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Way to change or delete product ratings?

forums_noreply@adobe.com — Tue, 24 Jun 2014 01:32:17 GMT

A customer left a 1 star feedback on one of my new products because she couldn't figure out how to download it! She never contacted me for support and I don't know how to contact her. Is there an option for an admin to delete this very unfair 1 star feedback?

Don't mean to be repetitive...but

forums_noreply@adobe.com — Sat, 19 Jul 2014 20:01:28 GMT

Three times now, customers have left 1 star reviews because they either could not download or they could not properly install a product. The first time this happened, I contacted support and you guys removed the review. I let the second one go. It was in a language other than English, but the gist of the translation was an installation issue.

I absolutely love the new exchange and the opportunity to sell my products through Adobe, but this issue is a bit frustrating. Is it possible to make the process of contacting the producer more obvious? Or is there possibly a glitch in the download/install process for some users that can be looked into?

Thank you,

Rachael

Certificate won't create in packager

forums_noreply@adobe.com — Thu, 05 Dec 2013 20:26:17 GMT

I'm on Windows 7 64 bit. The packager installed correctly and works fine until I try to create a free certificate. The window pops up and asks me to enter my name and password. When I click on create a window pops up asking me to name and save it. However, absolutely nothing happens when I actually try to save it to my computer. I've tried waiting for a long time to see if the process is just slow.

Why does my approved product not show up in Exchange yet?

forums_noreply@adobe.com — Fri, 15 Nov 2013 06:23:03 GMT

It's been something like 20 hrs and it is still not visible in Exhange within Photoshop. The product that I am giving away is a Photoshop action set.

Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Thu, 14 Nov 2013 21:17:38 GMT

I received an email this morning that my first product has been approved for the exchange. The product link works fine. However, when I search for my own product using extension manager withing Photoshop it doesn't show up. I checked "My Products" and it doesn't appear there either.

Does it take time for it to show up? If so, that's a bit silly because they encourage you to share via social media right away!