3D options greyed out and open gl not available even though system info shows it available

forums_noreply@adobe.com — Wed, 05 Mar 2014 23:34:36 GMT

I have searched these forums for the answer to why 3d is not available to me but in all the other threads, as soon as people post their system info which shows it should be available to them, people stop responding. I hope this will be different.

Here is my system info. Can anyone tell me why 3d is not available and the performance preferences tell me open gl is not enabled?

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2672 MHz

Built-in memory: 12278 MB

Free memory: 6421 MB

Memory available to Photoshop: 10935 MB

Memory used by Photoshop: 59 %

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGPUs=2

gpu[0].OGLVersion="3.0"

gpu[0].MemoryMB=1024

gpu[0].RectTextureSize=8192

gpu[0].Renderer="ATI Radeon HD 4800 Series"

gpu[0].RendererID=37986

gpu[0].Vendor="ATI Technologies Inc."

gpu[0].VendorID=4098

gpu[0].HasNPOTSupport=1

gpu[0].DriverVersion="8.970.100.1100"

gpu[0].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

gpu[0].DriverDate="20130429000000.000000-000"

gpu[0].CompileProgramGLSL=1

gpu[0].TestFrameBuffer=1

gpu[0].OCLPresent=0

gpu[0].CUDASupported=0

gpu[0].OCLBandwidth=0

gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"

gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

gpu[1].OGLVersion="3.0"

gpu[1].MemoryMB=1024

gpu[1].RectTextureSize=8192

gpu[1].Renderer="ATI Radeon HD 4800 Series"

gpu[1].RendererID=37986

gpu[1].Vendor="ATI Technologies Inc."

gpu[1].VendorID=4098

gpu[1].HasNPOTSupport=1

gpu[1].DriverVersion="8.970.100.1100"

gpu[1].Driver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dl l"

gpu[1].DriverDate="20130429000000.000000-000"

gpu[1].CompileProgramGLSL=1

gpu[1].TestFrameBuffer=1

gpu[1].OCLPresent=0

gpu[1].CUDASupported=0

gpu[1].OCLBandwidth=0

gpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="3.30"

gpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[214748 3647]

gpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

gpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

gpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

gpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

gpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

gpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

License Type: Subscription

Serial number: ***********************

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

Temporary file path: C:\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 1.36T, 662.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:

ACE.dll ACE 2013/10/29-11:47:16 79.548223 79.548223

adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850

AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0

AdobeOwl.dll Adobe Owl 2013/10/25-12:15:59 5.0.24 79.547804

AdobePDFL.dll PDFL 2013/10/29-11:47:16 79.508720 79.508720

AdobePIP.dll Adobe Product Improvement Program 7.0.0.1786

AdobeXMP.dll Adobe XMP Core 2013/10/29-11:47:16 79.154911 79.154911

AdobeXMPFiles.dll Adobe XMP Files 2013/10/29-11:47:16 79.154911 79.154911

AdobeXMPScript.dll Adobe XMP Script 2013/10/29-11:47:16 79.154911 79.154911

adobe_caps.dll Adobe CAPS 7,0,0,21

AGM.dll AGM 2013/10/29-11:47:16 79.548223 79.548223

ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31

aif_core.dll AIF 5.0 79.534508

aif_ocl.dll AIF 5.0 79.534508

aif_ogl.dll AIF 5.0 79.534508

amtlib.dll AMTLib (64 Bit) 7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50) 1.000000

ARE.dll ARE 2013/10/29-11:47:16 79.548223 79.548223

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2013/10/29-11:47:16 79.548223 79.548223

BIBUtils.dll BIBUtils 2013/10/29-11:47:16 79.548223 79.548223

boost_date_time.dll DVA Product 7.0.0

boost_signals.dll DVA Product 7.0.0

boost_system.dll DVA Product 7.0.0

boost_threads.dll DVA Product 7.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.1.6.30929 2.1.6.30929

CITThreading.dll Adobe CITThreading 2.1.6.30929 2.1.6.30929

CoolType.dll CoolType 2013/10/29-11:47:16 79.548223 79.548223

dvaaudiodevice.dll DVA Product 7.0.0

dvacore.dll DVA Product 7.0.0

dvamarshal.dll DVA Product 7.0.0

dvamediatypes.dll DVA Product 7.0.0

dvaplayer.dll DVA Product 7.0.0

dvatransport.dll DVA Product 7.0.0

dvaunittesting.dll DVA Product 7.0.0

dynamiclink.dll DVA Product 7.0.0

ExtendScript.dll ExtendScript 2013/10/30-13:12:12 79.546835 79.546835

FileInfo.dll Adobe XMP FileInfo 2013/10/25-03:51:33 79.154511 79.154511

filter_graph.dll AIF 5.0 79.534508

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

imslib.dll IMSLib DLL 7.0.0.145

JP2KLib.dll JP2KLib 2013/10/29-11:47:16 79.248139 79.248139

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OMP Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 2.1.2.1785

mediacoreif.dll DVA Product 7.0.0

MPS.dll MPS 2013/10/29-11:47:16 79.535029 79.535029

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

PatchMatch.dll PatchMatch 2013/10/29-11:47:16 79.542390 79.542390

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC CC

Plugin.dll Adobe Photoshop CC CC

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.2.0.36

PSArt.dll Adobe Photoshop CC CC

PSViews.dll Adobe Photoshop CC CC

SCCore.dll ScCore 2013/10/30-13:12:12 79.546835 79.546835

ScriptUIFlex.dll ScriptUIFlex 2013/10/30-13:12:12 79.546835 79.546835

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003

updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102

WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.2.1 (14.2.1 x001)

Accented Edges 14.2.1

Adaptive Wide Angle 14.2.1

Angled Strokes 14.2.1

Average 14.2.1 (14.2.1 x001)

Bas Relief 14.2.1

BMP 14.2.1

Camera Raw 8.3

Camera Raw Filter 8.3

Chalk & Charcoal 14.2.1

Charcoal 14.2.1

Chrome 14.2.1

Cineon 14.2.1 (14.2.1 x001)

Clouds 14.2.1 (14.2.1 x001)

Collada 14.2.1 (14.2.1 x001)

Color Halftone 14.2.1

Colored Pencil 14.2.1

CompuServe GIF 14.2.1

Conté Crayon 14.2.1

Craquelure 14.2.1

Crop and Straighten Photos 14.2.1 (14.2.1 x001)

Crop and Straighten Photos Filter 14.2.1

Crosshatch 14.2.1

Crystallize 14.2.1

Cutout 14.2.1

Dark Strokes 14.2.1

De-Interlace 14.2.1

Dicom 14.2.1

Difference Clouds 14.2.1 (14.2.1 x001)

Diffuse Glow 14.2.1

Displace 14.2.1

Dry Brush 14.2.1

Eazel Acquire 14.2.1 (14.2.1 x001)

Embed Watermark 4.0

Entropy 14.2.1 (14.2.1 x001)

Extrude 14.2.1

FastCore Routines 14.2.1 (14.2.1 x001)

Fibers 14.2.1

Film Grain 14.2.1

Filter Gallery 14.2.1

Flash 3D 14.2.1 (14.2.1 x001)

Fresco 14.2.1

Glass 14.2.1

Glowing Edges 14.2.1

Google Earth 4 14.2.1 (14.2.1 x001)

Grain 14.2.1

Graphic Pen 14.2.1

Halftone Pattern 14.2.1

HDRMergeUI 14.2.1

IFF Format 14.2.1

Ink Outlines 14.2.1

JPEG 2000 14.2.1

Kurtosis 14.2.1 (14.2.1 x001)

Lens Blur 14.2.1

Lens Correction 14.2.1

Lens Flare 14.2.1

Liquify 14.2.1

Matlab Operation 14.2.1 (14.2.1 x001)

Maximum 14.2.1 (14.2.1 x001)

Mean 14.2.1 (14.2.1 x001)

Measurement Core 14.2.1 (14.2.1 x001)

Median 14.2.1 (14.2.1 x001)

Mezzotint 14.2.1

Minimum 14.2.1 (14.2.1 x001)

MMXCore Routines 14.2.1 (14.2.1 x001)

Mosaic Tiles 14.2.1

Multiprocessor Support 14.2.1 (14.2.1 x001)

Neon Glow 14.2.1

Note Paper 14.2.1

NTSC Colors 14.2.1 (14.2.1 x001)

Ocean Ripple 14.2.1

Oil Paint 14.2.1

OpenEXR 14.2.1

Paint Daubs 14.2.1

Palette Knife 14.2.1

Patchwork 14.2.1

Paths to Illustrator 14.2.1

PCX 14.2.1 (14.2.1 x001)

Photocopy 14.2.1

Photoshop 3D Engine 14.2.1 (14.2.1 x001)

Photoshop Touch 14.0

Picture Package Filter 14.2.1 (14.2.1 x001)

Pinch 14.2.1

Pixar 14.2.1 (14.2.1 x001)

Plaster 14.2.1

Plastic Wrap 14.2.1

PNG 14.2.1

Pointillize 14.2.1

Polar Coordinates 14.2.1

Portable Bit Map 14.2.1 (14.2.1 x001)

Poster Edges 14.2.1

Radial Blur 14.2.1

Radiance 14.2.1 (14.2.1 x001)

Range 14.2.1 (14.2.1 x001)

Read Watermark 4.0

Reticulation 14.2.1

Ripple 14.2.1

Rough Pastels 14.2.1

Save for Web 14.2.1

ScriptingSupport 14.2.1

Shake Reduction 14.2.1

Shear 14.2.1

Skewness 14.2.1 (14.2.1 x001)

Smart Blur 14.2.1

Smudge Stick 14.2.1

Solarize 14.2.1 (14.2.1 x001)

Spatter 14.2.1

Spherize 14.2.1

Sponge 14.2.1

Sprayed Strokes 14.2.1

Stained Glass 14.2.1

Stamp 14.2.1

Standard Deviation 14.2.1 (14.2.1 x001)

STL 14.2.1 (14.2.1 x001)

Sumi-e 14.2.1

Summation 14.2.1 (14.2.1 x001)

Targa 14.2.1

Texturizer 14.2.1

Tiles 14.2.1

Torn Edges 14.2.1

Twirl 14.2.1

Underpainting 14.2.1

Vanishing Point 14.2.1

Variance 14.2.1 (14.2.1 x001)

Variations 14.2.1 (14.2.1 x001)

Water Paper 14.2.1

Watercolor 14.2.1

Wave 14.2.1

Wavefront|OBJ 14.2.1 (14.2.1 x001)

WIA Support 14.2.1 (14.2.1 x001)

Wind 14.2.1

Wireless Bitmap 14.2.1 (14.2.1 x001)

ZigZag 14.2.1

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Adobe Exchange

Kuler

Installed TWAIN devices: NONE

Adobe Community : All Content - All Communities

3D options greyed out and open gl not available even though system info shows it available

Exchange and Kuler extensions unable to connect in fresh install of CC products