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Measure the number of times the chm was downloaded?

forums_noreply@adobe.com — Tue, 03 Jun 2014 22:59:30 GMT

I'm almost certain I know the answer to this, but need to confirm once and for all. We're on RH 9 and we're planning on generating HTML Help (and create a link in CQ5 to the chm). Is there any way possible that we could measure the number of times the chm was accessed/downloaded? Or is all this just available in RoboServer?

Publishing RH9 to XML Output?

forums_noreply@adobe.com — Fri, 13 Jun 2014 21:48:45 GMT

Can the XML Output get published to CQ5? We're trying to house our online help files on CQ5 and we'd like to use WebHelp but we're hitting some roadblocks with the HTML files. I think CQ5 supports XML and I haven't found any posts anywhere explaining how to publish this type of RH output. When I generate XML Help, the output is a bunch of code. How does this type of output work? Do I hand over files to our developer like with WebHelp or is their coding that needs to be done on our part? I haven't found much info on XML. Any help on this would be greatly appreciated.

Question about behavior I'm getting when viewing WebHelp on CQ5...

forums_noreply@adobe.com — Thu, 12 Jun 2014 21:18:13 GMT

First off, this is a continuation from a thread that was previously started on the CHM message board: Re: Measure the number of times the chm was downloaded? that has now developed into a WebHelp issue.

I've read that housing WebHelp on CQ5 is most likely not do-able, however, not impossible. I've successfully uploaded WebHelp onto CQ5 and the help opens up beautifully to the start page, HOWEVER, when clicking on every other topic, we get this on our pages:

All the files and folders are present in the DAM (Digital Assets Manager in CQ5). Is it the way CQ5 reads the help the reason we're getting this error? Can anyone think of a workaround/solution to this?

Can't edit topics offline

forums_noreply@adobe.com — Tue, 27 May 2014 19:34:07 GMT

I Work From Home (WFH) a couple times a week and am working in RH with one other writer and we are tracking our changes in SC. Since the network is really slow, I thought I could work on the topics offline and then check them in when I go into the office, however, whenever i make a change to a topic, I get an error box like this:

I can't make any changes to any topics or snippets, and I've checked my rights as a SC user -- I have all rights. I've also tried checking out files but no can do. I thought I was able to do this offline when WFH. Is there another setting I'm missing? I've looked in the Help and there's not much about working with topics offline, so I'm really not sure what my restrictions are.

Can't open Topic List pod in RH9

forums_noreply@adobe.com — Thu, 24 Apr 2014 17:52:23 GMT

The title of this post is self-explanatory. The pod just simply will not open. All my filters are checked in the Project Manager pod - don't know if that makes a difference in this case though. Something I'm doing wrong, or not doing?

Behavior for updating locally-installed AirHelp

forums_noreply@adobe.com — Wed, 16 Apr 2014 22:48:10 GMT

I'm generating my help file using RH 9 Air Help (locally-installed) and trying to wrap my head around the behavior of when there's an updated version of help. When the user initially downloads the help to their desktop and when the help is opened each time thereafter, does RoboHelp point to the server (location of help files) each time the user opens the help from their desktop, or are the help files downloaded to the user's desktop? (The latter doesn't seem right if I can auto-update the help contents for locally-installed help.) And if there's an update to the help file, the user is notified of the update, correct? I've worked with RoboHelp (mainly WebHelp) for several years and love the look/feel of AirHelp and its capabilities. I'm just stumped on this one area--one which I need to be ready to answer when I speak with our developers tomorrow. Please help!

Anchored button in the help pages?

forums_noreply@adobe.com — Mon, 11 Nov 2013 22:46:09 GMT

I'd like to add an achored button to appear at the top of the page on the right on select pages. Can I do this with Adobe Air?

Can users print multiple topics at once or print a book from the TOC?

forums_noreply@adobe.com — Thu, 08 Nov 2012 22:48:47 GMT

The only way I have found that this could be done was to generate printed documentation, PDF it, add it as a baggage file to RH and link that PDF file. Users can click on the PDF file and print the entire thing. What I am looking to do is allow users to either print an entire book from the TOC or be able to print multiple topics at once. I'm using RoboHelp 9.

Thanks!