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Adobe Community : All Content - All Communities https://forums.adobe.com/ All Content in Adobe Community en Wed, 21 Aug 2013 21:41:01 GMT Jive Engage 7.0.0.1 (http://jivesoftware.com/products/) 2013-08-21T21:41:01Z en After applying the fix for the IE 10 problem, no topic is displayed in the right pane https://forums.adobe.com/thread/1280268 <div class="jive-rendered-content"><p>The background:</p><ul><li style="text-align: start;"> We create WebHelp using RoboHelp 10. </li><li style="text-align: start;">It's a merged help system that uses a script (from Peter Grainge's site) to redirect from the parent start page to the initial topic. </li><li style="text-align: start;">The help is deployed in a web-based application. </li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p>I applied Adobe's fix for the IE 10 display issue (the one that should fix the generated help). Then I regenerated the help and added the updated files to the product build. I'm seeing different behaviors. depending on how I access the build.</p><p style="min-height: 8pt; padding: 0px;"> </p><p><strong>Accessing the help from the product:</strong></p><p style="min-height: 8pt; padding: 0px;"> </p><p>When I run the product in IE 10 and click the Help button:</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li style="text-align: start;">The right pane is initially empty and is gray (instead of the default white background):<a href="https://forums.adobe.com/servlet/JiveServlet/showImage/2-5615079-379174/blank_right_pane.gif"><img alt="blank_right_pane.gif" class="jive-image jive-image-thumbnail" height="360" onclick="" src="https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-5615079-379174/450-360/blank_right_pane.gif" width="450"/></a></li><li style="text-align: start;">If you click a topic in the Contents, the right pane doesn't change. </li><li style="text-align: start;">You can do either of the following to display the currently selected topic:<ul><li style="text-align: start;">Resize the browser window.</li><li style="text-align: start;">Click a different tab in the navigation pane (Index or Search).</li></ul></li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">After you take either of those actions, everything seems to work as expected. </p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;"><strong>Running the help stand-alone:</strong></p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">If I run the generated help by opening the start page in IE 10, the right pane displays the initial topic as expected. However, I still experience the original problem. For example, clicking a link from the search results does not display the topic until the pane is resized.</p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Has anyone else seen this behavior? As a fall-back, we can add the meta tag to emulate IE 9 to our compiled start page. But, of course, we would prefer a different solution since any post-generation step could be forgotten in the scramble to get a release out. </p><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Thanks,</p><p style="text-align: start;">Melanie</p></div><img src='/beacon?t=1415936327439' /> Wed, 21 Aug 2013 21:41:01 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1280268 2013-08-21T21:41:01Z 1 year 3 months ago 14 0 Error when opening files https://forums.adobe.com/thread/1045914 <div class="jive-rendered-content"><p>When I open a ditamap and then open one of the files within the ditamap, the file takes several minutes to open (literally). The Frame console shows why -- it's generating dozens of error messages such as the partial list below. </p><p style="min-height: 8pt; padding: 0px;"> </p><ol><li style="text-align: start;">The files in the error message are all present, so I have no idea why Frame can't find/open them. </li><li style="text-align: start;">Some of the file listed in the message are not referenced by any file in the current ditamap, so I don't know why it's even trying to open them. </li><li style="text-align: start;">There are conrefs to some of the files listed in the message. Once the file has finally opened, these are fine. The conrefs to the files that Frame is "unable to open" are all resolved correctly. </li></ol><p style="text-align: start;">Any clues??</p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_perspectives.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_perspectives.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_perspectives.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__about_collections.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\glossary.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: Specified FileOpenClient not installed.: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__managing_saved_collections.xml - Unable to resolve link</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__analysis_types.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\analysis_descriptions.xml</span></p><p><span style="font-family: courier new,courier; font-size: 8pt;">DITA+FM ERROR: File: C:\dev\xpm_source\doc_source\Frame_source_files\base\base__analysis_types.xml - Unable to open referenced file: C:\dev\dev\xpm_checkin\doc\reuse_library\analysis_descriptions.xml</span></p></div> Tue, 07 Aug 2012 18:50:37 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1045914 2012-08-07T18:50:37Z 2 years 2 months ago 4 0 ClipboardFormatsPriorities maker.ini setting in Frame 10? https://forums.adobe.com/thread/948090 <div class="jive-rendered-content"><p>I recently installed Frame 10 and I want to change the ClipboardFormatsPriorities setting so that "TEXT" is the first option in the list. I've done this in previous versions. Is this still possible in 10? If so, what did I do wrong? </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Here's what I tried:</p><p style="min-height: 8pt; padding: 0px;"> </p><ol><li style="text-align: start;">Located the maker.ini file in the following directory: C:\Users\mboyd\AppData\Roaming\Adobe\FrameMaker\10.</li><li style="text-align: start;">Made a backup of the original maker.ini file.</li><li style="text-align: start;">Opened maker.ini in a text editor and saw that the setting was no longer included. </li><li style="text-align: start;">Tried adding it. I added the following line first to the [Preferences] section and then to the [Frame] section:<br/><br/>ClipboardFormatsPriorities=TEXT, UNICODE TEXT, MIF, RTF</li></ol><p style="min-height: 8pt; padding: 0px;"> </p><p>Result: Nothing changed. MIF was still the default when I copied and pasted. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Granted -- changing the default from OLE to MIF was definitely an improvement, but I'd still like the default to be TEXT. Let me know what I'm doing wrong.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p><p>Melanie</p></div> Wed, 11 Jan 2012 23:39:19 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/948090 2012-01-11T23:39:19Z 2 years 5 months ago 31 0 Creating a link in FrameMaker to a topic in a different help project https://forums.adobe.com/thread/1007046 <div class="jive-rendered-content"><p>We are using structured FrameMaker and linking the ditamaps to RoboHelp projects. We have several help projects that are merged. (We've only recently started using this method, and are still getting the kinks worked out.)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Links between topics in the same project work fine. But links to a <strong>different </strong>help project don't work. The XML from the structured FrameMaker file looks like this: </p><p style="min-height: 8pt; padding: 0px;"> </p><p>   <link href = "..\base\about_xpm.xml#id122HH0Q0E5Z" type = "fm:DITA Default Format"><linktext >About xPM</linktext></link></p><p style="min-height: 8pt; padding: 0px;"> </p><p>But when it's brought into the RoboHelp project, the HTML looks like this:</p><p style="min-height: 8pt; padding: 0px;"> </p><p>  <a>About xPM</a></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Pretty easy to see why it doesn't work! (BTW, I also tried this using a FrameMaker-style cross-reference. Same results.)</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Is there a work-around for this? Some other method for creating the link in FM, or for "hard-coding" the href path? Or is there a setting in RoboHelp that I could change?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>If we can't get this to work, I'm afraid we're going to have to abandon our single-sourcing efforts and go back to authoring in RoboHelp.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks in advance for any suggestions.</p></div> Thu, 17 May 2012 22:48:09 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1007046 2012-05-17T22:48:09Z 2 years 6 months ago 0 Index entries not coming over to RoboHelp https://forums.adobe.com/thread/978411 <div class="jive-rendered-content"><p>I've added index markers to my FrameMaker files, but my RoboHelp index is empty. I'm obviously missing something, but the Adobe help was less than helpful. Could someone fill me in?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>We're using Structured FrameMaker 10 to create DITA topics and then linking the ditamap to a RoboHelp 9 project. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Here's what I did:</p><p style="min-height: 8pt; padding: 0px;"> </p><ol><li style="text-align: start;">I added some index markers to my structured FrameMaker files. I tried using both the traditional Frame method and also using the <em>RoboHelp > Apply Index Marker </em>menu option. (I couldn't see a difference in the outcome.)</li><li style="text-align: start;">In RoboHelp's Project Manager under Project Files, I right-clicked my .ditamap file and selected <em>Properties</em>.</li><li style="text-align: start;">On the Content Settings tab I selected Convert Index. Create new associated Index was the only available option, so I entered a name for the new index.<br/>(The ditamap doesn't have a separate index file, but the entries weren't coming over before I selected this, so I thought I'd try it.)</li><li style="text-align: start;">Then I updated the project. <br/>The new index was created, but it didn't contain any entries. </li></ol><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Any help is appreciated. Thanks!</p><p style="text-align: start;">Melanie</p></div> Thu, 22 Mar 2012 00:07:49 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/978411 2012-03-22T00:07:49Z 2 years 8 months ago 11 0 Possible to specify a topic title? https://forums.adobe.com/thread/974799 <div class="jive-rendered-content"><p>The RoboHelp topics that result from my linked FrameMaker files have the file names as their topic titles (the <title> tag). Since our file names are lowercase with underscores, users see things like "about_portfolio_optimization" when they do searches. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>The following blog indicates that you can select the "Topic Name Marker" option on the Conversion settings dialog to specify the topic title (as well as the file name). I followed the instructions, but it didn't work. RoboHelp still based the <title> on the file name. </p><p style="min-height: 8pt; padding: 0px;"> </p><p><span style="font-size: 11pt; font-family: 'Calibri','sans-serif';"> <a class="jive-link-external-small" href="http://blogs.adobe.com/techcomm/2009/06/robohelpframemaker_integration_some_tips.html" rel="nofollow">http://blogs.adobe.com/techcomm/2009/06/robohelpframemaker_integration_some_tips.html</a> <br/></span></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Has anyone else tried this, and did you get it to work?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p>Melanie</p></div> Tue, 13 Mar 2012 18:58:04 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/974799 2012-03-13T18:58:04Z 2 years 8 months ago 2 0 List styles not showing up in Conversion Settings dialog https://forums.adobe.com/thread/963965 <div class="jive-rendered-content"><p>In linked Frame documents, RoboHelp collapses multi-level unordered lists (bullets and subbullets) to a single flat list. So this in FrameMaker:</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li style="text-align: start;">Fruit</li><li style="text-align: start;">Vegetables<ul><li style="text-align: start;">Carrots</li><li style="text-align: start;">Peas</li></ul></li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p style="text-align: start;">Becomes this in RoboHelp:</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li>Fruit</li><li>Vegetables</li><li>Carrots</li><li>Peas</li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p>This happens when I map both bullet and subbullet styles to "Normal" and choose "Convert Autonumber to HTML List". To resolve this, I can either map my subbullet styles to Source (which has its own issues), or I can map the subbullets to a different paragraph style. So I tried creating a list style. But now I can't select the new style from the Conversion Settings dialog. It doesn't show up in the RoboHelp Style drop-down, and I can't manually enter the style name. It's strange, because my other custom styles are listed. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>I've tried switching to a differents CSS file and even restarting RoboHelp, but it's still not reading my changes. Any suggestions?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p>Melanie</p></div> Thu, 16 Feb 2012 23:37:52 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/963965 2012-02-16T23:37:52Z 2 years 8 months ago 8 0 Table headings and column/row sizes https://forums.adobe.com/thread/960442 <div class="jive-rendered-content"><p>I have mapped my FM table format to a table style defined in my CSS. However, I have the following issues with the resulting RoboHelp tables:</p><p style="min-height: 8pt; padding: 0px;"> </p><ul><li style="text-align: start;">I have a header row in the FrameMaker table, but the header doesn't come over into RH. All of the table rows are <td> instead of <th>. Therefore, the shading defined in my CSS for the table header row does not appear. </li><li style="text-align: start;">A bunch of inline formatting that I don't want is coming over, defining the table width and the row width and height. Here's an example:</li></ul><p style="min-height: 8pt; padding: 0px;"> </p><p><table class="formatA" cellspacing="0" width="600"></p><p>    <tr style="height: 18.00pt;"></p><p>        <td style="vertical-align: top; padding-left: 6.00pt; padding-top: 3.00pt; </p><p>             padding-right: 6.00pt; padding-bottom: 3.00pt;" width="198"><p>Report/Visualization</p></td></p><p>        <td style="vertical-align: top; padding-left: 6.00pt; padding-top: 3.00pt; </p><p>             padding-right: 6.00pt; padding-bottom: 3.00pt;" width="402"><p>Description</p></td></p><p>    </tr></p><p style="min-height: 8pt; padding: 0px;"> </p><p>Is there any way to get RH to recognize table header rows?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Also, is there any way to prevent the size information from coming over? What I'd like is for the table width to be 100% and the cell widths and heights to be determined by their content (which would happen automatically if the inline formatting weren't added). </p><p style="min-height: 8pt; padding: 0px;"> </p><p>If there isn't a way to accomplish this, then I'd probably be better off not trying to map the table styles and just going with "Source". The sizes would still be fixed, but at least the shading would appear. </p></div> Wed, 08 Feb 2012 21:22:09 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/960442 2012-02-08T21:22:09Z 2 years 9 months ago 5 0 Xrefs to figure titles in linked FrameMaker files https://forums.adobe.com/thread/957266 <div class="jive-rendered-content"><p>In my FrameMaker structured documents, figure titles include both a number and text (for example, "Figure 3: Initial Collector Model"). But cross-references include only the figure number (for example, "as shown in<span style="color: #3366ff;"> Figure 3</span>"). </p><p style="min-height: 8pt; padding: 0px;"> </p><p>In my style mappings in RoboHelp, I selected <$paratext> as the RoboHelp style for Figure cross-references. My assumption was that RoboHelp would display the text of the paragraph being referenced. So while my FM document said "as shown in <span style="color: #3366ff;">Figure 3</span>", the RH topic would say "as shown in <span style="color: #3366ff;">Initial Collector Model</span>". </p><p style="min-height: 8pt; padding: 0px;"> </p><p>However, RH is displaying the text from the <strong>topic </strong>title instead of the <strong>figure </strong>title, which is, of course, very bad. I tried including the paragraph text in the FM cross-reference format (in addition to figure number), but that didn't make any difference. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>Has anyone else seen this issue? Is there a solution?</p></div> Wed, 01 Feb 2012 18:41:43 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/957266 2012-02-01T18:41:43Z 2 years 9 months ago 2 0 Need help with ditaval https://forums.adobe.com/thread/954305 <div class="jive-rendered-content"><p>I've created a very simple ditaval file to filter by attribute, but it's not working. I've probably made a basic mistake. Here's what I've done:</p><p style="min-height: 8pt; padding: 0px;"> </p><ol><li style="text-align: start;">Created a simple DITA topic (two paragraphs).</li><li style="text-align: start;">Set the "audience" attribute on both paragraphs. The first is set to "beginner" and the second is set to "advanced," as shown below:<br/><br/><span style="font-family: courier new,courier;"><title>My Topic</title></span><br/><span style="font-family: courier new,courier;"><body></span><br/><span style="font-family: courier new,courier;">  <p audience = "beginner">First paragraph. </p></span><br/><span style="font-family: courier new,courier;">  <p audience = "advanced">Second paragraph.</p></span><br/><span style="font-family: courier new,courier;"></body></span><br/><span style="font-family: courier new,courier;"></topic><br/></span></li><li style="text-align: start;">Created a simple ditaval file:<br/><br/><span style="font-family: courier new,courier;"><val></span><br/><span style="font-family: courier new,courier;">  <prop att="audience" val="beginner" action="exclude" /></span><br/><span style="font-family: courier new,courier;">  <prop att="audience" val="advanced" action="include" /></span><br/><span style="font-family: courier new,courier;"></val><br/><br/></span></li><li style="text-align: start;"><span style="font-family: arial,helvetica,sans-serif;">Created a ditamap and added the topic to it.</span></li><li style="text-align: start;"><span style="font-family: courier new,courier;">Saved the ditamap as a composite document and checked the <br/></span></li></ol></div> Wed, 25 Jan 2012 19:54:49 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/954305 2012-01-25T19:54:49Z 2 years 10 months ago 2 0 Changes to lists when structured topics are sent to RoboHelp https://forums.adobe.com/thread/954431 <div class="jive-rendered-content"><p>I posted this question in the structured FrameMaker forum, but I probably should have posted it here. When I link structured FrameMaker topics to RoboHelp, unordered list items that contain multiple paragraphs are changes. For example, if I have this in my structured FrameMaker file:</p><p style="min-height: 8pt; padding: 0px;"> </p><p> <ul></p><p>     <li></p><p>         <p>This is the first list item.</p></p><p>         <p>This is additional information about the first list item.</p></p><p>     </li></p><p>     <li>This is the second list item.</li></p><p>     <li>This is the third list item.</li></p><p> </ul></p><p>  </p><p>This appears in my RoboHelp HTML project:</p><p>  </p><p><ul></p><p>     <li></p><p>         <p>This is the first list item.</p></p><p>     </li></p><p> </ul></p><p> <p>This is additional information about the first list item.</p></p><p> <ul></p><p>     <li>This is the second list item.</li></p><p>     <li>This is the third list item.</li></p><p> </ul></p><p style="min-height: 8pt; padding: 0px;"> </p><p>I can make the text look OK by defining a "p.indented" format in my .CSS and using that to indent the second paragraph in a list item. But even though it will look OK, the underlying HTML will still be incorrect (two lists instead of one). If anyone has any tips to prevent this from happening, please pass them my way.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks,</p><p>Melanie</p></div> Wed, 25 Jan 2012 23:09:25 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/954431 2012-01-25T23:09:25Z 2 years 10 months ago 0 Changes to lists when structured topics are sent to RoboHelp https://forums.adobe.com/thread/953411 <div class="jive-rendered-content"><p>In FrameMaker I've created several DITA topics (no specializations, just topics) and included them in a ditamap. I mapped my Frame template styles to my RoboHelp .CSS styles. Then I linked to the ditamap from a RoboHelp HTML project. The topics came over and the style mappings work, but any <li> items with multiple elments are changed. For example, if I have this in my structured FrameMaker file:</p><p style="min-height: 8pt; padding: 0px;"> </p><p><ul></p><p>    <li></p><p>        <p>This is the first list item.</p></p><p>        <p>This is additional information about the first list item.</p></p><p>    </li></p><p>    <li>This is the second list item.</li></p><p>    <li>This is the third list item.</li></p><p></ul></p><p style="min-height: 8pt; padding: 0px;"> </p><p>I get this in my RoboHelp project:</p><p style="min-height: 8pt; padding: 0px;"> </p><p><ul></p><p>    <li></p><p>        <p>This is the first list item.</p></p><p>    </li></p><p></ul></p><p><p>This is additional information about the first list item.</p></p><p style="min-height: 8pt; padding: 0px;"> </p><p>    <li>This is the secton list item.</li></p><p></ul></p></div> Mon, 23 Jan 2012 23:40:28 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/953411 2012-01-23T23:40:28Z 2 years 10 months ago 1 0 DITA vs. roll-your-own https://forums.adobe.com/thread/944401 <div class="jive-rendered-content"><p>My team is just getting started with structured FrameMaker, and we're trying to determine whether we should use DITA or define our own EDD (etc.). DITA seems overly restrictive for our needs, so I'm leaning toward defining our own. Is there anything in DITA that we couldn't recreate (for example, tagging or map files)? </p></div> Wed, 04 Jan 2012 00:02:18 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/944401 2012-01-04T00:02:18Z 2 years 10 months ago 6 0 Displaying structured help content in the application UI https://forums.adobe.com/thread/944402 <div class="jive-rendered-content"><p>We would like to be able to display content from the help within our application's UI. My assumption is that the code could display a specific element from a help topic (for example, an element called "ShortReportDescription" or something). But I've never done this before, so I'm asking for any suggestions or information that forum members would like to share. If you've done something like this, how did you accomplish it? </p></div> Wed, 04 Jan 2012 00:13:38 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/944402 2012-01-04T00:13:38Z 2 years 10 months ago 1 0 Frame 10 won't open, and I can't uninstall https://forums.adobe.com/thread/942799 <div class="jive-rendered-content"><p>Suddenly, FrameMaker 10 will not open. When I try to open it, it generates a log file which says there's a stack trace error. I decided to uninstall and then reinstall. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>When I start the uninstaller, a message says that I must close javaw.exe to continue. But when I look in Task Manager, javaw.exe is not listed on any tab. I've tried searching the internet, but couldn't find anything about a "phantom" javaw.exe. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>What can I do to get the uninstaller to work? Please help! I can't use Frame at all right now, and I've got so much work to do. </p></div> Thu, 29 Dec 2011 22:15:37 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/942799 2011-12-29T22:15:37Z 2 years 11 months ago 2 0 Defining formatting for structured FrameMaker files that will be published in RoboHelp https://forums.adobe.com/thread/942677 <div class="jive-rendered-content"><p>I've used unstructured FrameMaker for years, but now we're attempting to move to structured authoring (to facilitate content reuse). I just went through the tutorial in Part 1 of "Developing Structured Applications with Adobe FrameMaker 9," which shows how to define formatting within the EDD. When you define formatting this way, it looks like all paragraphs within Frame are tagged as "Body" and the formatting is derived from the EDD. </p><p style="min-height: 8pt; padding: 0px;"> </p><p>I've also gone through the exercise of mapping Frame styles to elements in our RoboHelp CSS and publishing a Frame book in RH. My assumption is that if I put our formatting definitions in the EDD, I cannot map styles to the RH CSS. Is this true? If not, what am I missing? Or if so, can someone point me to instructions for defining traditional Frame paragraph tags for use with an EDD?</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Thanks!</p><p>Melanie</p></div> Thu, 29 Dec 2011 16:35:26 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/942677 2011-12-29T16:35:26Z 2 years 11 months ago 2 0 "Node is not defined" message when users click the Search or Index tab https://forums.adobe.com/thread/822892 <div class="jive-rendered-content"><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}">We use RoboHelp 8 and generate HTML help. In just the past week or so, a couple of people have reported that they are suddenly unable to use our product's help system. When they open the help and click the Index or Search tab, the following message is displayed (over and over):</p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"> </p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span>Message: 'Node' is undefined</span></p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span> </span> </p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span>Line: 3012</span></p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span> </span> </p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span>Char: 2</span></p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span> </span> </p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span>Code: 0</span></p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span> </span> </p><p class="MsoPlainText" lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}"><span>URI: </span><a class="jive-link-external-small" href="http://wwwin-tools-stage.cisco.com/troux9/bpstatic/help/bpserver/parent/" rel="nofollow"><span>http://<install-dir>/parent/</span></a><span>whfhost.js</span></p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"> </p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}">This seems to be an environmental issue, not an error in the actual help files. For example, our Support Manager can run the help on one of his machines, but not on another. So he copied the entire help directory from the "good" machine and replaced what was on the other, but saw the same issues. Also, he could run the help on both machines a short while back, and then it just stopped working. So it looks like a Windows update, software installation, or some other change to that environment caused the problem.</p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"> </p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}">We've seen this happen on both Windows 7 and Windows XP.</p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"> </p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}">Has anyone else seen this? Is there something I could add to or remove from the help that would get around this problem? Or something that users need to enable or disable in their environment?</p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" style="min-height: 8pt; padding: 0px;" title="function(){return A.apply(null,[this].concat($A(arguments)))}"> </p><p lang="function(){return A.apply(null,[this].concat($A(arguments)))}" ondblclick="" onkeydown="" onkeypress="" onkeyup="" onmousemove="" onmouseout="" onmouseover="" onmouseup="" title="function(){return A.apply(null,[this].concat($A(arguments)))}">I appreciate any help!</p></div> Thu, 17 Mar 2011 22:31:23 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/822892 2011-03-17T22:31:23Z 3 years 8 months ago 7 0 Navigation pane doesn't function in Firefox https://forums.adobe.com/thread/594701 <div class="jive-rendered-content"><p>I'm using RoboHelp HTML version 8 to publish WebHelp. In addition to shipping help with the product, we also make the latest help available on a customer web site. I've got Firefox 3.6 on my machine, and when I open our help in Firefox, the navigation pane is not functional. When I open the help system from the web site, the Contents and Index tabs are completely empty. When I open it from my hard drive or from a server here at the office, a few of our books appear in the Contents, but no topics are listed when you open them.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>I searched for similar posts to try to find an answer, but couldn't find anything that explained the problem:</p><p style="min-height: 8pt; padding: 0px;"> </p><p>- We're not running any scripts.</p><p>- I don't have the Firebug plug-in installed.</p><p>- I turned off the popup blocker in Firefox.</p><p>- We publish merged help, so I opened each project to verify that they all have the same language selected. They do.</p><p style="min-height: 8pt; padding: 0px;"> </p><p>Any help is appreciated!</p><p style="min-height: 8pt; padding: 0px;"> </p><p>-Melanie</p></div> Fri, 12 Mar 2010 00:56:59 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/594701 2010-03-12T00:56:59Z 4 years 8 months ago 11 0