create others.)

I could really use the added disk space, but I obviously don't want to have to start again from backups, so I'd appreciate any help you can provide. Many thanks.

Gail

p.s. I run Window 7 on a Dell laptop and backup LR regularly on an external drive.

How do I fix error: Exchange "cannot be loaded" from PS CC?

forums_noreply@adobe.com — Thu, 25 Jul 2013 17:22:12 GMT

I've an up-to-date PS CC. Adobe Exchange does appear in the Extensions menu, and the little Exchange window opens. Then I get the error message that the extension "cannot be loaded," so it never actually opens. Any suggestions on how to fix this?

It's possible that something in PS CS6 is causing this problem--the Exchange opens in CS6 and downloads an item but never actually finishes installing.

I would delete and reinstall whatever might be corrupt if I knew what.

Thanks for any help. (Running Win 7, 64-bit.)

PS and AI (CC and also CS6) often won't open unless I run as administrator.

forums_noreply@adobe.com — Mon, 19 Aug 2013 20:51:31 GMT

(running Window 7, 64-bit)

Very usually, though not always, I cannot open PS or AI except if I run them as administrator. (This is particularly frustrating when trying to "edit in" from LR 5.) This problem began with the CC versions and now happens with the CS6 versions as well (which have always before opened normally). Only LR 5, which I purchased, and Bridge open normally. The other apps work normally once open, but opening them is a hassle.

When I run them as administrator, I first have to give permission for the program to make changes to my computer. Then I am required to accept the licensing agreement yet again. Once open, the programs function normally.

I have the Cloud desktop app, which worked normally when I installed it. Now, it, requires a sign-in (and license acceptance), as do the files that are uploaded to the Cloud. The uploaded files, accessed from a browser, always have required a sign-in (necessarily), but why the desktop app or the other apps that are installed and run from desktop? (My internet connection is always on; I'm not trying to work off-line.)

I've checked my account, and the few apps I've purchased (e.g., LR 5) are properly registered. My Cloud membership is up to date. All the apps I've installed are up to date as well.

Since this behavior is relatively recent, it doesn't seem to be just something annoying but normal. Can anyone help, please? I would like at least to understand what is happening.

Gail

Email from Adobe says I can use File Sync today, but it isn't working

forums_noreply@adobe.com — Fri, 09 Aug 2013 02:33:08 GMT

Received an email this morning saying I'd been already approved for newly reinstated File Sync and I should start using it today, but my desktop app still says "coming soon." I waited till this evening, but it's still not active.

Here's quote from the email: "Since we’re rolling out access in limited batches, we’re prompting people to join a waiting list—but we’ve gone ahead and approved you, so you can get started using these features anytime."

Anyone know what's going on?

Gail

Dead links in CC Exchange Panel; in CS6 extensions don't install

forums_noreply@adobe.com — Thu, 25 Jul 2013 21:09:37 GMT

Extension mgr CC is installed; Exchange extension is enabled. BUT, in PS CC, the exhange panel links are dead (the panel opens but doesn't seem live). In PS CS6, the previous extensions are fine, but no new ones will install, though they seem to download. The only error message I get in CS6 is that the installation failed and I should close Exchange and try again. That doesn't help. I get no error message in CC.

Does anyone have a suggestion? I've posed a similar question elsewhere but received no answers thus far.

(Running Windows 7, 64-bit)

Error message: Installation completed but some optional components failed to install correctly.

forums_noreply@adobe.com — Mon, 08 Jul 2013 17:26:59 GMT

The above error message, with (6) at its end, appears when I try to download AI CC. There are no fatal errors, just "optional" ones, but the program installation fails and there's no way to complete it without the optionals. I've seen this message before with other program downloads, but those have been resolved, I think by running CC Cleaner on the entire CC installation and starting again. I'd like to solve this without having to uninstall and reinstall my other apps, especially the larger ones, since the time suck is huge. Has anyone else resolved this problem?

I've had lots of problems trying to get CC apps set up--some have been solved by Adobe, apparently, as they disappear, and a couple by me. I'm also currently unable to download the latest PS bug fix, though the first one installed fine. Is this new system going to get itself sorted soon?

I've run CC Cleaner several times--though no AI CC appears on the list--and have signed out of the Cloud and back in. Computer runs Windows 7, 64 bit.

If I run CC Cleaner, what effect will it have on my current CS6 apps?

forums_noreply@adobe.com — Wed, 19 Jun 2013 14:34:07 GMT

I am not able to download the new CC apps. I was told to delete my old App Mgr, and download a new version. Now I have no App Mgr, and nothing at all will download. So I was then told to run CC Cleaner and try the download again. However, the only choice to run it on the Creative Cloud includes also running it on the CS6 apps. I'd like to know whether this means my current apps would also be removed and have to be re-downloaded. This is probably not a step I'd be willing to take, especially since it isn't clear that this would solve the original problem.

Thanks for any help.

I removed AI CC as it wasn't working but can't re-download it since CC app says it's up to date??

forums_noreply@adobe.com — Sat, 06 Jul 2013 18:01:16 GMT

I uninstalled AI CC because it wouldn't update (and appeared not to be working--maybe not fully installed originally?). Now I would like to re-install it, but my desktop CC app says it is "up to date." It couldn't be up to date, even if it were still on my computer, because the recent bug-fix update failed to install.

I am running Windows 7, 64-bit, and I have a working AI CS6, which I intend to keep. Thanks for any help.

Gail

Are upcoming "improvements" going to ignore all us Android users?

forums_noreply@adobe.com — Wed, 05 Jun 2013 20:05:09 GMT

The upcoming new Creative Cloud features, as well as almost all the Touch Apps, seem to work only in iOS systems--iPhones, etc. What about the Android devices that the rest of us use, including the Samsumg tablets that came with PS Touch installed? Kuhler and Ideas, e.g., are no longer available except for iPad.

Why does app mgr "fail to install" when it tries to update itself?

forums_noreply@adobe.com — Tue, 18 Jun 2013 04:43:40 GMT

I have reinstalled the app mgr, as instructed on the CC web site, as it was supposedly corrupted (although it worked fine a couple of hours ago). Whenever I try to download PS CC, the app mgr goes through trying to update itself and "fails to install," so I can't even begin to download any other app. (Running Windows 7 on a Dell laptop, 64-bit. I have several CS6 apps.)

Latest PS6 update won't download

forums_noreply@adobe.com — Sun, 24 Feb 2013 17:53:30 GMT

Latest (13.0.2) PS update, for Creative Cloud only, will not completely download, much less install. All other Cloud programs (e.g., Illustrator) download and update without a problem. I've been on the phone or chat with Adobe techs for at least 15 hours, without any improvement or change in the situation. I have an open case on this issue but do not get any contact from Adobe unless I initiate it--which is a major time suck, of course.

Am running Windows 7. Have tried download wired and wireless. Have de- and re-installed PS at least 4-5 times. This installs original version 13.0. I had been running version 13.0.1 and can update to it, but that no longer runs properly. Have removed ALL Adobe software and files and re-installed. Have updated video driver. Have "updated" App Mgr several additional times.

Can't think what else to try, and am not looking forward to another fruitless 4-hour phone call to Adobe help.

I'd obviously appreciate any ideas. Thanks.

Gail

Can I re-convert dng files to psd files (or another format that can be used in Adobe Touch)?

forums_noreply@adobe.com — Sun, 26 Aug 2012 19:10:45 GMT

I am using LR 4.1, CS6, on a PC running Windows 7. Creative Cloud will accept dng's, but Adobe Touch will not. I'd hate to have to re-save lots of photos one at a time. (I'm not generally all that happy with dng format--it makes some files unreadable elsewhere, and any work done on a dng results in its being saved as a psd anyway.)

Thanks for any ideas.

Gail

How do I convert Lightroom 3 to Lightroom 4?

forums_noreply@adobe.com — Sun, 11 Mar 2012 21:15:41 GMT

I saw no dialog re converting on download of LR4.. I assume I don't have to re-import all those files, Also, upon "conversion," does LR3 just go away, then?

Thanks for helping.

Gail

Importing a folder into LR3 causes Bridge to make second copy of every file. Is there a solution?

forums_noreply@adobe.com — Wed, 21 Sep 2011 04:12:26 GMT

IWhat am I doing wrong, please? I can't face having to delete every other photo in a Bridge folder every time I import into LR, and I'm sure there's a better way.

error parsing the file--Camera Raw

forums_noreply@adobe.com — Tue, 10 May 2011 00:42:20 GMT

I posted the following in the Photoshop Windows forum with little success. The problem is actually limited to ACR, so I'm trying again. Thanks. GG

"Unable to save the raw conversion settings. There was an error parsing the file."

This error message has begun to appear frequently when after working on old (3-4 yrs old) jpeg files. No problem opening the files, but clicking "Done" brings up the error message (and, of course, the changes are not saved.) Some files in a folder are fine; others get this error. I see no obvious difference between the files. I've tried making a duplicate of the file and working on that. Sometimes that works, but usually not. There's NO problem opening the files, only in saving the changes. (There's also no problem editing in Photoshop and saving files as .psd's.)

Is there some way to fix this problem when it occurs? I'd appreciate any ideas. (Using Photoshop CS5 and Windows 7.)

Parsing problem in Camera Raw

forums_noreply@adobe.com — Mon, 09 May 2011 14:08:36 GMT

"Unable to save the raw conversion settings. There was an error parsing the file."

Is there some way to fix this problem when it occurs? I'd appreciate any ideas. (Using Photoshop CS5 and Windows 7.)

error parsing the file--Camera Raw

forums_noreply@adobe.com — Sun, 08 May 2011 23:59:40 GMT

"Unable to save the raw conversion settings. There was an error parsing the file."

This error message has begun to appear frequently when I've been working on old (3-4 yrs old) jpeg files. Some files in a folder are fine; others get this error. I see no obvious difference between the files. Is there some way to fix this problem when it occurs? I'd appreciate any ideas.