rhsnippet.apj Error with RoboHTML 11 Project on Network

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:50:13 GMT

I have an RH 11 project on a network drive. The project has 485 snippets. When adding or modifying snippets I get the following error:

An error occurred while trying to read data from <n:\roboHelp Projects\\rhsnippet.apj <1>.

When I open the rhsnippet.apj file, the file is truncated like this:

<file>

<name>mysnippet.hts</name>

<comments></comments

It seems that RoboHelp cannot complete writing to the APJ file.

After closing and reopening the project, I then get a message saying the cpd is corrupt. After deleting the cpd and reopening the project, I still get a message saying the project is corrupt.

The only way I have found to fix the project is to move the project back to a local drive, delete the cpd, delete the rhsnippet.apj file and re-import all the snippets.

I have seen a similar issue which was resolved by moving to another network drive. I moved my project to another network drive but the issue still occurred.

rhsnippet.apj Error with RoboHTML 10 Project on Network

My experience with R10 R11 projects on a network drive has been problematic, despite Adobes assertion that R11 and R10 projects now work on network drives. For example, Adobe support confirmed that RoboHelp does not support projects on a network drive that uses DFS (Distributed File System). I have found that large projects seem to be problematic on network drives.

I suspect that part of this issue is the large amount of snippets I have, as other projects on the network drive don't appear to have this issue as they do not contain a large amount of snippets.

If anybody else has experienced a similar issue with projects on a network drive related to snippets I'd be grateful for some advice.

Extremely slow performance on projects under version control using RoboHelp 11, PushOk, Tortoise SVN repository

forums_noreply@adobe.com — Fri, 26 Sep 2014 01:58:10 GMT

We are also experiencing extremely slow performance for RoboHelp projects under version control. We are using RoboHelp 11, PushOk and a Tortoise SVN repository on a Linux server. We are using a Linux server on our IT guys advice because we found SVN version control under Windows was unstable.

When placing a Robohelp project under version control, and yes the project is on my local machine, it can take up to two hours to complete. We are using the RoboHelp sample projects to test.

We have tried to put the project under version control from Robohelp, and also tried first putting the project under version control from Tortoise SVN, and then trying to open the project from version control in Robohelp. In both cases, the project takes a ridiculous amount of time to open. The Robohelp status bar displays Querying Version Control Status for about an hour before it starts to download from the repository, which then takes more than an hour to complete. In many cases Robohelp becomes unresponsive and we have to start the whole process again.

If adding the project to source control completes successfully, and the the project is opened from version control, performing any function also takes a very long time, such as creating a topic. When I generated a printed documentation layout it took an astonishing 218 minutes and 17 seconds to complete. Interestingly, when I generated the printed documentation layout again, it took 1 min and 34 seconds. However when I closed the project, opened from version control, and tried to generate a printed documentation layout, it again took several hours to complete. The IT guys are at a loss, and say it is not a network issue and I am starting to agree that this is a RoboHelp issue.

I see there are a few other discussions here related to this kind of poor performance, none of which seem to been answered satisfactorily. For example:

Why does it take so long when adding a new topic in RH10 with PushOK SVN

Does anybody have any ideas on what we can do or what we can investigate? I know that there are options for version control, but am reluctant to pursue them until I am satisfied that our current issues cannot be resolved.

Thanks Mark

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rhsnippet.apj Error with RoboHTML 11 Project on Network

Extremely slow performance on projects under version control using RoboHelp 11, PushOk, Tortoise SVN repository