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Adobe Live Show 11Nov14

forums_noreply@adobe.com — Tue, 11 Nov 2014 14:13:39 GMT

Is anyone else having problems with online UK show? I seem to have an advert covering a quarter of the screen. I suspect player controls are below. As a consequence the film is low quality and cannot be made screen size. Hardly watchable. is it just me? Tried Support Chat but its not working.

Bill Beatts

Creative Clouds inability to share folders, .mpg4 or .mpg3 files

forums_noreply@adobe.com — Fri, 22 Nov 2013 16:21:39 GMT

We know this issue has attracted other comments on other forum threads but our aim is to allow other users to possibly add voice for a change of policy.

It is our understanding that Adobe Creative Cloud allows file folders, mpg3 and mpg4 to be uploaded but not shared. We found this out today when a customer in London urgently required an array of mpg4 files which after uploading to the Adobe Cloud we were met with the message "You are not allowed to share this file. Please contact support with any questions you may have."

It was suggested elsewhere that this was Adobe helping to prevent piracy as these file formats are the "bread and butter" (ye olde Scottish saying...well maybe UK) of internet pirates. To that end you could commend Adobe for taking a stance. However..and its a big however..mpg4 files (for us anyway) are our main "bread and butter" and no doubt the main file type used by those whose work involves producing video for the internet. As far as the pirates are concerned (we presume) this stance by Adobe will make no difference whatsoever to their criminal behaviour. To "ban" the use of certain file to be shared from the cloud can be compared to banning people from using public roads as thats where the car thieves drive their stolen vehicles, You could argue the policy would work not realising your are bringing the whole place to a standstill.

So to Adobe could we commend you for trying to do something to stop "theft online" but ask you to reconsider your policy of file sharing for two simple reasons:-

1. It will be completely inefectual as the pirates did not use Creative Cloud before (its new) and use other means and

2. You are penalising your own customers by preventing them from working effectively.

We found ourselves going back onto dropbox and bypassing the software products we live by. (Viz Adobe Software).

Could we invite anyone else who feels that these files (file folder, mpg3 and mpg4) need to be shared on the cloud to add comment and hopefully Adobe will take this on board as a matter of urgency.

Adobe good intentions but mega stumbling block to effective working.

If however this is some technical issue (and not as suggested above on forums) then could someone please direct us to a solution. We did contact support who suggested we might want to try the forums.

Creative Cloud Problem - Try Icons not changing to Download Icons

forums_noreply@adobe.com — Sat, 11 May 2013 20:59:55 GMT

Our company recently upgraded from CS6 Adobe Master Suite Collection to Adobe Creative Cloud. Those who already us CC will be familiar that when subscription is commenced you are able to log on with your Adobe ID and gain access to a download apps page. The "try icons" will after a period of time change to "download icons" allowing you to then install the products on your workstations etc. Adobe Support advise that the "period of time" will not exceed 24 hours. On Wed 08May13 we took out the subscription and now four days later when we log onto the Creative Cloud site it still shows "try icons" and not the "download icons". The matter which is still recorded as "Pending" is being investigated by Adobe Support and the call centre staff have passed the investigation onto the "next level" for further enquiry. That’s the short truncated version which does not make mention of our numerous phone calls, web chats, case reference files, endless hours being passed from pillar to post. We are Ambassadors for Adobe Products and live eat and breathe Adobe!!! The products are superb and we usually are one of the first to give out customer recommendations to other non Adobe users. The help line service as many know tends not to operate as well as it could though we do accept it may be swamped at the best of times.

Our enquiry is simply to discern if any other user(s) have encountered this issue and if they are aware of a fix. It's a bit sad that we cannot use the product we paid for especially when we are so enthused to do so.

Thanks for taking the time to read this ...and greeting from Sunny Scotland where we are....cancel....should have said Rainy Scotland....have had one really sunny day this year..kid you not!!!

Bill Beatts