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Snap to Grid behavior not working?

forums_noreply@adobe.com — Tue, 16 Oct 2012 16:05:48 GMT

I recently upgraded from CS3 to CS6. To my eyes, Illustrator's Snap to Grid functionality is either broken—or I'm not understanding a (new?) option.

Use case: I set-up a grid with 1/8" spacing. I paste a 1/2" x 1/2" object from another file, or just copy and paste an existing one in the same file. I want it to sit, say, 2" from the top, and 4" from the left edge. In CS3, I could just use the arrow keys on the keyboard to move the object around, and its edges would precisely snap, as expected, to the grid, with no muss or fuss. If it was an uneven size, the edges would snap, making it easy to at least align the left and top edges (for example) where I want the object to sit.

In CS6, this really just plain doesn't work—either with arrow keys, or moving the object with the mouse. The objects are always—ALWAYS—some fraction "off" in one direction or another. And yes, I know it sounds like the Snap to Grid is off, but it's not. The object moves by increments of the grid (1/8" in my example), but the object is not grid-aligned, and cannot be made to be. I can arrow-key the object all over the workspace and it won't snap properly. The only way I can find to accurately position the object is open the Transform dialog, and enter the measurements by hand.

Quite honestly, that's a pain in the butt, and it's made literally everything I do in Illustrator take roughly twice as long. This is improvement?

I am hoping I "just don't get it." That there's an option mis-set somewhere in here. Maybe it's related to moving from Windows on CS3 to Mac on CS6, who knows. What I do know is I'm starting to hate Illustrator every time I have to fire it up these days.

Anyone else see this? Anyone have any idea how to fix it? File a bug report?

ADDED: In playing with this just after my original posting, it appears that the described issues occur only with groups of objects. For example, a 1/2" x 1/2" icon composed of a square for its outer dimensions, with some other stuff layed on top, then grouped, and moved as a whole. (Although whether it's grouped doesn't actually seem to matter—an ungrouped, multi-select of the same sort behaves the same way.)

Help Manager never successfully integrates content

forums_noreply@adobe.com — Mon, 10 Dec 2012 22:20:33 GMT

I have Creative Cloud on Mac 10.8 (Mountain Lion). No matter what I do, every time I try to add more offline content or update existing content, I see the dialog that reads, "Please wait while the downloaded files are extracted. Extracting large files may take several minutes," and there it sits.

I can see from the Activity Monitor that Adobe Help Manager is still alive and supposedly doing something, but I can leave it be for hours at a time, and the dialog never goes away. I can terminate that dialog, or force quit, or reboot, or whatever else, and it doesn't appear to work. I also see a couple of items in the help list that show "Pending Integration" seemingly endlessly.

Any idea what gives?

I also see items in the list that are duplicated, and things in the list with no date, status or size—how do I clean them up?

Honestly, the way the Help Manager functions leaves a lot to be desired in general. You can access the PDF content from there, but nothing else?

AAM won't run, and won't install

forums_noreply@adobe.com — Tue, 12 Feb 2013 02:07:56 GMT

Today, I decided to apply pending updates. Creative Cloud customer on OS X 10.8.2.

I ran Adobe Application Manager (AAM). I see this (that it's missing or damaged):

Fine. I click "Get" then am redirected. I download ApplicationManager6.2_all.dmg. I mount it. I navigate to the installer. I run it. I get this (that the installer failed to initialize):

Fabulous. I download Adobe Support Advisor. I run it. It thinks everything is fine.

I have restarted and tried again. I have Googled in general, and have searched this forum until blue in the face. I sat with Adobe Live Support for 30 minutes while I was handed around only to be disconnected. And here I sit.

Great functionality, Adobe. Even better support, too.

Anyone have a clue how to fix this since Adobe can't be bothered with it?