https://forums.adobe.com/ All Content in Adobe Community en Thu, 16 Jan 2014 19:07:21 GMT Jive Engage 7.0.0.1 (http://jivesoftware.com/products/) 2014-01-16T19:07:21Z en https://forums.adobe.com/thread/1381554 <!-- [DocumentBodyStart:87b6739f-4f8a-478d-81ce-7718c8e9ba81] --><div class="jive-rendered-content"><p>Does Adobe think customer service is a joke?&nbsp;&nbsp; Why is a 2-hour wait time acceptable?&nbsp; Someone contact me at <a class="jive-link-email-small" href="mailto:b2bn@hotmail.com">b2bn@hotmail.com</a> regarding a refund for an Adobe product I recently purchased.&nbsp; If not I'll just have to dispute the charge with my credit card company.&nbsp; Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund.&nbsp; </p><p style="min-height: 8pt; padding: 0px;">&nbsp;</p><p>Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service.&nbsp; That will tell you all you need to know.</p></div><!-- [DocumentBodyEnd:87b6739f-4f8a-478d-81ce-7718c8e9ba81] --><img src='/beacon?t=1415918039726' /> refund customer_service chat_with_agent Thu, 16 Jan 2014 19:07:21 GMT forums_noreply@adobe.com https://forums.adobe.com/thread/1381554 2014-01-16T19:07:21Z 1 month 3 weeks ago 4 0