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Why are SOME hyperlink underlines BOLD?

forums_noreply@adobe.com — Tue, 10 Apr 2012 13:54:53 GMT

Hello,

I've recently been experiencing a problem with my hyperlink underlines. My original file is in MS Word 2010. When I generate it to PDF (using Word's Acrobat Create PDF plug-in; I have Acrobat X Pro), I've noticed that it turns SOME of my hyperlink underlines BOLD. This is not my desired effect...I'm not sure why it is doing this. It looks perfectly fine in MS Word. But, it's pretty noticable throughout the PDF document; some hyperlinks have BOLD underlining and some do not. I DO NOT want this BOLD underlining. Does anyone know what I can do to fix this behavior?

Thank you,

TabbyW

Resizing the Topic Pane - RH8

forums_noreply@adobe.com — Wed, 23 Jun 2010 15:23:21 GMT

Hello everyone,

I recently received a request to resize my WebHelp display for direct inclusion on an application page (as opposed to by opening from a separate browser window via clicking the "Help" link). I was given specific pixel width dimensions for both the Navigation (left) and Topic (right) panes.

So, after researching the forums, www.grainge.org, and the "Skinny on Skins" sources, I have only figured out how to resize the Navigation pane. Can someone help me locate how to limit my topic content to 614px? If I can get the text to wrap within this area, I will be all set.

Using RH8.0.2, Windows XP

Thank you so much!!

TabbyW

Numbered List and Bullet Problems in RH8

forums_noreply@adobe.com — Wed, 21 Oct 2009 18:14:16 GMT

*** My apologies to anyone who saw this question on a different thread. I mistakenly posted this on a thread with an answered question and decided that noone would probably see it. ***

Hi!

I'm having similar list problems that folks have discussed in other threads, but I think I'm having slightly different results. I've reviewed Peter Grainge's Web site for help and I just can't figure out why my numbers (or bullets) themselves have reverted to the (none) or Default paragraph formatting, leaving the list text in their correct font (so basically, my numbers look wacky and my bullet styles are being ignored).

I just migrated from RH7 (which I kinda loved already) to RH8. I initially used the Numbering button to create my numbered lists, but I created a special bullet style, because I'm using a special bullet graphic. All I need is a simple numbered list...I'm not doing anything fancy with embedded numbering, at least not in many of my topics.

So, here's what I'm encountering:

Bullets look fine in Design mode and in Preview mode...but when I generate WebHelp, my bullets turn to the standard black dot bullet?!?! What is this? It's totally defined properly if I do a Format -->List-->Bullets and Numbering. I can see that it's calling the correct graphic.
Sometimes, my custom bullets are NOT displaying correctly in Design mode, but they DO look fine in Preview mode. This is really crazy! However, it is still displaying incorrectly in the generated WebHelp.
How do I update a bullet graphic when I edit its style now? When I open the Styles dialog and click the Format button at the bottom, what happened to the option for "Bullets and Numbering"? This is how I initially created the style in RH7 and this option is now missing in RH8...don't understand why.
I decided to abandon using the Numbering button and create my own numbering style in RH8. Now, everything looks great, but if I need to add a second numbered list in the same topic, it does not reset back to 1, even when I try resetting the number back to 1; RH8 is ignoring my request. In fact, it removes the numbering of the first step, and continues the numbering from the previous numbered list for the 2nd list entry. This always worked perfectly fine in RH7.
I gave up using my numbering style and attempted to use the Multi-level list button, which is not what I really need. I just need a simple list. But anyways, I used the "multiNumber" template and was able to generate a nice simple numbered list...but I need the list to be indented! Once I clicked the right indent, I got "1.1," which is so NOT what I need. There doesn't seem to be any way to indent the first level numbering...or at least I cannot figure it out.

I'm just at a lost. Can someone help...please!! I'm at my wits end and having trouble getting my latest doc out the door.

I'm using RoboHelp HTML.

Thank you!!! You guys are always so helpful.

Tabby W.

Illegal Characters Newly found in RH8 Project

forums_noreply@adobe.com — Fri, 15 Jan 2010 15:32:47 GMT

Hello,

I need some help. I opened my RH7 project in RH8 for the first time, and received error messages complaining of file names having illegal characters and I am unable to import ANYTHING (Master pages, images, HTML files, etc.) because the items have illegal characters.

Let me say that I've never had problems like this using RH7, in fact, I believe I initially created the project using RH6. In any case, I read a similar thread on this forum and decided that perhaps my Project Title and Project Name are invalid, since they both have apostrophes ("XX YY User's Guide"). So, I renamed them (using RH8, of course) to "XX YY User Guide" and now, things are VERY SCREWED UP. I've attached the dialog box that I now receive, it's cycling through every single topic in my project (~50 topics), and I'm getting tired of clicking OK.

Is there any quick fix for this problem, or do I need to just start anew?

Using: RH8, Windows XP.

Images/Topics/Master Pages: Names have underscores, but I believe those are legal; never had an issue before migrating to RH8. No spaces or other illegal characters.

Thank you...any help would be appreciated. I've never come across this problem before, even with the apostrophes in the Project Title/Name.

Can I edit the HTML version of DHTML text?

forums_noreply@adobe.com — Tue, 21 Apr 2009 14:59:13 GMT

Hello,

I'm having a formatting issue with my drop-down hotspot text that I cannot edit in Design mode. Let me explain my problem:

I have a bulleted list, 3 bullets, each bullet is a hotspot. Within the hotspot text box, I have numbered procedures in all 3 cases. However, when I view my page (using the eye glasses icon), my numbers have turned into bullets! I don't want this -- I want my numbered procedures in the hotspot text to remain numbered, but since I cannot see the problem in the hotspot text box, I cannot change it. Sometimes, when editing topic text, you can jump to the HTML to fix <span> issues (font changes, spacing. etc.). But, I cannot seem to edit the hotspot text in the same way. Does it reside in a different file from the topic? It's an odd problem...I think this is the first time I'm seeing it.

Thank you very much for your help!

TabbyW

Is it possible to import an HTML into RoboHelp?

forums_noreply@adobe.com — Fri, 17 Oct 2008 14:53:29 GMT

Hello,

I figured instead of importing in an Excel spreadsheet (since not all users would have MS Office and may not want to download any viewer apps) that maybe I could save it as an HTM file (as Excel allows multiple or single HTML file generation) and then import that HTM file into my project. I've done the importing...only problem is that it does not appear on my topics list. So, I created a new topic for it, and attempted to cut and paste the code generated from the Excel transformation into the new topic, but this has gone horribly wrong.

Is there any way to display this Excel-generated HTML file into my project? In case it matters, I am using RH7 and MS Office 2003. Also, the Excel file has 10 worksheets.

Thank you!!

WebHelp's search functionality not working properly

forums_noreply@adobe.com — Wed, 08 Oct 2008 16:20:40 GMT

Hi...I can really use some help!!

I used RH7 to generate WebHelp. In the WebHelp, I click the Search button, enter a term in the search box; then click Go. I receive a listing of the topics in which my term appears. So far, all is fine.

However, when I click a topic to see where my highlighted terms appear, I'm getting a weird browser error in IE and Firefox stating that the WebHelp cannot find the topic. In Safari, I don't receive an error, but the browser just does not go anywhere at all. How can this be? The WebHelp came up with the topics!!

Here's an example of the error msg in IE: "Cannot find file ///C:/AP%Doc%Projects/Photo%Tools/Photog%Manager%User. Make sure the path is correct."

Here's an example of the error message in Firefox: "File not found. Firefox can't find the file at /C:/AP Doc Projects/Photo Tools/Photog Manager User. Make sure the path or Internet address is correct."

In both cases, the directory path it provides me with is 2 levels UP...the main project file directory to be exact. How did this happen? Why is the WebHelp search function pointing to my main project directory? I've already checked the single-source directory, and it is pointing to the correct, WebHelp directory.

Please...can someone help??

Thanks!

Tabby W.

JIT debugging error/RoboHelp crashing when importing a SWF

forums_noreply@adobe.com — Fri, 04 Aug 2006 19:36:50 GMT

Hello team,

I’m wondering if anyone might understand this error message I get each time I
import the accompanying page to a SWF file into my RoboHelp project. The import
action seems to crash RoboHelp, and gives me the JIT debugging error found
[L=here (see the 1st error) ].

I successfully imported 2 other Flash pages in, but the SWFs for those pages
are significantly smaller (1 MEG vs. 8 MEG). I’m hoping that RoboHelp does not
have a file size limitation for the tutorials.

If you can decipher this error, I would very much appreciate it...or if you have
other ideas for how I can incorporate this tutorial into my project, please let
me know. Please feel free to pass this message on to whoever might be able
to help me.

Thanks so much!!

TabbyW

Having trouble inserting a Flash file into a topic

forums_noreply@adobe.com — Tue, 01 Aug 2006 17:06:11 GMT

Help!!

I am inserting multimedia into my WebHelp files for the first time. I've received 3 SWF files w/ accompanying HTML files.
Whenever I import the HTML files into my project, RoboHelp carshes. When I insert the SWF alone into my topic, RoboHelp crashes. However, when I play each of them separately, they play fine. I'm completely baffled. I've even tried importing the SWF and HTML into other programs, and they work fine there...but not in RoboHelp! I'm at a loss. Can anyone help me?

Not sure if the file size matters, but one is 8MEGs, the other two are 1MG. All are crashing RoboHelp.

Thank you!!

TabbyW