Adobe story updated

forums_noreply@adobe.com — Wed, 30 Mar 2011 08:24:14 GMT

Hi,

We posted an update to the adobe story application just few hours back.

This update is targetted towards fixing the blank screen issue that was reported on the forum and for which we posted a workaround here. Update contains few more minor fixes.

For those who were facing blank screen error with adobe story air application are requested to uninstall the application manually and then reinstall the latest application from https://story.adobe.com.

For those who were facing blank screen error with adobe story web application (browser) are requested to check back on https://story.adobe.com. Blank screen should not appear.

Let us know if you face any issue.

thanks

ratnesh

Resolved: The Blank Grey Screen Problem on application launch

forums_noreply@adobe.com — Fri, 25 Mar 2011 13:48:54 GMT

Hi Everyone,

We investigated the blank grey screen issue which most of users reported on forum.

We have identified atleast one issue, please find below the report.

Cause:

One of the resource in the build is having sdk version mismatch.

Impacted User:

The problem is specific to users who were working in 'English UK' locale.

Impacted Platforms:

Both AIR Application and Browser Application for impacted users.

Resolution:

Problem is fixed at our side and should be fixed in our next update (which is coming soon).

Workaround for now:

AIR Application:

Delete following file from your file system and run the story air application:

OSX Users: /Users/YourUserName/Library/Preferences/ com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1/Local Store/#SharedObjects/Goldman.swf/story_language.sol

WINDOWS Users: %appdata%\com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Local Store\#SharedObjects\Goldman.swf\story_language.sol

Browsers:

just use https://story.adobe.com/?sc=story&rc=1&lang=en_US#o instead of https://story.adobe.com until we roll out our next update.

Please Note: Until our next update impacted user won't be able to work in 'English UK' locale. We regret the inconvenience, it shall be fixed with our next update. coming very soon.

Best regards

ratnesh

adobe story team

Adobe Community : All Content - All Communities

Adobe story updated

Resolved: The Blank Grey Screen Problem on application launch