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question about using the Shared Review

forums_noreply@adobe.com — Mon, 11 Apr 2011 20:17:14 GMT

I watched a couple of the Captivate tutorials and one of them mentioned this great, new tool in Captivate 5 where anyone can add comments. I followed the "evangelist's" instrucations. Click File then Collaborate. Select Send for Shared Review. When I get to the part where I am supposed to enter a folder name, I cannot get past this screen. It wants me to enter an email address whether I select Send Email or not. Problem is, I enter the email address and all I get

Does anyone know if Robohelp 9 fixes the auto sizing popup problem that happened in RH8?

forums_noreply@adobe.com — Wed, 19 Jan 2011 21:59:55 GMT

Some of my popups in my generated webhelp file are getting chopped off at the bottom. I have done all the steps that I found in this forum and on Peter G's site to fix my popups (except for adding an extra line to all of them). Any chance that upgrading from RH8 to RH9 is going to fix my popups without my having to add that extra line?

Bullets/styles in Robohelp 8

forums_noreply@adobe.com — Mon, 09 Mar 2009 21:39:17 GMT

We just upgraded to Robohelp 8. We use a style sheet that we created. Some of the styles have bullets or numbering a,b,c, and so on. Now that we are on Robohelp 8, it is replacing these bullets and letters with regular numbers. So a topic that previously was 1,2,3,a,b,c,4 is now 1,2,3,4,5,6,4

We found that we can go into every topic that is numbered with these bullets or letters and select the option Bullet Positioned within Paragraph in Bullets and Numbering. This fixes the problem but we'll have to go thru every single topic we have to find them. We have over 14,000 topics in one of our help files so this is not an option.

There's more....when looking at the topic in Design mode, the bullets appear as we styled them. You can only find these problems in the view mode where you've click on the eyeglasses to view or the build output.

Can someone help me here? I'm ready to go back to Robohelp 6. This sucks.

RoboHelp 8 and Oracle help

forums_noreply@adobe.com — Mon, 04 Oct 2010 16:17:52 GMT

We started building Oracle help in Robohelp about 2 years ago. The developers originally wanted us to go with Sun but after researching, I got them to allow us to go with Oracle instead. Personally, I really dislike the way it looks. Our styles don't translate well and the formatting is all off, etc.

So my question, have there been any changes in the Oracle help or translation from Robohelp in the last 2 years?

Oracle Help in RH8, not working as it did before

forums_noreply@adobe.com — Wed, 01 Apr 2009 15:37:44 GMT

We're building Oracle Help in Robohelp & recently upgraded to RH8. When I delivered the files to our dev team, the files won't work. This is what our dev person wrote to me:

When I try to load the Oracle Help I get the following error message:

oracle.help.library.helpset.HelpSetParseException: Unknown error when parsing hs file: No toplevel tag in helpset file

I looked at the helpset file and didn’t see anything different except the first line was changed

from: <?xml version='1.0' ?>

to: <?xml version='1.0' encoding='UTF-8' ?>

I have no idea what this means or what I'm supposed to do. Obviously something changed in RH8 that affects the build but I have no idea what our dev team is supposed to do to make it work. Any suggestions?

Thanks! Cindy

Bullets/styles in Robohelp 8

forums_noreply@adobe.com — Wed, 11 Mar 2009 14:36:31 GMT

Indexing in RH8

forums_noreply@adobe.com — Tue, 03 Mar 2009 20:43:45 GMT

We just installed RoboHelp 8. I'm trying to index and my topic list no longer shows the topics that are indexed with a blue marker. The ? icon next to the topic title used to be blue if it had already been indexed. Does anyone know if they did away with that feature? I hope I just don't have something selected properly. PLEASE say it ain't so.

Javahelp/Oracle Help

forums_noreply@adobe.com — Tue, 06 Jan 2009 23:18:02 GMT

We're using Robohelp to create Javahelp & Oracle help. We name our popups in this fashion: ap_address_popup. When building, oracle & javahelp duplicate these topics in the build folder & add the text popup_topic to the file name. So in the final folder, I have a file name ap_address_popup and ap_address_popup_popup_topic. Duplicating all these file names is making my output folders ridiculously large. Can anyone tell me how to stop this?

I tried removing the word popup. Also, all my popups are currently defined as auto-sizing. I tried changing that. What is making it do this?

Creating JavaHelp

forums_noreply@adobe.com — Mon, 04 Aug 2008 20:26:48 GMT

I've read everywhere that I can create Javahelp with Robohelp but haven't found out exactly how. The info I've read says that most of the work is done by the developer, not the writer. So my question is first: which type of help do I compile? HTML help or Webhelp? Second, how does the developer know what to do?

Sorry if this is too broad of a question, I just need some guidance. Thank you!

Converting Doc 2 Help to Robohelp

forums_noreply@adobe.com — Tue, 22 Jul 2008 14:58:52 GMT

We need to convert a doc 2 help project to Robohelp 6. The Doc 2 help project has context sensitive numbering in place. Will this import into Robohelp or will I lose the numbers? Thanks!

Flickering/Refresh rates RoboHTML 6.0

forums_noreply@adobe.com — Tue, 25 Mar 2008 18:30:52 GMT

We just recently upgraded to RoboHTML 6.0. Now the Topics Pane on the left-hand side of the screen refreshes constantly. This constant flickering is enough to drive you batty. I looked at refresh rates in the online help & the only thing I could find had to do with Robosource Control which we do not have loaded.

One interesting thing that I just discovered is that the project that is flickering is a very big project divided into 30 folders & hundreds of topics in each folder. I just opened a much smaller project & it doesn't flicker at all. Makes me wonder if it doesn't have something to do with the size of the project.

Can anyone please tell me how to fix this? I sometimes spend all day inside that huge project & that flickering is awful!

Thanks!

Internet Explorer 7.0 and Firefox

forums_noreply@adobe.com — Fri, 06 Jul 2007 21:56:13 GMT

We're building webhelp files with RoboHTML 5. These files only seem to work on Internet Explorer. The links do not work right in Firefox. Anyone else having this problem and know how to fix?

Also, did I read somewhere that Robohelp is not compatible with IE 7.0 or did I imagine that?

Looking for more info

forums_noreply@adobe.com — Tue, 08 May 2007 21:48:52 GMT

I want to learn more about Robosource Control before using it. Are there any books I can buy?

deleting empty folders

forums_noreply@adobe.com — Mon, 29 Jan 2007 19:58:14 GMT

I am trying to delete an empty folder from Robohelp. I've had this problem before & resolved it following some advice from this forum. The problem this time seems to be a file called ehlpdhtm.js (found in the Baggage folder). The instructions I got before said to remove all references to this file. The problem is: this file is in the code for every single topic I have. So I don't know what to do to fix it. I have 13,000 topics in my help file so there's no way I can remove it from all of them. Any suggestions?
thanks!
C

Robohelp v6 vs. Robohelp v5

forums_noreply@adobe.com — Mon, 29 Jan 2007 20:56:53 GMT

Can anyone tell me what differences there are between version 5 & version 6 of Robohelp? I was thinking of changing to Flare but don't really want the hassle if Robohelp 6 is worth it? Any thoughts?