Premiere Elements 9 crashes when I try to open a project

forums_noreply@adobe.com — Tue, 29 Jul 2014 09:35:56 GMT

Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.

I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.

Any ideas what I can do to fix this?

Thanks.

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Premiere Elements 9 crashes when I try to open a project