Chrome Viewer can't open Protected PDF - Ask for a solution or a workaround

forums_noreply@adobe.com — Fri, 07 Nov 2014 11:25:17 GMT

Hello,

we are working on the publishing of some Adobe Livecycle PDF protected documents on a website we are working on.

We noticed an anomaly in Chrome Browser (Saphari too). The browser can't recognize PDF protected Document, so clicking to the download of the pdf document, it use "Chrome Pdf Viewer"

and shows a message to user 'Unable to open document'.

Is there any system to force the browser to open the protected pdf with Adobe reader?

The solution about asking the User to disable Chrome Pdf Viewer and enable Adobe Reader is Excluded.

Thanks a lot,

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Chrome Viewer can't open Protected PDF - Ask for a solution or a workaround