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Merged WebHelp Pro projects in RH8 - CSH options not working

forums_noreply@adobe.com — Wed, 01 Jul 2009 21:31:05 GMT

Hi -

We are trying to upgrade from RH7 to RH8. Currently, we have several context-sensitive WebHelp Pro projects that are merged on the RH7 Pro server. To accomplish this, we simply select the "merge projects" check box in the Admin tool. (Nothing is done in the RoboHelp client w/respect to merging as must be performed with non-Pro projects.)

The master project is master by virtue of being listed first in the Web Administrator. The order of the remaining projects defines their order in the merged Help TOC. The master project specifies two named custom windows and a custom skin. In the WebHelp Pro options for the child projects, we set Skin = Default and Default Window = None.

The Help implementation is context-sensitive using map IDs. Some have the older context strings, defined in their respective projects' .ppf file. All works as expected in RH7. When a map ID is called from one of our applications, the individual Help topic inherits the master project's custom window and skin. The topic with the specified map ID or context string appears in the right-hand pane of the custom frameset. The TOC lists the topics of all merged projects. We used the RoboHelp-supplied RoboHelp_CSH.js in the design of the Help system. The call looks like this:

<a
href="javascript:RH_ShowHelp(0,'http://<ServerURL>/roboapi.asp>MyHelpWindow',HH_HELP_CONTEXT,'5108')">Help</a>

We don't specify a project name and the server is happy (still resolves the map ID). For RH8, we have set things up identically on the server. However, the 'child' projects are not inheriting the 'look' (window/skin) defined in the master project. Either that, or the map IDs are not resolving. We also have a single-pane window defined in the master project for Help pop-ups, which now insists on appearing with the other custom window's frameset (button bar, TOC, and topic pane). We have changed nothing, other than importing the RH7 projects into the RH8 client. The server's "merge" check box is selected. The call to Help for RH8 needed to change and so far looks like this:

<a href=http://<serverURL>/<context>/server?area=Area_51&ctxid=5108&wnd=MyHelpWindow>Help</a>

Note that we haven't tackled using the Robohelp_CSH.js file that is packaged with RH8 yet. First things first, i.e. make sure server is running correctly and we have devined the new parameter syntax correctly. The question is, what needs to change for our Help application to work in RH8? The link specified above displays the correct HTML frameset, but the topic pane is empty/blank. If we leave out wnd=MyHelpWindow, we get the correct topic, but it apears in the user's default browser window, with no TOC. Also, if we target the single-pane window I mentioned above, it appears in the expected size and location defined in the master project, but it is multi-paned (again, with a blank topic pane).

Here is one observation. We did find that in the RH7 Web Admin, selecting the master project and clicking View Project shows the master's default topic in the custom frameset. Doing the same for some child projects, they display their default topic in a plain window (no frameset). In RH8, many child projects would display the default RoboHelp frameset and a 404 error in the topic pane. By carefully investigating the child projects' NewWindow settings, we've found that RH8 is particularly sensitive if those settings are anything other than having 'One Pane' and 'Use Default Browser Settings' selected.

Does anyone know why this is still not working? Any help appreciated.

Project rename incomplete

forums_noreply@adobe.com — Wed, 18 Feb 2009 19:19:37 GMT

Hi -

I am using RoboHelp 7. The project is RoboHelp Pro. I am using a custom window and skin.

I renamed a Help project (named "Test") using File > Rename Project. Now when I generate WebHelp Pro output, the following generated files appear in the output folder with the old project name:

Test.glo
Test.hhc
Test.hhk
Test.htm
Test.lng
Test.ppf
Test.stp
Test.syn
Test_csh.htm
Test_hha.hhk
Test_rhc.htm

Things I have tried:

- searching the project directory for any file named or containing the word Test or test. (None.)
- manually updated all SSLs to reflect the new project name (they did not update with the rename action).
- shut down and restart, reboot, etc., go home and come back the next day ;)
- searched the registry for references to Test (getting desperate but treading carefully where I delete).

With all of this, the problem is not any clearer.

If I select File > View Primary Layout, the path in the browser address window for the default topic is:

C:\...\!SSL!\WebHelp_Pro\Test.htm

If I select File > View From Server, it does show the correct default topic and file name in the browser address window.

Anyway, the question is, for someone smatter than I, from where could RoboHelp be picking up the old project name, and how might I fix it?

Thanks!

Refining Robohelp Server Reports

forums_noreply@adobe.com — Wed, 22 Oct 2008 19:14:59 GMT

Hi -

We just installed Robo Server version 7, replacing version 4. My question is about the reports.

We are getting hits for every file that is accessed, i.e. Frequently Viewed Content listings include files of type .js, .gif, .css, .png, etc. What we want I think are just .htm results as that is all that's meaningful to us. How do you set that up?

Thanks in advance.

(BTW, we are in the last throes of completing this software upgrade. I would recommend anyone thinking of R7 to reconsider. The price of the software package itself doesn't begin to reflect what your actual final cost will be when you tally up the unexpected additional man hours involved and general loss of your sanity. That said, it's almost working fine now :) )

HTML Help window placement problem

forums_noreply@adobe.com — Tue, 09 Sep 2008 19:34:23 GMT

Hi -

We just upgraded to R7 from X5. It seems that now, for our newly generated Help, the HTML Help viewer will not right-align. Even if I specify the maximum width in the Window Properties dialog, when generated, the window only extends about 4/5 of the available screen width and is LEFT aligned.

Our screens are 1024 x 768 and RoboHelp seems to understand this because if I max out the window size in the Window Properties dialog, the height shown = 767 and width = 1019.

Is anyone else experiencing this placement problem?

TIA