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Email authentication. SPF SoftFail. BC hosted domain, GoDaddy Registered, Gmail client, Zoho Capaigns.

forums_noreply@adobe.com — Fri, 15 Aug 2014 15:27:07 GMT

Our web site is BC hosted, registered at Godaddy, with GMail as mail provider, and ZohoCampaigns as the sender of email campaigns.

SPF Domain verification fails in ZohoCampaigns..

The error in the header of email received on test to Yahoo account is "Received-SPF: softfail (transitioning domain of greaterintell.com does not designate 209.85.213.173 as permitted sender)" ..................... 209.85.213.173 = google mail

SPF Record is "www.greaterintell.com IN SPF 86400 "v=spf1 mx include:worldsecuresystems.com include:zcsend.net ~all"" . I unable to either delete "include:worldesecuresystems.com" or change the "~" to "-", as seems to be widely suggested.

My NameServers are all "WorldSecureSystems". I have also added DKIM records, and they seem to Pass.

Assistance on the BC Advanced DNS records is appreciated.

View "Related Files" within customer secure zone?

forums_noreply@adobe.com — Tue, 25 Mar 2014 19:00:21 GMT

Can I make the "Related FIles" applicable to a customer order in CRM available to the customer from within his Secure Zone account?

If I upload a related file to a CRM Order, can they be viewed or downloaded\printed by the customer also?

Thank you in advance.

In an Export of the CRM Order list, can I get more data exported in some way?

forums_noreply@adobe.com — Sat, 19 Apr 2014 19:10:41 GMT

If I want to export an Order list, is there any way to actually export additional order data fields? For example, if I want the products on each order exported also, or the customer telephone number, is there anyway to accomplish that?

How do I turn off the Invoice and Quote System E-Mails under BC Site Manager?

forums_noreply@adobe.com — Sat, 19 Apr 2014 19:03:28 GMT

I am using a different approach to quoting and invoicing and don't want my customers to receive the standard Invoice and\or Quote emails from BC.

Thank you in advance!

Scott

Recurring Payments, BC, and Card Readers

forums_noreply@adobe.com — Thu, 03 Apr 2014 02:31:08 GMT

Can BC accept Credit\Debit Card data, and establish Recurring Payments via BC, from a USB connected Card Reader on a computer that is essentially setup as a POS device?

For example, my laptop at a trade show, accessing my BC admin site, with a Credit Card reader\terminal attached? My payment proceesor is PayPal.

Can a custom CRM field be added as a tag into a system email?

forums_noreply@adobe.com — Mon, 13 Jan 2014 01:35:32 GMT

Can a custom CRM field be added as a tag into a system email? The custom field is applied to the order, and the system email is triggered by a change in order status.

Web Forms and Pages and Modules and Tags

forums_noreply@adobe.com — Tue, 25 Mar 2014 23:02:19 GMT

I have added a web for to a page and want to pre-populate fields within that web for.

The fields to be prepopulated are FirstName, LastName, Email address, Company Name, and Invoice Number.

I can add the {Modules_FirstName, LastName, EmailAddress, CompanyName}, but how can I add the {TAG_InvoiceNumber} to the WebForm so that is also prepopulates inside the users secure zone account?

I can only add modules to the page, and tags to the webform, correct?

Help! Please!

Customer sevice ticketing no longer creates new cases

forums_noreply@adobe.com — Mon, 10 Mar 2014 02:00:51 GMT

Within CST, new cases are not being generated when a CSR sends an email to a contact\customer with a CRM entry. Things were working fine unilt on or after 1 March 2014. Also, Customer Service Account disables itself every now and then, stating that connection cannot be made with the information provided. I have made sure that email address and password are correct, although the error is intermittent.

CSR email address is properly reflected in User Roles.

Any help is appreciated.

Make payment from OrderSecureRetrieve.aspx?

forums_noreply@adobe.com — Sun, 23 Feb 2014 02:17:15 GMT

Is there any way to insert a link to a payment details collection page from the quote\order detail page that is provided when a secure zone customer (logged into secure zone) views his\her orders, and selects the one for which they want to make payment?

Additionally, I would like that link to generate an invoice number.

The URL is https://"mysite".worldsecuresystems.com/OrderSecureRetrieve.aspx?ID=3607509&E=1&EID=53423147&ONAME =giTest_20140222....... While at that page, I would like the customer to be able to click a "Make Payment" button and have BC generate an invoice number, and then take the customer to a payment details input form...........

I cannot figure out how to get to anything that is "OrderSecureRetrieve" oriented within the admin....

Am I dreaming or is this a possibility?

Thanks for any ideas or guidance........

Addition\modification of Module Template. Possible?

forums_noreply@adobe.com — Mon, 17 Feb 2014 01:54:39 GMT

Is it possible to add a link to a web form to a Module Template, specifically the Detail Layout of Customer Orders Layouts? I want to allow the customer to go to a Payment Details entry form from the Order detail. This is all done after login to the customer secure zone account.

Thanks for your help!

A Quote becomes Stale after 30 days

forums_noreply@adobe.com — Mon, 17 Feb 2014 01:24:29 GMT

If a quote is sent to a customer and the customer does not act on it within the 30 day period referenced in the System Email, is the quote flagged in any way? As inactive, unanswered, or anything?

My secure URL is inaccessible.

forums_noreply@adobe.com — Fri, 14 Feb 2014 02:49:15 GMT

My secure URL is inaccessible. I've inherited the admin of a BC "entity" and have created a web form for payment intake, and have added that form to a page. But the page does not show as secure (https:) when accessed. Additionally, should I be able to navigate directly to "https://domainname.worldsecuresystems.com" url? I know I'm doing something wrong, but I don't know what that something is? Any help would be really appreciated....

Can CRM Case status types be modified?

forums_noreply@adobe.com — Fri, 31 Jan 2014 01:14:18 GMT

I would like to add to the list of available Case Status Types. Is it possible? I can use the "New", "open", etc., but if I would also like to have additional selections to further manage the list of all cases. Can that be done? If so, How? Assistance\Guidance much appreciated.

Spam into a Support@companyname.com address creates new cases.

forums_noreply@adobe.com — Fri, 31 Jan 2014 01:17:50 GMT

We are using CST and use a support@company.com email address. How do we prevent spam from just hitting this email address and creating customers/cases? Anyway to limit them to current issues only. For example the only way to create a support case would be via the website in a web form, then when the customer gets an email from support@company.com, their response won't be rejected. (But all others would be rejected).

Replies to Support@mycompany.com are not received and no case is generated.

forums_noreply@adobe.com — Sat, 01 Feb 2014 00:38:32 GMT

Have set up CST and use a "support@mycompany.com" as the dessignated address. Initially, I was under the impression (mistaken, I think) that a customer's reply to an eamil from support@mycompany.com would generate a new contact in CRM and a new case against that contact.

Assuming now that that is not the case, I tested a second scenario by creating a new contact for myself within CRM (using my company email address), sending an email from "support" to my own company email address, and replying to it, thinking that I would see a new case under my new CRM contact record.

The emails flow into and out of the support address, but the results never show up in CTS or CRM.

Any help would be greatly appreciated.