Why can't I import video files from an external hard drive?

forums_noreply@adobe.com — Tue, 29 Apr 2014 23:47:40 GMT

I am using Adobe Premiere Elements 12 on Mac OSX 10.7.5 trying to import video files from a Lacie Rugged External Hard Drive using both firewire and usb, neither with any luck. The error message I receive is:

"You're trying to import a file from a DVD or a Removable Media. Please use Video Importer for importing Videos and Image Importer for importing images. "

We can't import through the video importer either because the hard drive doesn't show up. We can, however, drag the videos to the desktop and do it that way but we'd like to avoid doing that if possible.

Thanks

By the way, the external hard drive is formatted FAT32 if that matters

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Why can't I import video files from an external hard drive?