Adobe Community : All Content - All Communities

Using RoboHelp to Create Microsoft Help Viewer 1.0

forums_noreply@adobe.com — Sun, 13 Mar 2011 06:10:32 GMT

I use RoboHelp 8 and have been asked to create a Help system in Microsoft Help Viewer 1.0 output. Is this possible using RoboHelp?

The product is being developed in Visual Studio and they do not want the Help system to be in CHM format.

Thank you.

Merged CHMs in RH9 not appearing as merged

forums_noreply@adobe.com — Mon, 25 Jun 2012 12:26:23 GMT

I upgraded RoboHelp 8 projects to RoboHelp 9. I have 6 different projects that I compile as CHMs and they are all merged to appear as one CHM to the end user. In the RoboHelp 8 generated CHMs, when I would click on one of the child projects, it would appear as part of the merged help. In RoboHelp 9 generated CHMs, when I click on one of the child projects (any one of the child projects), it opens up the child CHM in a separate pop-up.

All of the names of the 6 CHMs are one word (no spaces and no underscores).

Does anyone have any suggestions? Thanks.

Master page not appearing in Project Set-up or in New Topic

forums_noreply@adobe.com — Wed, 27 Jan 2010 05:51:57 GMT

I am using RoboHelp 8.0.2 and working on a local drive.

My project and the template was imported from RoboHelp 6.

The master page is not appearing the Project Set-Up even though it's in use in the project:

It also does not appear when I create a New Topic, so for each new topic I then have to go to the directory and select it. (It appears in the project's directory.)

It's used by every topic in my project and if I try to create a new Master Page with the same name, I get a message that this Master Page already exists.

Any ideas?

Thanks,

Debbie

Vault and RoboHelp 8

forums_noreply@adobe.com — Thu, 21 Jan 2010 07:55:12 GMT

I'm trying to use Vault source control and RoboHelp 8.

I have two problems:

1. I can't find the "Version Control" option in the "File" menu mentioned in the RoboHelp Help.

2. I use the Source Control toolbar instead, but when I select the "Connect to Version Control" icon, RoboHelp crashes.

I created a new RoboHelp project and tried connecting it to Vault, but RoboHelp is still crashing.

My project is on a local directory.

Thanks,

Debbie

RoboHelp 8 numbers not appearing as in WYSIWYG

forums_noreply@adobe.com — Mon, 04 Jan 2010 07:04:03 GMT

Since updating to RoboHelp 8.02, the fonts of the numbers in numbered steps are not appearing correctly in the generated CHM.

I am attaching 2 images - 1 is of how the numbering appears in the WYSIWYG and 1 of how it appears in the generated CHM.

The font and size change.

I've looked at various sites explaining how to use numbering, but couldn't see what to update to change the font and size of the numbers.

Thank you,

Debbie

WYSIWYG:

Generated CHM:

RH8 Can't open topics

forums_noreply@adobe.com — Thu, 06 Aug 2009 09:23:42 GMT

I cannot open my topics when I do any of the following:

double-click on a topic
click the pencil icon
righ-click and select "Edit Topic"

The only way I have found to open my topics is to right-click from the topic in the Topic List and select: Edit with > Design View

I am working with RH8 on a local drive.

The same problem happens with all projects on this computer.

On another computer, it works fine.

Thanks in advance,

Debbie

RoboHelp not detecting installed Framemaker

forums_noreply@adobe.com — Thu, 05 Nov 2009 12:15:54 GMT

I have a RoboHelp 8 project and want to import a file from Framemaker 6.0p405.

I even opened the Framemaker book and from Framemaker launched RoboHelp. I am still getting the message:

"This operation cannot be completed without FrameMaker. Please install FrameMaker and try again."

In the RoboHelp help, it says:

"FrameMaker book files created in a version earlier than FrameMaker 6 (BK) can only be imported into RoboHelp; they cannot be linked."

So, I'm assuming that I should be able to import a Framemaker 6 file into RoboHelp 8.

Best regards,

Debbie

P.S. I saw an earlier thread about this (http://forums.adobe.com/thread/458788?tstart=0), but I wasn't able to fix that problem with that thread.

Assign custom TOC icons

forums_noreply@adobe.com — Wed, 14 Oct 2009 09:45:55 GMT

I am working with RoboHelp 8. In RoboHelp 6, I was able to assign an icon to a book or page in the TOC. I'm trying to do it in RoboHelp 8 (according to the steps below from RH's help), but I don't have the "Image" field (step 2) to select an image.

I will try and attach a screen capture so you can see what I'm referring to, but last time I tried, the image didn't get through to the forum.

Thanks,

Debbie

Assign custom TOC icons (HTML Help)

In the Table Of Contents pod, right-click a book or page. Select Properties.
Click the Advanced tab.
Under Image, Auto indicates that the book or page uses the standard icon.
From the pop-up menu, select an icon.
You can assign other icons to books and pages after you add the bitmap file (BMP) to your project.
(Optional) Select Mark As New to display the standard icon with a red star. The star indicates to users that the TOC item contains new information.
Click OK.

Version-control projects may have more options.

Note: The Table Of Contents pod displays all books and pages with the standard icons regardless of the selection you make at the Advanced tab. After you generate the project, you can view icons in the Contents pane.

WebHelp - indexed by Google?

forums_noreply@adobe.com — Sun, 04 Oct 2009 09:02:28 GMT

Does anyone have a WebHelp that is indexed by Google?

If yes, did you do something special when generating the WebHelp it to make Google index it?

I am working with RoboHelp 8.

I know that there are many books/sites out there about SEO, but I wanted to see if there's a setting that I need to select that would get Google to index my WebHelps.

One of our WebHelps sits on the FTP, and I know that is a problem. However, someone else looked at the HTML generated by RoboHelp and said that because of the JavaScripts, Google will not index it.

Thanks,

Debbie

SEO-Compatbile WebHelp/Knowledge Base

forums_noreply@adobe.com — Thu, 01 Oct 2009 07:02:25 GMT

Hi,

We create our WebHelp using RoboHelp 8 and it is saved on our FTP.

However, we want to make sure the help is indexed by Google (right now, it is not) and would also like to provide more of a "knowledge base" feel to the site.

From what I have found on the web, it seem that RoboHelp Server does provide this capability.

Can anyone share their experience of migrating from RoboHelp 8 to RoboHelp Server 8?

What are the pitfalls, advantages, etc.?

Thanks,

Debbie

Adobe RoboHelp 8 has encountered a problem and needs to close.

forums_noreply@adobe.com — Thu, 18 Jun 2009 05:14:56 GMT

I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."

I am able to generate all other projects, just not this project.

This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.

I tried restarting the computer. I tried generating from another computer and that did not work either.

I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).

Is there anything else I can check or try?

Thanks,

Debbie

New CPD File - 100s of broken links

forums_noreply@adobe.com — Wed, 22 Apr 2009 06:16:39 GMT

I'm using RoboHelp 8 and my CPD file keeps getting bigger and bigger (~16,000KB). If I delete it and open the .xpj file, the CPD is smaller (~1,800KB), but 100s of links are broken.

I tried selecting the Options > General > Clear project cache (.cpd) before opening any project setting, but the same thing happens.

Any ideas?

Thanks,

Debbie

RoboHelp 8 - slow performance

forums_noreply@adobe.com — Sun, 29 Mar 2009 11:41:23 GMT

I am working with RoboHelp 8 and it is working very slowly.
It opens up slowly and sometimes one topic takes over 10 seconds to open up.

I upgraded the projects from RoboHelp 6.

Working in a local directory made no difference.

Any suggestions?

Thanks,
Debbie

RoboHelp 8 - All Files Unrecognized

forums_noreply@adobe.com — Tue, 17 Mar 2009 16:25:25 GMT

I upgraded a RoboHelp 6 project to RoboHelp 8. It worked okay for awhile (very slow and many style issues), but okay.
Now, any topic that I try and open, RoboHelp tries to open a new project and then I get the following messgae:

The file "xxxx.htm" is not a recognized Help Project file and cannot be opened.

This happens whether on the local directory or network.

I moved this project to local to try and improve the slow performance and then this happened.
Any suggestions?

I tried deleting the .cpd, but then the project opened with all broken links (1,000s of topics).

Invalid HTML Tag message

forums_noreply@adobe.com — Thu, 05 Jun 2008 08:26:53 GMT

I want to include a second CHM in my Help. I am using RoboHelp 6. I click the "New Merged Topic" icon and browse to another generated CHM.

When I generate and then preview the CHM, I receive the following message:
The file mk:@MSITStore:C:\[path of project]\master.chm::/master.hhc contains
an invalid HTML tag.

I have successfully merged CHMs in the past and have other projects with merged CHMs that are not causing me any troubles. I tried searching for this on the Internet, but the solutions I found did not help.

Any in put would be greatly appreciated.

Debbie Sarig

SWF file not appearing in generated CHM

forums_noreply@adobe.com — Wed, 02 Apr 2008 10:28:30 GMT

I am working with RoboHelp 6 and want to add a SWF file that was created in Camtasia.

I tried adding the SWF file, controller.SWF file, config.xml file and the associated HTML file to the baggage files.

I linked from a separate HTML topic to the HTML file that was created with the SWF file. When I generate the one topic, it looks fine. When I generate the whole project, the SWF file does not run.

I tried importing the SWF as well and that didn't work either.

If I link to the SWF file, it runs, but without the toolbar on the bottom (no stop button, no rewind/forward buttons, etc).

(I also have the files as an .exe file and I am able to link to that, but I don't like that the user has to Run the .exe file.)

Does anyone know what the problem could be?

Thank you,
Debbie

Glossary trouble

forums_noreply@adobe.com — Sun, 03 Feb 2008 07:10:41 GMT

In our generated WebHelp, an entry appears in the Glossary: "Enter new glossary term here". (It even appears in alphabetical order in the Glossary.) This entry does not appear in the CHM of the same project. We do not have an entry like that in the Glossary. I checked the entry before it and after it, and those words do not appear in those entries. I have also checked the .glo file and those words do not appear there. Any ideas why this is happening?

Thank you,
Debbie