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Robohelp 10 crashing when generating a CHM

forums_noreply@adobe.com — Fri, 18 Jul 2014 18:07:57 GMT

I am running Robohelp 10.0.1.292 on a Windows 7 64-bit with 4GB of RAM. I have a Robohelp project with 1,969 topics from which I've successfully built three WebHelp outputs, but when I generate a CHM file using the same conditional tags as one of the WebHelp outputs, Robohelp consistently crashes on the same topic and produces two crash events in my Windows Event log:

Event #1

RoboHTML.exe

10.0.1.292

51493787

mfc100u.dll

10.0.40219.325

4df2e0e6

c0000005

0005cb9b

f64

01cfa2a229b521c5

C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe

C:\Windows\system32\mfc100u.dll

e6b660f9-0e95-11e4-b500-001d0935163c

Event #2

RoboHTML.exe

10.0.1.292

51493787

ntdll.dll

6.1.7601.18247

521ea8e7

c0150010

0008482b

f64

01cfa2a229b521c5

C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RoboHTML.exe

C:\Windows\SysWOW64\ntdll.dll

ea2dc420-0e95-11e4-b500-001d0935163c

I rebooted my PC and restarted Robohelp, then applied a conditional tag to exclude the topic from the build and was able to successfully generate the CHM file. I turned off the conditional and have tried the following strategies which all result in the same two sequential Robohelp crashes:

Delete the CPD file
Delete topic from project and recreate it
Delete all the links to and from this topic
Remove topic from the TOC
Turn off conditional expressions
Delete the browse sequence
Delete the index
Change the path of the CHM file to one that is outside of the project
Shorten the output path of the CHM file to not have any spaces

Any insight would be greatly appreciated!

Thanks,

Alan

Request: Hide generated color definitions

forums_noreply@adobe.com — Tue, 08 Jul 2014 17:05:31 GMT

I'm updating FrameMaker templates to reflect changes to my company's color palette as part of a rebranding initiative. My documents are full of overlapping conditions which means that each document's color definitions window is cluttered with dozens of "fm_gen_nnn" color definitions. It's not possible to permanently eliminate these junk color definitions because if you save as MIF, strip them out, and then reopen the file, there they are again because of the conditional text.

Request: please *hide* all these "fm_gen_nnn" color definitions in the color definitions window. They are of no use to anyone, and they make it hard to use the window.

Images for multi-color bullets in FM9?

forums_noreply@adobe.com — Tue, 15 Jun 2010 18:56:09 GMT

My team's FrameMaker template set currently has several Paragraph styles with custom bullets defined with autonumber formats that use characters from Wingdings, Webdings, and other symbol fonts. We'd like to use images for the bullet characters instead, giving us bullets with multiple colors, shading, and depth, like the images we use for bullets in our online help.

Does anyone know of a way to set up an image as a bullet in FrameMaker without having to manually create an inline anchored frame with an image each time we want a paragraph with one of these bullets?

We're using TCS 2.0 with FrameMaker 9.0 p250 on Windows XP SP3.

Thanks,

Alan

Looking for best practices for web delivery of Captivate tutorials

forums_noreply@adobe.com — Wed, 18 Nov 2009 18:49:16 GMT

I have a set of ~50 Adobe Captivate projects that are a mix of UI tour, business process overviews, and how-tos for configuring those processes. These "tutorials" as we call them, vary in length, ~1-3 minutes for the UI tours and overviews, and 4-10 minutes for the how-tos. We use narration, which we recorded in Audacity on Windows and imported as MP3s into Captivate. We are not using menus or interactivity, and are not integrated with an LMS.

The goal is to deliver these tutorials in-context in the UI of our web-based enterprise application. Our customers typically have several thousand users and when they kick of a new cycle of a business process, have hundreds of simultaneous users logged in, many of whom may view our tutorials when they first log in. This means optimal network performance is critical.

We initially output the Captivate projects to SWF format and used the standard HTML page as a means for a simple, progressive download. Users said it took too long to download before the tutorials could start playing. We tried converting the SWFs to FLV and delivered them via a streaming server. Even after optimizing the data rate and codec's compression settings, users reported that the volume of data being streamed to simultaneous users is too great and is adversely affecting their networks.As an example of the file sizes I'm talking, we have a five about are 6 MB for a SWF and 8.7 MB for an FLV.

Can anyone suggest strategies for optimizing delivery of the SWF files, the FLVs, or another format all together? I would like to stay with Captivate because of our investment in training and the fact it is included with our licenses for the Technical Communications 2 Suite. We are using Captivate 4.0.1 build 1658 on Windows XP, and Sorenson Squeeze 6 for compressing the FLVs with the On2 VP6 codec.

Any suggestions would be greatly appreciated.

Thanks,
Alan