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Scrolling index or glossary to end generates error on Mac

forums_noreply@adobe.com — Mon, 10 Sep 2012 20:06:48 GMT

When I view my published WebHelp on a Mac (Safari or Firefox), and scroll to the bottom of the index or glossary, I get a "Slow Script" or "Unresponsive Script" error and it locks up. I have no issues on the PC. Any idea what may be causing this? Without a solution, I'm forced to generate my Help files without an index or glossary. (To generate WebHelp, I am using RoboHelp linked to a source FrameMaker book - I have Technical Communication Suite 3).

Some shared review comments don't appear in PDF, but XML file folder and Tracker show them

forums_noreply@adobe.com — Fri, 30 May 2014 15:05:37 GMT

We have been hosting Shared Acrobat Reviews on our internal server for years (hundreds of PDFs). Within the past few weeks, some reviewers have published their comments (such as an Approved stamp) normally, but they don't appear in the PDF document when you open the PDF from the server. The Tracker counts the comment (under Comments Total), and the auto-generated associated XML file for the comment appears in the server folder, but the comment doesn't appear in the document. Clicking Check for New Comments reports "No new comments."

We have made no changes to our server that would generate this issue, so it must be a problem with the Acrobat software. I am using Adobe Acrobat Pro XI version 11.0.07 on a Windows 7 PC. My reviewers are using the latest version of Reader.

Anyone else experiencing this problem or know of a fix? Thanks!

Changing width of tables imported into RoboHelp from FrameMaker

forums_noreply@adobe.com — Tue, 10 Apr 2012 19:50:09 GMT

I have the Tech Comm Suite 3 and am linking FrameMaker documents in RoboHelp to publish Web Help. After a lot of work setting up the CSS/ISF files, I have everything converting perfectly from Frame to RoboHelp EXCEPT tables. I want tables in Help to be sized at 95% width (to auto-adjust to screen size). But there doesn't seem to be any way to set this preference. So right now, I have to set the width manually in the RoboHelp Table Properties for each table. Then, for some reason, I have to manually click and drag all of the table's horizontal lines up in order for the cell text to reflow into the new expanded width. I can't find any solutions to this problem in RoboHelp's Help or forum. Perhaps someone else has run into this issue and found a creative solution?

Thanks!

Mike

Filename length affects Acrobat review success

forums_noreply@adobe.com — Thu, 07 Apr 2011 21:49:33 GMT

When I initiate a shared Acrobat review to my company's server, the e-mailed copy doesn't always get sent via Outlook (although the "_review" PDF and associated XML folder gets saved to the server, as normal). The problem is related to the original PDF's filename. Shorter filenames work, longer ones don't. Could you please tell me the maximum filename length for successfully sending the review document automatically via the Acrobat review process?

Perhaps the length of the file path eats into this max length as well? (Our folder to contain PDF review documents is K:\Acrobat Reviews\_Engineering.)

Thanks!

---Mike, KVH Industries

Unable to take screenshots/Captivate demos of Reader screens

forums_noreply@adobe.com — Wed, 05 Jan 2011 15:52:13 GMT

I need to create instructions and a Captivate demo showing how to review a document in Adobe Reader X (all of my company's manuals are reviewed via an Acrobat Shared Review on our local server). However, I am unable to take screenshots using Captivate or any screen capture software (FullShot and Win7 Snipping tool). Is there a security setting of some sort in Reader X that disallows this functionality?

Note that I am also presenting the Acrobat Review Process at the STC's annual conference in May. So I will need to take these screenshots for that purpose as well.

Thanks,

---Mike

Bandwidth Monitor Inconsistency

forums_noreply@adobe.com — Mon, 19 Oct 2009 15:29:18 GMT

I recently upgraded from Captivate 3 to Captivate 4.

When I ran the Bandwidth Analysis on the same project in both versions, I got very different results.

In Captivate 3:

Very large KB per sec for the first slide (32.6 KB)
Graph shows KB level right around the 256 line
Total size is 13.9k

In Captivate 4:

First slide is only 7.8 KB per sec
Graph shows KB level well above the 256 line
Total size is 13.1k

This doesn't seem to make sense. In Captivate 4, the KB numbers suggest lower bandwidth requirements, but the graph suggests much higher bandwidth requirements. Am I interpreting the analysis incorrectly? Thanks for your help!

---Mike

Publish to CD for PC and Mac

forums_noreply@adobe.com — Wed, 14 Jan 2009 19:00:29 GMT

I'm creating a CD for both PC and Mac users. For PC users, I have an EXE file from Menubuilder. For Mac users, I have a HTM file which links to the various videos. However, the links from one video to another don't work in the Mac browser (Firefox, Explorer, and Safari), but they work fine on the PC. Any ideas? Thanks!

Web links from Captivate projects on CD

forums_noreply@adobe.com — Mon, 05 Jan 2009 16:31:46 GMT

I have links to websites in my Captivate videos which work fine when the projects are posted on a web page. However, when I export the projects to a CD, these links no longer work. I'm sure the problem is related to security settings. Is there any simple way to get around this problem and restore the links?