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robohelp rtf converter cannot be found

forums_noreply@adobe.com — Tue, 01 Apr 2008 16:34:30 GMT

Hi. I'm using Word 2003, SP2 and RoboHelp for Word x5.01, build 606 to edit a previous winhelp project, and when I try to save the document I get a RoboHelp dialog box advising, "The product is not installed correctly. The RoboHelp RTF converter cannot be found." I can't seem to find any info on this. Any ideas (as Word will not let me save my changes).

Also, I got Word error 1057 (outta nowhere), but was able to circumvent with this knowledgebase article.

RoboHelp 7 trial: no extension?

forums_noreply@adobe.com — Mon, 28 Jan 2008 18:03:43 GMT

this is rather frustrating. i've used up my thirty day trial period for RoboHelp 7, and contacted adobe to request a two week extension (something that the competitors are more than willing to do). however, i was told no, no can do. for two little weeks extra?

as a long time robohelp user (since 1996), i then asked to escalate this request to the product manager, and was told there is no product manager for RoboHelp 7. are they kidding me????

in the everyday world, it simply cannot be possible to stop the work for which you get paid to test new software eight hours a day, 30 days in a row (unless of course you are a tester, which i am not). two weeks is not long to ask for an extension, but to be told flat out no? i then asked for an escalation to a customer service manager, but was told there were none available (again, are they kidding me????).

this bureaucratic red tape and lack of service is enough to make me switch to the folks at flare (who are eager to answer questions, extend trials, and chomping at the bit to recruit robohelp folks) or author-it (who are equally as happy to help me).

ahhh, i feel better.

RoboHelp 7 trial: conditional tags

forums_noreply@adobe.com — Mon, 03 Dec 2007 20:17:17 GMT

uh oh. no answer on this. wondering why.

i'm using the trial version of RoboHelp 7.0 and attempting to generate HTML Help while utilizing conditional tags. it's a small project, only 29 files, but it seems that each time i attempt to generate excluding certain content (conditional tag: e.g., not YELLOW), the Updating files...progress bar in the Generating HTML Help window freezes, and the only way to stop this is to kill the app. any idea what's going on?

problem with merged help

forums_noreply@adobe.com — Tue, 20 Nov 2007 21:47:30 GMT

argggh. ok. i (thought i) followed peter grainge's merged help on a simple merged webhelp project, but am having a devil of a time producing the desired result, and updating the published files to show what's been merged (e.g., the child projects).

the top-most level of the directory structure i'm using is called fruits. within that i have ~main and ~sub (with tildes). within ~sub
i have two child projects: apples and oranges.

when i publish, the resulting toc shows (repeats) the parent (what's in ~main, not the child projects), and when i look in explorer, each child project shows the same directory structure as the parent (including the mergedProjects directory). i'm using lowercase file names when i generate, and even though i've specified each, e.g., c:\fruits\testPublish\mergedProjects\apples and c:\fruits\testPublish\mergedProjects\oranges, the publishing result shows that the child server details are going to the root directory (c:\fruits\testPublish).

what the heck? (and btw, i can't get this to work properly using peter's demo file either.) pls help correct the error of my ways.

missing logo on output

forums_noreply@adobe.com — Fri, 12 Jan 2007 14:53:43 GMT

hi all,

i'm using robohelp 4.1, and have recently updated my custom skin with a new logo that is no bigger than 97x52 (the logo is used to replace the "Powered by RoboHelp" button, per Rick Stone's " Skinny on Skins" ).

the logo is included in the skin directory as well as in the baggage file (for good measure), and i can see it fine on my desktop with the generated webhelp. the problem is that when i move the newly generated webhelp files to our server, that image does not appear on the help's toolbar area; it looks like it's missing.

i've gone in the code in the whskin_tbars.htm and checked that the file is referenced and in the correct location of the outputted webhelp. i've even tried right-clicking the toolbar area and selecting "Show Picture" (in IE 6.02), but it still won't show up.

now i'm at the point of "what the heck!?!" any ideas?