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Viewing Products is delayed

forums_noreply@adobe.com — Wed, 03 Jul 2013 06:16:42 GMT

Hi BC team,

I was wondering if there was a system or database update recently because as of the 1st of July, about the same time both yesterday and today, our website is taking about 10 times the amount of time to load a product page.

I've checked our analytics and there aren't a lot of people visiting the website so I dont think it's due to an overload of users.

Both times it has been in the afternoon, about GMT + 10hrs, 16:00

Is there a backup done at this time of day? Is this something we can check?

Can you please advise?

Referring domain traffic from own domain

forums_noreply@adobe.com — Thu, 16 May 2013 01:49:52 GMT

In the analytics section most of the traffic is from referring domains, and the highest referring domain is the website itself.

Has anyone else come across this issue before? and if so, what did you do to fix it?

Thanks in advance

Payment method type access via API

forums_noreply@adobe.com — Mon, 20 May 2013 00:19:52 GMT

Hello all,

we are wondering if there is any way to access or find out what the payment type is when customers pay online?

For example, if the customer pays via credit card, is there a way to access what type of credit card it was paid with? Mastercard, Visa, AMEX?

If so, how can we access this information via the API?

Thanks in advance!

FTP Connection Issues

forums_noreply@adobe.com — Tue, 21 May 2013 01:13:30 GMT

Hello all,

We seem to be having a connection issue when trying to login via FTP - is anyone else experiencing this?

This is what we get from our FTP client

10:20:34 Status: Resolving address ofmanchesterwarehouse.com.au

10:20:34 Status: Connecting to 202.176.14.137:21...

10:20:55 Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".

10:20:55 Error: Could not connect to server

10:20:55 Status: Waiting to retry...

10:21:00 Status: Resolving address ofmanchesterwarehouse.com.au

10:21:00 Status: Connecting to 202.176.14.137:21...

10:21:04 Error: Connection attempt interrupted by user

10:21:04 Status: Resolving address ofmanchesterwarehouse.com.au

10:21:04 Status: Connecting to 202.176.14.137:21...

10:21:25 Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".

10:21:25 Error: Could not connect to server

10:21:25 Status: Waiting to retry...

10:21:30 Status: Resolving address ofmanchesterwarehouse.com.au

10:21:30 Status: Connecting to 202.176.14.137:21...

10:21:51 Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".

10:21:51 Error: Could not connect to server

Any help would be great - thank you!

Affiliate Reward not paid on %, but as a Gift Voucher?

forums_noreply@adobe.com — Fri, 26 Apr 2013 02:36:56 GMT

Hello,

We want to grow our database of email subscribers and provide the referrers with vouchers to keep within our ecosystem instead of paying out dollars.

I was wondering if it's possible to reward referred/affiliate new subscribers/customers using a gift voucher as the reward, instead of a % of a purchase?

Any information would be great, thanks

Javascript Issue causing e-commerce tracking errors

forums_noreply@adobe.com — Tue, 05 Mar 2013 12:17:49 GMT

Hi all,

I've been getting an error when proceeding through the shopping cart process which is causing the Google Analytics javascript for e-commerce tracking to not fire.

https://domain01.worldsecuresystems.com/scripts/jquery.main.js Line: 18 Error: Timestamp: 27/02/2013 3:48:07 PM

Error: TypeError: $(...).slideshow is not a function

Source File: https://domain01.worldsecuresystems.com/scripts/jquery.main.js Line: 18

has anyone else had this type of error occur to them?

If so, how did you fix it?

If not, who would be the best contact to fix this?

As the javascript file is on the world secure systems domain, i would reasonably think it has to be a fix on the BC end?

Any help would be great - thanks

Javascript Issue causing ecommerce errors

forums_noreply@adobe.com — Tue, 05 Mar 2013 01:39:46 GMT