AIRHelp stand-alone application takes a while to launch

forums_noreply@adobe.com — Mon, 24 Feb 2014 17:19:10 GMT

Hello,

An AIRHelp stand-alone application with about 50 topics is taking about 20 seconds to launch and sometimes the navigation from one topic to another is delayed. I removed videos and external links and it runs faster and there are no broken links in the RoboHelp files; however, this sped the output application a bit, but it is still slow. Does anyone have any suggestions on how this can be made faster? Are there any formatting issues that would slow an AIRHelp application down when generated?

Thanks,

Jason

AirHelp formatting

forums_noreply@adobe.com — Fri, 03 Jan 2014 22:59:08 GMT

I have a published WebHelp site being hosted on SharePoint on the company intranet. The goal is to publish a stand-alone version of the same project as an AirHelp application that can be easily accessed by having it pinned to the Windows 7 taskbar. However, when the AirHelp App was published all of the topics lost their indentation at the left, such that they appeared as though the text started at the boundary separating the TOC from the actual topics. In other words, there was no space buffer between the boundary and the text. I consulted the Help Desk but they informed me that this was the difference in generated output. The alternative was to create a duplicate project and re-format it so that the left margin was indented and looked appropriate in AirHelp. I did that and it looks fine, but this raises a dilemma. The help system is evolving, and so this would add to the amount of work if I had two duplicate projects that had to be updated each time a topic was added, modified, or deleted. Is there a way around this so that I can use one project? I am using RoboHelp 10.

Thank You in advance for any feedback on this.

Jason

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AIRHelp stand-alone application takes a while to launch

AirHelp formatting