Adobe Community : All Content - All Communities

How to change photo size settings on cell phones and tablets

forums_noreply@adobe.com — Tue, 04 Nov 2014 21:48:30 GMT

I've worked in graphic design for many years, but I just encountered a new situation for me.

In the past, whenever I got photos from a digital camera or even a cell phone, the default pixel settings were more than sufficient to work with. For example, the default pixel settings on my digital camera are 4608x3456.

But in this situation, I'm getting photos from technicians who know nothing of computer graphics. I need to crop their photos to 640x480. But some of them are coming in smaller than that (one is 234x420).

I believe they are taking these photos with their cell phones or their tablets (but they could be using different brands).

So I've been asked to instruct them in how to take their photos so they come out big enough for us to crop to the appropriate size.

But I always thought that the defaults for all devices that take photos are pretty huge, like my own digital camera. I don't understand why any would come in so small, unless the techs tried to edit the photo themselves before sending it to us.

So is there a way to change the photo settings on smart phones and tablets? If so, is it pretty similar for different brands, or will I have to research and give instructions for every brand they have?

Or, do you agree that they might be trying to edit their photos themselves before sending them?

How to get roto brush back

forums_noreply@adobe.com — Mon, 25 Aug 2014 16:06:40 GMT

I'm very new to After Effects. I've been following a tutorial in using the Roto Brush to blur a TV screen in a video. After selecting the areas I wanted with the roto brush, I ran a gaussian blur effect.

The tutorial had me create a duplicate layer and delete the roto brush effect from that duplicate.

When I previewed what I had done, the effect wasn't blurred enough in parts, so I figured I had to go back and refine the roto brush selection.

So I used Edit>History to step back to before just before I created the duplicate layer, but after I created the roto brush selections.

Except now I don't see the areas I selected with the roto brush tool outlined as they were, even when I've selected the roto brush tool.

Am I missing something? Can I get my roto brush selections back, or do I have to do it all over again?

How to remove a gap between clips

forums_noreply@adobe.com — Tue, 19 Aug 2014 13:50:19 GMT

I have all my clips loaded into my timeline.

While reviewing the final project, I noticed the screen goes dark briefly between 2 clips near the beginning.

I zoomed in and it looks like when I originally loaded the second clip, it didn't snap-to the previous clip, leaving a blank space between them.

I thought I could ripple delete the blank gap, which I would prefer, because there are a lot of clips before and after the gap in the sequence and I don't want to have to manually move them all and risk creating new gaps. But ripple delete is always grayed out in the Edit menu.

So I thought maybe something has to be there to delete, so I created a color matte to put in there, but ripple delete is still grayed out.

I tried to Google an answer, but I only found methods for ripple deleting multiple gaps (that's where I got the idea of using a color matte), or deleting gaps in conversation from a video clip (as opposed to blank gaps in the timeline).

What am I doing wrong?

Can't find Image Generator in Photoshop CS6

forums_noreply@adobe.com — Fri, 11 Jul 2014 18:08:28 GMT

I'm working on exporting images from a website mockup, and I found a video on Lynda.com about using an Image Generator feature that's supposed to make this process easier. The video was for Photoshop CS6 which is what I have (version 13.1.2) and it said it's supposed to be under the File menu, but my version of Photoshop doesn't seem to have that option under the file menu, just the usual Save for Web option. There is something called Image Processor in the Scripts sub-menu, is that the same thing? Or am I missing something?

Minus front not working in pathfinder

forums_noreply@adobe.com — Wed, 14 May 2014 20:30:40 GMT

For some reason, this isn't working for me this time no matter what I try.

I autotraced an icon of a laptop on a circle. The circle and the laptop's screen were originally black with the laptop in white; I want to change the circle to a gold gradient with the gradient showing through the laptop screen.

So I've been trying to use Pathfinder's minus front to subtract the screen from the laptop, but all that seems to do is turn the screen white like the rest of the laptop-- no gold.

I've tried it both with and without a compound path on the laptop and on the whole icon, and nothing seems to work.

Anyone know what the problem might be?

Object shows a stroke, but tool, stroke, and swatches palettes show no stroke

forums_noreply@adobe.com — Tue, 24 Jun 2014 16:07:33 GMT

I've never seen anything like this before. The stroke width in the stroke palette is just blank. I've tried putting a zero in, as well as changing it to 1 and 20, then changing it back to zero, but no effect. I've also tried changing the position of the stroke to outside, and made it white so at lease it's not so bad. I've also turned off visibility to all other layers, so it's not connected with them.

I've also tried using the eyedropper tool on another object that definitely has no stroke, while this object was selected, but that had no effect either.

Any ideas on what the problem could be and how to fix it?

PDF document brought into Indesign is missing fonts

forums_noreply@adobe.com — Fri, 13 Jun 2014 15:34:15 GMT

I was given a PDF document to make changes to. I think it was originally created in Word, but they don't seem to have that document any more.

I tried opening it with Acrobat and re-saving it in Word format, but that seemed to run character recognition on it and that resulted in some weird, unexpected changes to some parts of the text throughout the document.

So I thought it might be safer and easier to bring the pages of the PDF into InDesign as graphics and just draw white boxes over the parts that need to change.

But 8 preflight errors show up, claiming there are missing fonts (Arial and Times New Roman). The original document was probably created on a PC and my Creative Suite is on a Mac.

So is it safe to ignore these errors? If not, is there a way to fix it without the original Word document?

How to remove page breaks in converted document

forums_noreply@adobe.com — Tue, 27 May 2014 13:18:56 GMT

This is probably more a Microsoft Word problem, but it started out as an InDesign document, so I thought it wouldn't hurt to post the question here in case someone else has encountered a similar problem.

I formatted an epub on Amazon for my job. Since I am more familiar with InDesign, I used it along with Amazon's script to turn it into an epub.

Since then, I've noticed the cover has inexplicably rotated 90 degrees on Amazon. I asked about it in Amazon's forums, and they said InDesign isn't really reliable for epubs.

So I'm trying to recreate everything in Word. The original Word document isn't up to date with all the editing and corrections I did, so I exported each InDesign chapter document into a PDF, then used Adobe Acrobat to save each PDF as a Word document.

Some of the resulting Word documents seem to be littered with multiple page breaks and/or section breaks. I'm able to delete most of them, but some of them fall right in the middle of a sentence and won't delete. I've selected the paragraph icon in the ribbon to turn on invisible characters, and I can't see a page or section break indicated in most of these breaks.

Anyone know what might be causing these and how to delete them?

Maybe I should just copy everything from my InDesign documents and paste them into Word instead?

Is there an easy way to transpose 2 colors in Illustrator CS6?

forums_noreply@adobe.com — Fri, 09 May 2014 14:56:08 GMT

I have a black and gold logo in Illustrator, and I want to change it so that everything that is now black will be gold and everything that is now gold will be black.

I tried select same fill, then used the eyedropper to change the gold to black, but then I realized if I do the same with the black, I will end up also selecting everything that I just changed.

I'm hoping there is some easy way around this I am not seeing. The only thing I can think of is maybe pasting the elements I've changed into a different layer and locking it.

But is there an easier way without having to move to a different layer?

Text wrap not working

forums_noreply@adobe.com — Fri, 04 Apr 2014 15:08:55 GMT

I'm using InDesign CS6. I'm trying to wrap text around a circular picture box with a 17 point stroke (stroke is aligned in the center). The text is 70 points and flush left; the circle is on the left with the text box on the right. But when I select both the cirlce and the text box, then turn on text wrap, nothing happens. The fields in the Text Wrap panel that allow you to change the space between the object and the text are all grayed out so I can't change them from 0. I've checked the text box properties and have confirmed that "Ignore text wrap" is not checked.

Any thoughts on what the problem could be?

I keep getting errors when I try to update Download Assistant; how do I fix it?

forums_noreply@adobe.com — Tue, 18 Mar 2014 17:21:04 GMT

I am a Creative Cloud subscriber to version CS6.

When I double click the Download Assistant, I get a message that says there's an update available. So when I click to download and install the update, I get an error that says it didn't work because it's misconfigured. How do I fix this?

Here is a screenshot of the first message:

Here is a screenshot of the second error message:

Has anyone had any billing issues after Adobe's recent hacking incident?

forums_noreply@adobe.com — Thu, 23 Jan 2014 16:36:43 GMT

I've been told we were billed for 5 additional subscriptions (there should be only one) and I'm trying to determine whether this was some kind of glitch, typo, or oversight, or if it's some kind of identity theft. I'm waiting to talk to customer service, but I thought I'd take their automated advice and post here while I wait to find out if anyone else is having similar problems.

Results from PDF2DTP have me stumped

forums_noreply@adobe.com — Thu, 26 Dec 2013 19:59:48 GMT

I was given a form to change and customize in PDF format, so I used Markzware's PDF2DTP to translate it to InDesign and I'm not sure what to make of the results of the translation.

The form basically looks like several tables. Once translated, everything in the tables (both text and boxes) act like they are grouped together. But when I go to Object>Ungroup, it's grayed out.

So then I thought, maybe it translated it to an InDesign table. I don't have much experience with tables in InDesign, so I'm pretty ignorant about how to edit them, but I checked the Table menu, and convert text to table and convert table to text were both grayed out.

Any thoughts about what this might be and how to break it apart so I can edit the text and boxes separately?

Maybe its made up of text boxes and picture boxes embedded in a bigger text box? Is there an easy way of breaking something like that apart?

Is there a way to link text fields in an interactive form in ID CS6?

forums_noreply@adobe.com — Tue, 07 Jan 2014 17:16:34 GMT

I'm recreating a form where they had several text fields on top of each other. If the form were not interactive, that would be so the user could use it to fill out longer, more detailed responses to the questions.

But since it's supposed to be interactive, I question the need for this, unless I could link them somehow, so that a user's long answer would flow from one field to the next as needed.

Is there a way to do that? Or would it work better to combine the 3 text fields into one big text field?

If the latter, is there a way to change a text field back into a text or picture box? I can't seem to find that option.

Is there a way to change an interactive text field back into a picture box?

forums_noreply@adobe.com — Tue, 07 Jan 2014 17:23:16 GMT

I'm working on recreating an interactive form and I mistakenly made a picture box a text field when I should have turned it into a regular text box.

I can't seem to find a way to change it back.

All my boxes are lined up and sized perfectly right now, so I'd rather not have to re-draw the box and re-align and measure everything again if I can avoid it.

How to do an interactive form with tables

forums_noreply@adobe.com — Thu, 02 Jan 2014 15:38:31 GMT

I've been asked to recreate an interactive form that was created using several tables. The tables are made up of cells that contain labels of what information is required, followed by blank cells where the user can put the information (text fields). A few of the cells are to contain drop down menus that will contain a list of answers to choose from (combo boxes). I kind of like the idea of doing it in a table just because it keeps everything lined up automatically.

I am a Lynda.com subscriber, and I found a course on that site that shows how to create interactive forms with InDesign, but it just breezes past doing it with tables. It says you can do it, but doesn't show how. The problem is, one table can contain all three types of cells that I plan to use. I can select the whole table and then choose "Type" in the Buttons and Forms panel, but I would think that would turn the whole table into just one type of field. I can't seem to figure out how to select individual cells of the table to choose different types.

Is there a way to do that?

Clarification of print vs. interactive PDFs from InDesign

forums_noreply@adobe.com — Fri, 30 Aug 2013 18:19:57 GMT

I'm in the process of converting a pile of InDesign documents to PDFs.

While exporting the latest one, I noticed it was set to export to an interactive PDF rather than print which is what I intended.

These documents don't have and won't need any interactive elements.

I'm not sure how that happened, but now I'm wondering how many previous exports went to interactive without my knowing it.

So that leaves me with a couple of questions:

1. Could it screw anything up if you use an interactive PDF for print when the original documents have no interactive elements?

2. If it could screw anything up, is there any way for me to tell which documents are interactive so I'll only have to re-export those?

Thanks!

I can't paste in Photoshop CS6

forums_noreply@adobe.com — Fri, 28 Jun 2013 15:41:49 GMT

I'm probably missing something obvious, but I can't figure this out.

I created a selection around a face in one photo, then copied it and tried to paste it into another photo, but it won'd paste no matter what I try.

The photo I'm copying from is only one layer and I have the move tool selected when I copy.

I even created a blank document to paste in that is the same size and resolution as the original photo, but it still won't paste into that either.

What could cause this? And how do I get it to paste again?

Brush size won't change

forums_noreply@adobe.com — Sun, 21 Jul 2013 18:35:30 GMT

I have my preferences set up for my cursor to show as brush size, but suddenly my brush shows up as a tiny dot no matter what size I change it to (I've gone all the way up to 5000 pixels with no effect when using the brush, healing brush, and clone tools).

My image is 1402x996 pixels at 200ppi. I've tried zooming in with no effect.

I'm probably missing something obvious, but I can't think what.

Bleed settings come out wrong when export to PDF

forums_noreply@adobe.com — Fri, 19 Jul 2013 18:08:17 GMT

I'm working on a 5x13 door hanger in InDesign with a .125" bleed on all sides. I did the front in Illustrator and brought it into ID and I did the back entirely in ID since it's text heavy.

When I export it to PDF with bleed and crop marks showing, the crop marks show up where the color ends instead of .125" in from the edge of the color.

I keep double checking both the ID and Illustrator documents, and I can't see anything wrong. Maybe I'm missing something, but I can't think what.

Has anyone run into this problem before? Any thoughts on what I might be missing and how to fix it? Maybe ID handles bleeds differently than what I'm used to?

All selections under the Filter menu and Adjustments under the Image menu are grayed out`

forums_noreply@adobe.com — Fri, 19 Jul 2013 14:16:04 GMT

A co-worker scanned a photo and emailed it to me to edit it and try to improve it, but everything I want to do is grayed out so I can't select it and I can't figure out why. Maybe it has to do with how she scanned it?

It's CMYK, 300 dpi, and 8 bit.

I'd like to sharpen it and adjust the hue/saturation, but they're grayed out.

Does anyone know why this is happening and how I can work around this so I can make the changes I need to make?

Thanks

Is 3D type included in Photoshop CS6 in Creative Cloud subscription?

forums_noreply@adobe.com — Fri, 21 Jun 2013 14:58:14 GMT

At a previous job, I used to be able to do 3D type in Photoshop CS2, but that may have been due to a plug-in, I'm not sure.

At my current job, I have a Creative Suite CS6 Creative Cloud subscription and I was watching a tutorial to refresh my memory about doing 3D type.

Now, whenever I try to create 3D, either directly from the text, or from a rasterized version, all the 3D options in the menus are grayed out. And the 3D button doesn't appear in my options bar as it does in the tutorial video.

Is this another feature that is not available the Cloud version of CS6 or am I missing something?

Does Creative Cloud come bundled with fonts?

forums_noreply@adobe.com — Thu, 20 Jun 2013 15:40:28 GMT

I was just watching a Photoshop CS6 tutorial and the instructor said he was using the Rockwell font because it came with Creative Suite.

I didn't recall ever seeing that font in my menu, so I checked to see if it had been installed in my system when I installed Creative Suite with my Creative Cloud subscription, and confirmed it is not there.

Are the fonts only bundled with the traditional perpetual license of Creative Suite?

Is it advisable to create a document in Indesign, export to PDF, then export to Word?

forums_noreply@adobe.com — Tue, 21 May 2013 13:38:31 GMT

I've been asked to create several documents in Word format because the people who would be using them won't have access to InDesign or Acrobat Pro to edit and change them as needed.

Since Word is so quirky IMO and I don't know it as well as InDesign, I'd like to avoid creating the documents directly in it if at all possible.

My concern is that translating from ID to PDF, and then again to Word might create some strange anomalies in the resulting document, like maybe incorrect dingbat characters or maybe even non-printing characters, or items falling into Word's header or footer no-man's land incorrectly. I wonder if it might end up being just as time consuming?

Has anyone else tried this workflow? And did you have problems with it, or did it work well enough to justify doing it that way?

Thanks.

Bleed question

forums_noreply@adobe.com — Wed, 01 May 2013 15:49:45 GMT

I'm preparing a magazine ad with a full bleed and the magazine's specs are worded in a way that's confusing to me (maybe it's lack of sleep). It's a full page and and they list their full bleed size as 8.25" x 11.25". Then they say the bleed should be .25" on all 4 sides. Final trim size is 7.75"x10.75". The live area is 7"x10" within the trim area. So I set up the InDesign document page size as 8.25"x11.25" with a .25" bleed all around then I set the margin to be .375" all around (half of .75"). Then I created a picture box at the document size of 8.25"x11.25" and filled it with the ad which is in PDF format to which I added logos and our address and phone number. But when I exported it to PDF with crop marks, the crop marks were outside the document area. Should I have made the document size equal to the live area (7x10) instead of the full bleed size?

How do I reset a spatter brush back to normal in Photoshop CS6?

forums_noreply@adobe.com — Wed, 24 Apr 2013 12:17:22 GMT

A couple of weeks ago, I was doing a Photoshop tutorial that had me change my brush settings to spatter. Now I can't remember where I changed it or find the spot where I can change it back.

Using Audition to create wav for phone message & it keeps telling me it's the wrong format

forums_noreply@adobe.com — Fri, 12 Apr 2013 14:21:57 GMT

Please bear with me, my background is in graphic design, not audio, but I'm trying to use Audition CS6 to re-save an mp3 file as a wav file to use on a Zultys phone answering system and it keeps giving them the same error message when they try to install it on the phone.

I'll post a screenshot of the error below.

I know I saved it from Audition as a Wave PCM, 8000 Hz Mono, 8 bit, Wave Uncompressed 8-bit Integer.

8000 Hz equals 8kHz, right?

Do you see where it says, "Supported format: Mone..." in the error message?

I thought that was referring to Mono, but if it isn't, does anyone know what else that might mean?

I don't know how they set up this phone system, but I wondered if it might have been manually programmed and someone mis-typed "Mone" instead of "Mono", so maybe it's looking for a format that doesn't exist.

Does that sound possible?

They tell me we can't call Zultys for support because they will charge $500.

The other weird thing is that I clicked on the properties of the sound files I created as well as a sample sound file that had been used on the phone system before, and they all say they are 64kbps, not 8 bit. But I know I saved mine as 8 bit. Or is 8 bit equal to 64kbps?

Any help or advice would be greatly appreciated!

Thanks!

My form came back blank

forums_noreply@adobe.com — Tue, 09 Apr 2013 14:12:04 GMT

I originally posted this in Acrobat> Creating and Exporting PDFs, but someone who responded suggested I post this problem here as well.

So I've copied the entire discussion, including the responses I received so far (I've made the responses bold) in hopes that someone here can help me figure out how to get this to work.

I created a questionnaire on my Mac in InDesign CS6 and exported it into an interactive PDF. Then, in Acrobat X, I went to Tools and clicked the Create button to use the current document to automatically recognize all my fields (and it worked on all of them). Then I saved it, but when I tried to "Save as Reader Extended PDF", all of the options were grayed out. So I just selected "Save as Reader Extended PDF" without selecting one of the grayed out options. Then I tested it on my Acrobat Reader on my PC, and there was the purple band at the top telling me I could save data typed into the form. I tried it out and saved it and it seemed to work; it saved everything I typed in. So I emailed the blank form to the people who needed to get it, telling them to fill out the form, save it, and email it back to me. The first person sent it back, but it's blank. Does it sound like I did anything wrong, or skipped a step? Or does it sound like the person I sent it to did something wrong on her end? Maybe she sent me the original version of the form rather than the new version with her answers? Please let me know if you spot something I missed. If that is the case, I need to hurry and correct it and then re-send it to everyone again. Thanks very much.

Make sure they're using Adobe Reader (or Acrobat) to fill in the file and not any other application (especially Apple's Preview).

She told me she did use "Adobe" (I think she must have meant Acrobat, because I doubt she has any other Adobe software). And she's on a PC, so it couldn't be Apple's Preview. She just told me that when she filled out the form, it took her to some website and she had to sign up for something. I didn't realize that would happen. It didn't happen to me on my end when I tested it, but I guess that's because I'm already an Adobe Cloud subscriber. So I guess the email that sent the form to me came from Adobe and not directly from her. I checked her email again and it mentioned something called "EchoSign". Is that a free service from Adobe? There is another copy of the form on EchoSign, but it too is blank.

It sounds like you added a signature field. That may be part of the issue. In any case, you might get a better answer in the forms topic area. Several of the folks who are good at forms stop by here and you may get a response here if you wait a bit. If you can post a copy of the form some place, it might help folks provide you the help you need.

Thanks, I'll try posting in the forms area as well. I'll also try posting the form below. I definitely didn't intend to add a signature field. Is it possible to do that accidentally? I also added a date field and a time field where I specified what the format should be (dd/mm/yyyy and 00:00). Could either of those caused a problem?

It does sound like she used the EchoSign functionality in Reader. This should not happen if the form was enabled for saving in Reader, unless she took the additional step of selecting File; Save a Copy, which unfortunately it will tell a user to do when they attempt to add text with the EchoSign tools. You may need to instruct her on how to fill-in the form and save it.

That was the weird thing; when I went to Save Reader Enabled, all of the choices in the sub-menu were grayed out. I just released the mouse on Save Reader Enabled without selecting any of the grayed out sub-menu selections and hoped for the best. When I tested the resulting form in Reader, I did get the purple bar at the top that said I could save it from Reader. So I thought it worked, but maybe it didn't. What could cause the Save Reader Enabled sub-menu to be grayed out?

Interactive Acrobat questionnaire came back blank

forums_noreply@adobe.com — Mon, 08 Apr 2013 12:45:42 GMT

I created a questionnaire on my Mac in InDesign CS6 and exported it into an interactive PDF.

Then, in Acrobat X, I went to Tools and clicked the Create button to use the current document to automatically recognize all my fields (and it worked on all of them).

Then I saved it, but when I tried to "Save as Reader Extended PDF", all of the options were grayed out. So I just selected "Save as Reader Extended PDF" without selecting one of the grayed out options.

Then I tested it on my Acrobat Reader on my PC, and there was the purple band at the top telling me I could save data typed into the form.

I tried it out and saved it and it seemed to work; it saved everything I typed in.

So I emailed the blank form to the people who needed to get it, telling them to fill out the form, save it, and email it back to me.

The first person sent it back, but it's blank.

Does it sound like I did anything wrong, or skipped a step?

Or does it sound like the person I sent it to did something wrong on her end? Maybe she sent me the original version of the form rather than the new version with her answers?

Please let me know if you spot something I missed. If that is the case, I need to hurry and correct it and then re-send it to everyone again.

Thanks very much.

Missing fonts in PDF placed in InDesign

forums_noreply@adobe.com — Tue, 19 Mar 2013 13:59:49 GMT

I was sent a PDF to make slight changes to it. Since the changes were so minor and relatively few, I thought it would be easiest to just place the pages of the PDF into an InDesign document and put white boxes over what needs to change.

I just noticed the Preflight panel says I'm missing Arial and Times New Roman which I know I have. I tried doing "Find Font" to replace the missing Arial with my Arial, but "Change" is grayed out so I'm thinking the fonts must not be properly embedded in the PDF.

I'm not sure if they have the original document the PDF came from (and if they do, it might be in Word). Is there a way I can fix this either in InDesign or with Acrobat?

Or, if I don't fix it, do you think that the missing fonts will not print properly?

InDesign keeps telling me it can't find some of my fonts

forums_noreply@adobe.com — Thu, 14 Mar 2013 15:50:04 GMT

I'm on a Mac OS X Lion. When I check Font Book, the font is open, active, and it validates; also, Font Book didn't find any duplicates.

I Googled the problem, and one suggestion I found was to make an alias of my Font Folder and place that alias in InDesign's own font folder. I tried that, and it didn't seem to help.

One of the problem fonts is Arial Black, which I thought would be pretty basic and not cause problems.

Others are free fonts I found on the internet. I thought maybe InDesign had a way of checking to see if the fonts are legal, so I double checked their licenses, and they do seem to be free. (They are called Aldo the Apache and Alpha Quadrant).

Is there a way to make these fonts work or should I just trash them if they are useless anyway?

Is there a way of changing the alpha value of a symbol in its own timeline without ActionScript

forums_noreply@adobe.com — Tue, 05 Mar 2013 17:27:47 GMT

I'm trying to make an animated banner ad where radio waves emanate from a device as they fade in and fade out.

I got it working, then realized I'd like the radio wave animation to loop repeatedly while the text in the ad comes in and out, so I thought maybe it should be a symbol and have the animation take place in its own timeline.

Problem is, when I make the symbol and double click to enter its timeline, the color effect menu disappears.

I don't feel comfortable in ActionScript yet. Is there no other way to do what I want?

Can I create the radio waves as a separate animation file, then import it into the main animation?

How to re-save a color PDF as black and white

forums_noreply@adobe.com — Fri, 15 Feb 2013 18:31:06 GMT

It seems to me I was able to do this with a previous version of Acrobat, but so much has changed with the interface, I couldn't find where to do this in Acrobat X.

I originally created a color document in InDesign and exported it as a PDF to send to the printer.

Next thing I know, they needed it quickly changed to black and white.

I would have saved a lot of time if I could have found how to do it from Acrobat rather than having to change everything in InDesign.

Am I permitted to install Creative Cloud applications on a 2nd computer?

forums_noreply@adobe.com — Mon, 11 Feb 2013 14:41:26 GMT

I currently have all of my Creative Cloud software installed on my Mac, but I just found out that Premiere Pro for Mac has far fewer transitions than the Windows version.

Am I permitted to also install Premiere Pro on my PC so that I can have access to the additional features, or do I need to remove it from my Mac if I want it on the PC?

Are vector graphics still high res when you import into Premiere?

forums_noreply@adobe.com — Wed, 06 Feb 2013 20:19:47 GMT

Someone in our company is producing a commercial and he asked me for our logo. I sent him a PDF of a logo I created in Illustrator, so it's completely vector.

He now says he needs a bigger logo that is high res. I thought vector was always high res and that you can scale it as much as you want and it won't matter.

Is there a way to create a web gallery from Bridge with just 1 row and 3 columns?

forums_noreply@adobe.com — Thu, 17 Jan 2013 19:29:32 GMT

It looks like I can't select a number lower than 3. I'm hoping there may be a way around this?

I accidentally hid all my panels and I can't remember how to get them back

forums_noreply@adobe.com — Fri, 11 Jan 2013 15:23:40 GMT

I must have hit a keyboard shortcut. Sorry, I know it's a stupid question, but I can't seem to find the answer anywhere else.

If I save an Illustrator file as PDF, isn't it still vector?

forums_noreply@adobe.com — Mon, 17 Dec 2012 15:28:27 GMT

I was asked to send a logo to someone who wanted to wanted to forward it to someone else to use (possibly a printer or maybe even a newspaper or magazin)e, so I sent it to them in PDF format.

The person I sent it to just emailed me and asked me to provide it as vector.

So I sent the original Illustrator version as well as an EPS version.

Still, I thought this was odd. When I worked at a newspaper, we worked with PDF files that clients provided with no problem. The policy there was to open them in Acrobat Pro and re-save as TIFF. But I also often open them in Illustrator to make changes and it has never been a problem. When I open with Illustrator, they are indeed vectors.

Maybe they don't have Acrobat Pro or Illustrator, but even then, can't most DTP programs place PDF files now?

Sorry if these are stupid questions.

How do I save an Illustrator CS6 document down to a previous version like CS2?

forums_noreply@adobe.com — Fri, 14 Dec 2012 17:59:01 GMT

I thought I've seen a way to save down to previous versions before, but I can't find it now.

I Googled to find the answer, but everything I've found seems to be about previous versions of Illustrator because the screenshots don't match my Illustrator CS6 for Mac.

Some Google results say to try Export instead of Save as, but I don't see previous versions as options when I try either one.

I'm probably missing something obvious.

I need to make a dividing line go down the length of each page

forums_noreply@adobe.com — Fri, 26 Oct 2012 13:49:58 GMT

I have the line in my master page. It separates my main content from the sidebar.

I just got to a page where the main content runs deeper than my sidebar, so the short dividing line looks odd.

I first tried to get around this by pinning it, but that made the line overlap the header and footer in some situations.

So I thought, maybe the only way around this is to make the master page as deep as this page with more content. I thought this would force all pages to be the same depth as the longer page, but it didn't. All other shorter pages remain short and the dividing line runs into the footer on them.

Do I have to manually re-size all pages to be the depth of the longer page since the master page couldn't do it? Somehow, I doubt that would work since HTML ignores empty space.

Is there any way around this, or do I just need to live with the shorter line on the longer page?

Thanks.

I need a transparency detective

forums_noreply@adobe.com — Tue, 06 Nov 2012 14:29:44 GMT

I need to use a vector logo I got from our parent company's retail site and I pasted it into a banner I'm making in Illustrator CS6.

The banner has a gray curve in the background and I notice the logo is transparent and the gray is showing through. I don't want that.

I looked at the transparency panel for the whole logo as a group as well as the individual parts of the logo with the direct selection tool, and everything appears to be 100% transparency.

I did the same with the gray curve; it's also 100%.

The logo had a lot of masks that were hiding a lot of other logo elements that were not being used in this logo. I deleted those masks and deleted the stuff that they were hiding and were not being used. But could that have messed up the transparency?

How can I find where this transparency is coming from and get rid of it?

Thanks.

Does anyone know any tips for editing video to display on an LED digital billboard?

forums_noreply@adobe.com — Fri, 02 Nov 2012 16:34:13 GMT

I was just given a MOV file of a TV commercial they want to display on a digital billboard. It needs to be converted to AVI format.

They said when they tried to translate it to AVI, it looked terrible and they couldn't tell what it was.

They thought I might have better luck since I have Premiere Pro.

I'm a beginner with Premiere anyway, but I also have no experience with digital billboards. I have no idea what settings I should use or anything.

I think it's going to look pixelated anyway, just because that's what LED signs do. Also, the TV commercial is a night scene around a campfire, so that doesn't help.

I asked what company made the sign and they told me ICE and the software used for it is called IView, but I haven't been able to Google anything helpful from ICE so far.

So any tips, tricks or suggestions from anyone who might have previous experience with this kind of thing would be GREATLY appreciated.

Thanks!

I just added a bunch of stuff to master page, but they don't show up when I go to main

forums_noreply@adobe.com — Wed, 24 Oct 2012 13:30:33 GMT

I added several links to my navigation bar on my master page, but when I go back to my main page, or to Plan view, they don't show up. All my pages do indicate they have the master page assigned to them.

Are links not allowed on master pages? If so, does that mean I have to manually put these links on every page?

I'm trying to make different link styles, but they all match

forums_noreply@adobe.com — Wed, 24 Oct 2012 13:21:04 GMT

I'm trying to create different link styles for different kinds of links (like links in the navigation bar, a telephone link for cell phone users, and maybe an email link).

All of these links will be different colors, against different colored backgrounds. So each of their normal states will need to be different colors.

Problem is, when I set one up the way I want, then go on to the next one, it is automatically set up with the normal state color I just set.

So I change it to the new normal state color I want for that item.

Then I go back to the previous link I had set up before, just to make sure it didn't change, but it did change to the new normal state I just set up.

Isn't there some way around this?

How do I get rid of a yellow warning icon in my book panel?

forums_noreply@adobe.com — Wed, 17 Oct 2012 14:50:17 GMT

I have an exclamation point in a yellow triangle in one chapter in the book panel. How do I get rid of it? There are no preflight errors. I keep re-synchronizing the book and it doesn't help. I opened the chapter and re-saved, and it didn't help. I can't even figure out what it's trying to warn me about.

Exporting to epub; illustrations for 1 chapter only shift to end of chapter after export

forums_noreply@adobe.com — Mon, 15 Oct 2012 18:13:53 GMT

I've been working on assembling an epub in InDesign while using a Lynda.com video to guide me. Each chapter is set up as a separate document in the book panel as a .indb file.

Most chapters have only one illustration each, but this one has two and I just noticed the two illustrations are shifting to the end of the chapter after I export the book to epub while all other illustrations in the other chapters are staying where I put them.

I may have had to shift the positions of the illustrations after I originally placed them, and I can't remember what I may have done to get it to work.

Each illustration takes up one full page and each one is contained in its own picture box. I did not anchor any of them in the text. I'm using page layout order to manage content flow, not the articles panel or XML tags. That worked fine before (and still does for all other illustrations).

Thanks.

How can I remove spot colors?

forums_noreply@adobe.com — Tue, 09 Oct 2012 15:56:25 GMT

I'm still working on changing a document I didn't create. It needs to be CMYK, but I keep getting error messages when I save it that there is a spot color. I saw one spot color in the Swatches (at least I seem to remember that's what the little dot in the corner means) and I double clicked it and changed it to CMYK. And I selected the one item that seems to have that color and I changed it to the CMYK version. But the swatch still has the corner dot and I still get the error message when I save.

What am I missing?

How can I find and change a mask that was created by someone else?

forums_noreply@adobe.com — Tue, 09 Oct 2012 13:43:26 GMT

I need to adapt a design to a billboard; it was originally created by our parent company's marketing. The billboard company just informed me that I need to incorporate a bleed area and the document does not have that.

I think it's using a mask on the items that will need to bleed, so I need to find the masking box and expand it to meet the bleed. But since I did not create this document, I have no idea how to find it and it's difficult to reach Marketing.

Is there an easy way to find the mask, or make it visible?

When I export to epub, I get 2 TOCs

forums_noreply@adobe.com — Thu, 04 Oct 2012 19:12:30 GMT

I'm putting together my first epub, and I'm following along a video on Lynda.com to do it (the video title is "InDesign CS5.5 to EPUB, Kindle, and iPad" by Anne-Marie Concepcion, although I am using ID CS6). It was going fine until the table of contents.

I formatted each chapter in a different ID document in the book panel, then created a TOC style using my Chapter_Title paragraph style. That created the epub's navigational contents menu on the side, and it worked fine.

Now I'm trying to create an actual contents page in the document, where the chapter titles are hyperlinked to the chapters. I used ID's Layout>Table of Contents command and it seemed to work fine (although I can't tell if the chapter titles are hyperlinks).

But when I export to epub, I get one contents page with hyperlinks, and one without.

Has this ever happened to anyone else? Does anyone know how to get rid of the extra contents page? Or would it just be easier to delete it in Sigil or TextWrangler?