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Why do many of my edited photos save with a blank icon and not open?

forums_noreply@adobe.com — Sun, 16 Mar 2014 04:48:53 GMT

I am using Elements 10 on a Windows 7 computer. I have been trying for 2 days to edit and save my photos. This is only happening about 1 in 10 times yet I take the same steps every time. I have checked the properties of the blank files which cannot open and they all have a different Type of File e.g. MODEL file (.model) and 1 File(.1) They were all saved as jpeg but only the ones with 'Opens with Windows Live Photo Gallery' actually open. The ones with blank icons say 'Opens with: Windows Shell Common'??? They don't open. If anyone can help me I will stop crying thanks.

Please help me - Adobe doesn't.

forums_noreply@adobe.com — Tue, 17 Jul 2012 06:11:20 GMT

Even the Help Man in INDIA hung up on me this morning. Elements 10 on my lap-top will not open so I loaded it onto my pc. It works well but will not save in jpeg. The saved file but the icon is plain white and will not open and when I check its properties it is in a File format not jpeg. Adobe phone help did get me to save it in Windows Photo Viewer but that does not really help. I need it in jpeg and I want to see which photo it is before I open it. Can anyone advise me what to do, please.

Why are photos which I saved as jpeg unable to open?

forums_noreply@adobe.com — Tue, 17 Jul 2012 07:34:05 GMT

I understand layers but sometimes I need photos for the web in jpeg format. I have always been able to choose which format I want my photos saved it. Unfortunately I have now got Element 10 and only 1 in 10 photos actually do save in jpeg format, although I go through the same save procedure every time. Many photo files have a white, blank front and do not open. Properties reveal they are File format. Even the name I give them changes and only shows up a few letters ... not the name I typed in. You are my last hope, I think I have tried every avenue...it is either the wrists or the window next!

Edited photos not saving correctly

forums_noreply@adobe.com — Fri, 29 Jun 2012 07:18:33 GMT

Sorry about the name. I am new to this program and I tried to join for an hour without success then my hubby took over!!! Now to my serious headache causing problem. After editing photos I saved them to my folder exactly as Adobe Help suggests, in Jpeg format. I can see them in my folder but the icon is blank and Properties suggest they are File format and not Jpeg. What am I doing wrong and how can I correct it...please?