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Can't Install Pluraleyes 3.5.3 for Premiere Pro 2014 Extension

forums_noreply@adobe.com — Sun, 28 Sep 2014 19:08:33 GMT

Current Adobe Extension Manager CC version is 7.0.0.347.

I installed the Pluraleyes 3.5.3 extension in August and used it a couple of weeks ago. I tried it today in a new project and it didn't start or display any message. I removed it from the Extension Manager and now when I try to install it I get a message popup: Error occurred. Error code is -180. The extension will not be installed.

I downloaded Pluraleyes again and get the same error.

All my applications are the 2014 with the latest updates. I did remove Premiere Pro CC as I didn't need it any longer - if that's the problem, where do I get the CC version of Premiere Pro as it no doesn't show up in Cloud Control to install?

Premiere 8.1 overwrites adjacent audio clip when original clip sent to Audition

forums_noreply@adobe.com — Wed, 05 Nov 2014 03:38:56 GMT

We have been editing a documentary in PR 8.0.1 for several months and the UI started to get really sluggish 1.5 weeks ago. I upgraded to PR 8.1 to see if it would solve the problem and hadn't checked the forum. We were able to get a couple of days of editing before hitting this issue and hope to get it resolved and not have to redo the edits. I spent a couple of days with support and decided to revert back to a clean installation of PR 8.0.1 to work on a couple of other projects while the 8.1 issues get worked on.

The original problem was orphaned PR processes (up to 4) that were left when PR was closed. We are able to get work done by terminating the orphaned processes.

The audio issue is a show stopper and I didn't see anything similar in the forums. I have an original MXF audio clip next to one that had been successfully sent to Audition. The original audio immediately gets the adjacent clips file when played after I select the clip and "Edit in Adobe Audition". The audio in Audition is correct. I figured out that I can take other original MXF clips and "Edit in Adobe Audition". I then go back by one step in the history tab in PR and then copy the audio .wav file from Explorer to the PR timeline. It still shows the adjacent clips peak file, but plays correctly. We are going to continue sending the rest of our .mxf audio to Audition and will try to replace the two bad clips with their originals. I have no idea why these clips are tied together and although the clip name is correct, it is playing the adjacent clips audio. Very odd.

I've deleted the PR and Audition Cache Files and Media Cache Files. No help. I logged case 0186055576 on the 29th, which is when I removed all Adobe products and reinstalled them. Audition is Build 7.1.0.119 and Premiere is 8.1.0 (81). I'm running on Windows 7, i7 920, 48 GB, LSI 9286CV-E RAID disks and Nvidia GeForce 480. I have tried it with Mercury Playback Engine GPU and software only, no help. The sequence is DV NTSC 29.97 and 48 kHz audio. The problem clips are from a Canon XF305. I have old SD footage which is why the sequence is SD. There are also 5d Mark III clips with sync quality sound. The lavalier audio was recorded to the XF305. Any help or suggestions greatly appreciated. I work in Seattle and could provide all source files on a USB drive if anyone at Adobe is interested, please, please.

GUI Slow in 8.0.1 and 8.1 because of orphaned Adobe Premiere Pro Processes

forums_noreply@adobe.com — Wed, 22 Oct 2014 02:24:32 GMT

Has anyone seen the GUI in 8.0.1 or 8.1 get very slow and noticed that they had orphaned PR processes?

We've never had performance issues on our Windows 7 Pro, latest SP and updates, i7 920, 48 GB, Nvidia GTX 480 and LSI 9286cv-8e. I have the latest Pluraleyes and Neat Video plugin's. The sequence contains DV, Canon MXF and 5d Mark III files and we've been working on it for months. We added new MXF and mov clips last week and have been copying them into the sequence from a Pluraleyes synced one. The sequence is DV NTSC, 29.97. I've worked with Adobe support, Case: 186016889, for 7 hours over the last few days after we first experienced the slowdown and I had upgraded to 8.1 thinking it would fix the problem ( I didn't check the forum first -( ). Adobe support had us clean the cache and rename %appdata%\Adobe\Premiere Pro and Libraries\Documents\Adobe directories to _old versions. No luck. I then removed and reinstalled 8.1 and finally today reinstalled 8.0.1, same problem.

The problem was intermittent and we finally realized there were 1+ orphaned processes when we looked in the Task Manager. No slowdown after killing the orphaned processes. I'm going to do more testing to see what sequence of events causes an orphaned process. I suspected and have read in other posts where this is happening when you work on another application, go back and close/reopen PR.

Hope someone has an answer. I've spent a good part of the day reviewing all the current posts and will attempt to get a repeatable case where the problem occurs and then deconstruct the sequence until it goes away.

Thanks...

Frame index out of range

forums_noreply@adobe.com — Thu, 08 Nov 2012 03:43:13 GMT

I'm using the Lynda SG training and the first example 01_01_interface is getting Frame index out of range. The files in Adobe Bridge are .mov and have a frame rate of 23.976 which is what I set in the Playback and Editing -> Base frame rate in SG. I can load the files in Premiere and they play normally in the timeline.

Latest Updates Failing. Message: Update Failed The download appears corrupted. Please try again after a few minutes.(42)

forums_noreply@adobe.com — Sat, 02 Aug 2014 02:56:27 GMT

I'm trying to update all of my CS6, CC and 2014 CC subscriptions and get the following message:

Update Failed The download appears corrupted. Please try again after a few minutes.(42)

All my products startup correctly so I don't think it's a login or licensing issue.

Most Efficient Method to Add Gaussian Blur to Background of Two Person Interview

forums_noreply@adobe.com — Tue, 08 Jul 2014 16:10:36 GMT

I have MXF clips of a two person interview with a forest setting behind the two subjects. I want to add a Gaussian Blur to the background between the two people who are sitting and separated by about 6 inches. I would be able to do this now in PR 2014, except tracking masks aren't working as there appears to be a bug. I've never used AE and did look at Mocha as a possible tracking method. The manual talks about using a compressed JPG sequence and then use your original footage when you apply the data. This sounds like the way to go, but I don't know how to apply the data to the original footage. I know how to apply a blur and a simple tracking mask in AE, but it doesn't track the outline of the person and blurs the second person. If PR mask tracking worked, I would duplicate the layer and add a garbage mask that would cut off the other person in each of the two layers.

I'm planning to learn AE, but have a deadline this week to get this infomercial delivered to the customer. So, detailed instructions would be greatly appreciated.

Thanks, Rob

PR 2014 Export Speeds

forums_noreply@adobe.com — Wed, 25 Jun 2014 03:37:19 GMT

I'm exporting a sequence that is 40 minutes in length and took about 1 hour in the previous PR release. It's been running for 3 hours and is only at 47%. The CPU's are 100% and Adobe Premiere Pro CC 2014.0 is using 98%, which I've never seen before during an export.

System:

Windows 7 64 bit Professional - SP1, Current Updates

Intel i7-920

48 GB 1333 Memory

2 TB 7200 RPM SATA 6 Gb/s

LSI MegaRAID SAS 9286CV-8e

9 - 3 TB RAID 6

2 - 3 TB RAID 0

4 - 2 TB RAID 5

PR Export Settings:

Output: 1280x720 (1.0), 29.97 fps, Progressive VBR, 2 pass, Target 2.00 Mbps, Max 2.40 Mbps AAC, 160 kbps, 48 kHz, Stereo

Input: 720x480 (0.9091), 29.97 fps, Progressive, 48000Hz, Stereo

Use Maximum Render Quality Checked

Use Previews Checked

Estimated File Size: 617 MB

[Please choose only a short description for the thread title.]

Message was edited by: Jim Simon

PluralEyes and Timeline Controls in PR Sequence Not Working

forums_noreply@adobe.com — Mon, 09 Jun 2014 14:07:09 GMT

I'm running PluralEyes 3.3.3 (12674) and PR 7.2.2 (33). I have three cameras (XF305 and two 5d Mark III's) in a sequence. The XF305 has the good audio and PE syncs the clips without any errors. The PE exported sequence in PR's controls like selecting a clip, solo a track or any other functions behave very strangely and do other things, i.e select one clip and another clip highlights, select the solo button and two clips get selected and are highlighted, etc. The timeline plays correctly, but it's not usable or editable. I have a new ticket with Red Giant, but thought I'd check here as well.

Anyone else had this issue?

Thanks,

Rob

CC Mac file gets fonts error when opened on PC

forums_noreply@adobe.com — Sat, 05 Apr 2014 19:29:50 GMT

I have the latest CC version (17.1.0 (64-bit)) of Illustrator installed on my Macbook Pro and Desktop PC. I've downloaded 4 typekit fonts and have used SavoyeLetPlain in a simple AI project on the Mac. The fonts are synced on the Mac and PC. I've copied the file through the cloud and downloaded it to my PC where I get the error: "The document uses fonts or characters which are not available or are in a differnt format than originally specified."

SavoyeLetPlain:

Font not found on the system; missing font has been substitued.

The substitued font was Myriad Pro. I see SavoyeLetPlain* in the Character: field when I select the text.

I'm new to CC Illustrator and thought that this should be seamless.

Thanks,

Rob

Error Compiling Movie - XF305 MXF Clip

forums_noreply@adobe.com — Wed, 02 Apr 2014 22:28:10 GMT

I'm rendering a clip from a Canon XF305 using Premiere Pro version 7.2.1 on a Windows 7 i7-920, 48 GB, LSI 9286CV-8E that I've been using for 4 years starting with PR 5.0. The error is happening in the middle of the clip on the same frame. I'm exporting with Match Sequence Settings. The clip plays fine in PR and I don't see anything happening when I go frame by frame around the area where it gets the error. The file size when it gets the error is ~3GB and I have 3TB of available space on this RAID 6 disk.

The clip properties are:

File Path: T:\Video\XF305\CONTENTS\CLIPS001\SA0343\SA034301.MXF

Type: MXF

File Size: 1.9 GB

Image Size: 1920 x 1080

Frame Rate: 23.976

Source Audio Format: 48000 Hz - 16 bit - Stereo

Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

Total Duration: 00:41:41:12

Pixel Aspect Ratio: 1.0

MXF File details:

Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)

File generated by: CANON, XF305

MPEG-2 422 Long-GOP

FIXED: Not sure what type of bug this is, but I did a cut just before and after the frames where the exporter would get the error and was able to export each cut of the clip without error. Now, I've been able to export the whole sequence. The only difference were the two cuts I made.

I created a new sequence with the original clips in the same project and it exported without error.

Has anyone had a similar problem?

Thanks,

Rob

SpeedGrade Render 0% and Done

forums_noreply@adobe.com — Sun, 09 Dec 2012 01:06:04 GMT

I have a SG timeline that I'm able to export to 3 out of 4 drives, It runs for a few seconds on the S:/ drive in a new directory I just created and then displays Done with 0% completed. It runs just fine on my other drives. I can render PR to the same S:/ drive and directory, so I don't think I have a permissions issue.

Drives that work are internal C:, internal RAID 0 and external RAID 5 on an LSI 9286CV-8e. The one that doesn't work is a RAID 0 on the LSI 9286CV-8e.

I don't see any errors in the Windows system, security or application logs.

I'm using Photo JPEG 29.97 and all other options are default.

Windows 7 64 bit, 48GB Memory, i7-920

SpeedGrade Crashes when doing Scene Detection

forums_noreply@adobe.com — Sat, 17 Nov 2012 16:37:43 GMT

I have a 5 minute timeline that was created using a DPX export from Premiere. After the initial SCD, I adjust the sensitivity to the left to remove false scene detects and get a Windows7 program crash when I start Split into Clips. It will work the second time I open SG. This always happens the first time I do the SCD.

Windows 7 x64, i7 920, 14GB Memory, LSI MegaRAID 9286CV-8E, NVIDIA GeForce GTX 480

Login verification to non-existent email

forums_noreply@adobe.com — Sun, 20 Jun 2010 16:01:41 GMT

My login to acrobat.com goes to an old work e-mail that I can't access.

Any ideas or will I have to call on Monday to get it straightened out?

Thanks,

Rob

How to remove shine or glare from face ( forehead cheeks and nose) using Speedgrade

forums_noreply@adobe.com — Wed, 31 Oct 2012 15:35:21 GMT

We have an MXF video from a Canon XF305 where the person filmed had oily skin and we didn't have any makeup with us. I'd prefer a step by step explanation of how to mask those areas of their face and the best way to remove the shine. There's a similar post in Premiere, but they suggest using AE which seems more complicated than SG as I'm just starting and haven't learned it yet. Hoping SG will be easier.

Thanks,

Rob

Batch apply Remove 60 Hz Hum Weird Behaviour

forums_noreply@adobe.com — Sat, 27 Oct 2012 16:01:59 GMT

I have 24MXF clips in PP CS6 that I send to Audition. I select them all from Files and drag them to batch, then run Remove 60 Hz Hum. The total time for all the clips is 5 minutes. They start processing and when it's completed there are 4 clips that don't have Done in the Stage column. I then remove the Done clips from the batch window and select and run the remaining clips. They all have an asterisk now in the Files window. Some of them are OK, but a few have no audio and just a red line at the infinity level and set the level marker to red when I play them. Very strange. Also wondering if I can set the Remove 60 Hz Hum to 4 bands instead of the default number?

Windows 7, ASUS P6X58D-Premium, Core I7-920, 14 GB Ram, Audition CS6 Version 5.0.2 Build 7

New Rough Cut gets error when double click

forums_noreply@adobe.com — Sun, 30 Sep 2012 00:14:36 GMT

Just started using Prelude and created several subclips from a Canon XF305 .MXF merged file. I added my first rough cut and get a popup error when double clicking on it. The error is:

Prelude has encountered and error.

[..\..\Src\MasterClip.cpp-176]

I have to hit continue a couple of times and then I can double click on my original video and continue to create Subclips.

I sent several of the subclips to Premiere and they work as expected.

I've deleted and recreated the RC several times and I can see the RC file in an Explorer window.

Running Prelude CS6 Version 1.0.3 (001 (MC: 218798))

I deleted the original RC, created a new one taking the default file location and it does the same thing.

I get a popup Sorry, a serious error has occurred that requires Adobe Prelude to shut down if I double click on a Subclip.

Any suggestions appreciated.

Thanks,

Rob

Ctrl + Z Doesn't Work from Keyboard

forums_noreply@adobe.com — Sun, 30 Sep 2012 18:04:12 GMT

I can use the mouse and select undo from the Edit pulldown, but holding down the Ctrl button and pressing the z or Z key does nothing.

I checked the Edit -> Keyboard Shortcuts... and the key sequence Ctrl+Z is defined for Undo.

Looking for Areca RAID HW Recommendations

forums_noreply@adobe.com — Sat, 15 Sep 2012 19:07:50 GMT

I need to get an 8 disk tower enclosure and a reasonably priced 6G controller + six disks. My budget is 2-3K.

I've done lot's of research and found several sources, but don't know which sellers are the most reliable and not sure which disks to get (manufacturer and size 2,3,4 TB)? I want the most reliable combination which is why I'm primarily thinking Areca for the enclosure and controller, but am open to other suggestions. Super high performance is not a priority.

I have a P6X58D Premium ASUS MB, Intel Core I7-920, 14 GB RAM, NVIDIA GTX 480, Internal RAID 10 for my system disk and an internal three disk RAID 0.

I currently have a RR231x controller and TowerRAID TR8X-B enclosure with 4 WD Black 2GB disks that are starting to flake out and have had to rebuild the RAID 5 twice in two days (so I'll be ordering on Monday). I was cash strapped at the time and doing this more as a hobby. We are now starting a video production business and I can't affort to have disk issues.

I've checked arecaraid, sansdigital, atacom and B&H, but they are closed next week.

Thanks... Rob

cuda_supported_cards.txt in CS5.5

forums_noreply@adobe.com — Wed, 04 May 2011 03:10:48 GMT

I have a NVIDIA GeForce GTX 480 card that I was able to use with PP 5.0. I see it's not on the list of supported cards for 5.5 and the text file no longer exists.

Why doesn't Adobe support all high end and expensive NVIDIA cards? Has anyone found a new workaround?

CS5 Adobe Media Encoder: Encode failed because the source duration is nil.

forums_noreply@adobe.com — Sat, 10 Jul 2010 06:56:09 GMT

I've been running Production Premium on my new Windows 7 64bit, 6GB i7 system for several weeks now and haven't had any issues exporting to the Media Encoder.

I installed the trial version of Dreamweaver without any of the add-on's as I thought they might mess up my licensed installation.

Every attempt to export -> media -> queue get's the following error in AMEEncodingErrorLog.txt

- Source File: C:\Users\Rob\AppData\Local\Temp\someproject.prproj
- Output File: C:\Users\Rob\Videos\someproject.mov
- Preset Used: Custom
- Video:
- Audio:
- Bitrate:
- Encoding Time: 00:00:00
7/8/2010 10:14:34 AM : Encoding Failed
-------------------------------------------------
Encode failed because the source duration is nil.

Doing the export directly from PP works without error, but I don't want to wait for each export to complete.

Any ideas other than reinstall PP?

TIA

No audio in DV Clip on CS5. Audio plays in QT.

forums_noreply@adobe.com — Fri, 18 Jun 2010 20:15:33 GMT

PP Windows 7, 6GB, I7, Nvidia 480

Copied project from Mac CS4 to new PC running CS5. Audio plays fine on MAC in CS4 PP.

The movie is 720 x 480 (1.2121), 29.97 fps, 48000 Hz - 16-bit - Mono and plays with the audio in QuickTime.

The files were converted by a TV producer as .mov file types where he had to spit them out into 2GB extensions for a FAT32 drive. Not sure what you would call them (like a split zip on PC), but there is a primary file i.e. TAPE ONE-v.mov and then 6 files like TAPE ONE-1-v.mov, TAPE ONE-2-v.mov, etc.

There is no audio in the Project or Source windows and they create two empty mono audio tracks on the timeline.

Any suggestions would be greatly appreciated as I need to finish a trailer this weekend.

Find in out source timecode in source file from sequence clip

forums_noreply@adobe.com — Thu, 17 Jun 2010 18:41:35 GMT

I've googled and searched the forums and haven't been able to find an answer to the following question.

We created a sequence from a source clip and then copied a sub clip from that sequence to a different (final) sequence. The audio shows up as a straight line and you can't send it to Soundbooth.

I'd like to easily find the original project clip and it's timecode to use as the source and then copy it's source in/out into the timeline of the new sequence. I can get to the in/out point of the first source sequence to help find the sub clip, but not the original movie file. So we end up scrubbing all the footage to find each replacement.

Also, brand new to Premiere Pro and have CS5. I've been looking for a good workflow tutorial and would appreciate any links that describe best practices. I've looked at many of the tv.adobe and Lynda videos and still have some questions.

My workflow is:

I've gone through the original source clip and selected set unnumbered marker for each point of interest, copy the whole source to a new sequence and then cut them in the timeline.

Searching the forum seems to indicate that the best workflow is to set the in/out points in the source window and then drag each clip to the timeline.

It helps me edit if I can see the audio to set my in/out points which is why I edit the full source in the sequence.

Would you make a sequence for each sub clip so you can name them to know their context? I tried to use speech analysis, but it was unusable in a group setting even though, generally, only one person talked at a time. I applied a noise filter before doing the analyze.

Please let me know if I'm using the forum correctly as this is my first post.

Thanks,

Rob