Documents : Adding a domain name to your site and taking site live : Comments

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 04 Jun 2012 07:03:52 GMT

Just a bit confused.. If we use the following - doesn't this mean the site is hosted in the US?

ns1.worldsecuresystems.com (192.150.2.143) - primary DNS server

ns2.worldsecuresystems.com (192.150.8.143) - secondary DNS server

What would be the DNS names for Australian servers?

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Thu, 07 Jun 2012 02:59:55 GMT

DNS servers are the same no matter where you are. Only if you're hosting DNS externally should you worry about the data center you need to point your A-records to.

Cheers,

-m

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sun, 24 Jun 2012 00:04:01 GMT

Mario, I accidentally did BOTH of these options (prior to finding this doc). I'll explain. When I was looking for info on how to get the domain from GoDaddy to BC, the first doc I found was about pointing the A record and using the data center. I realized this is not what I wanted to do and didn't know how to change it back. I did not record the original A record IP from GoDaddy. I did this for two sites.

As I looked for more info, I found a doc that talked about redelegating the domain (the other of the two options - both of which are listed above). I then realized this is what I had done for my very first site a couple of months back, it looked familiar.

So, I went back into the two sites I had changed the A records for in GoDaddy (to point to BC data center USA), then I redelegated both as per the instructions above.

Will this cause any problems?

The two sites are www.madridconnection.com and www.happywanderermedia.com

Thanks for your help!

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 26 Jun 2012 08:10:22 GMT

That's not a problem. Once you redelegate whatever is at GoDaddy's end will not matter.

Cheers,

-mario

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sat, 29 Sep 2012 13:22:22 GMT

I have an existing BC site in the system and we have built a new site also in BC and now need to make the change so new one is live and old one goes away. What are steps in doing this?

Thanks

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sun, 30 Sep 2012 00:23:59 GMT

The guide is no different.

You delete the domain information from the old one and add the do win information into the new one. Depending on if your a partner or not you backup and delete the old site either in the partner portal or under site settings in the admin if you built the site in muse.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Thu, 18 Oct 2012 05:03:34 GMT

I have pushed my site live and directed my Nameservers on GoDaddy to

ns1.worldsecuresystems.com

ns2.worldsecuresystems.com

ns3.worldsecuresystems.com

My default URL is set to www.pachasoap.com, howerver, the site is directed to pachasoap01.worldsecuresystems.com

So, how do I directy it immediately to only pachasoap.com?

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Thu, 06 Dec 2012 09:55:59 GMT

I've just published an under construction site for a client, I'd purchased email addresses from the domain registrar but now can't use them because I'm using BC to host the site. How do I set up email for my client through BC so that they have a personalised email address that is linked to the site's domain name?

Any advice would be appreciated.

Cheers,

Cathie

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 10 Dec 2012 14:54:47 GMT

We're preparing to take our (temporary site) live, and want to keep the same domain that we've had for years (registered through GoDaddy but directed to the current hosting service. We've chosen to host with BC, and have upgraded. We currently use google apps for email (to use our domain name extension for all of our email addresses). What do we need to do (precisely) to maintain our email addresses with the domain name? We've had the email addresses for years and don't want to experience any delay or interruption in the emails as we rely on them constantly. So I suppose I have two very important questions: (1) If we take the site live with BC and want to keep our domain name --- what specifically do we do within GoDaddy; and (2) what specifically happens to the email addresses that we're currently using google apps email for? Thanks. I will try to contact support about this also since we really need to move forward, but a prompt response is greatly appreciated!

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 19 Dec 2012 00:05:42 GMT

Hi,

@MgnArngtn - I've taken a look at your domain and it looks like this is up and running correctly.

@Cathie_live - In this situation, you have 2 options. Firstly, If you would like to keep your email with your domain registrar, you can keep your DNS (name servers) as they are, pointed to the domain registrar where the email is hosted. Then point the 'A records' for your site to Business Catalyst (your domain registrar can guide you on how to do this on their system). For this process, see Point externally hosted domains to your Business Catalyst site.

The second option is to use Business Catalyst for both site and email. For this process, see our Going live guide.

@sasegars58 - To ensure no downtime with your Google apps email accounts, here's what you need to do:

1. Add your domain name to Business Catalyst

2. Configure the domain name for Google Apps, see Setting up Google Apps email with Business Catalyst

3. Allow a few hours for the settings to update on the BC servers, then redelegate your domain name from GoDaddy to BC, see Redelegate domain to Business Catalyst DNS.

By setting up the DNS in BC prior to changing the name servers, it will be ready to go when you make the switch.

Hope this helps.

Daniel

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 21 Jan 2013 02:10:40 GMT

Hi I seem to have got myself into a bit of trouble. I thought I was deleting some faulty work and I have completely deleted my domain from your system.

The lost domain is www.theboatbookshop.com

Can you tell me where it has gone and retrieve it. Thanks Alan

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 21 Jan 2013 03:15:05 GMT

Hi Alan, It does not work like that, Your domain is not lost. You have your domain with your registra, that is going no where.

You will need to add the domain back into the admin if you removed it. Go into settings and the domain manager. Follow what to do here: http://kb.worldsecuresystems.com/846/cpsid_84622.html

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 06 Feb 2013 13:25:17 GMT

Please help me.

Im trying to link a domain from webcity to bc this is the control panel

Add DNS Record

Enter the parameters for the DNS record to be created and click 'Add Record'. If no prefix is specified, the record will be apply to the root or origin of the zone. The time to live (TTL) for the record will default to one day, you may specify a different TTL if required.

< Back

im in the uk so the value would be 54.246.209.120 or 54.246.209.119

im guessing i dont need to change the TTL if i put in a prefix

what would be the prefix for this?

when i leave it blank and click add record this page shows

The addition of this record would result in our servers hosting neither the web site nor the email for this domain. If this is really what you want to do, map the domain to 'No Mapping' and configure its DNS records via the domain management page.

so do I add no mapping to the prefix? or something else? please please help!!!!!

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 26 Feb 2013 03:33:14 GMT

Hi,

I did link my CB website antosdesign.com.au with crazydomain

add

ns1.worldsecuresystems.com

ns2.worldsecuresystems.com

ns3.worldsecuresystems.com

and

The following are the IP addresses for BC data centers:

54.252.148.183 or 54.252.148.191 for sites on the Australia data center

but still doesn't appear in google.

Am I miss anything?

I did it 2 day ago.... I need the website function by friday.

Thanks

Anto

PS: I hope my english is ok

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 00:39:01 GMT

Hey there,

I built my daughter's original website www.environmentalhelp.org in Muse and pushed it live via BC as one of my five Creative Cloud subscription hosting slots. It functions normally in BC, yet when we type the url into a browser, the error dialog comes back that the server cannot be found. Am I doing something wrong or ...? Any ideas?

Many thanks.

DCR

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 01:11:25 GMT

Hi Anto,

Apologies for the delay. Please note that for any urgent issues, you can always get in touch with a member of our support team:

http://helpx.adobe.com/business-catalyst/kb/business-catalyst-support-guidelines.html#id_2 3645

In regards to your situation, the above information will get your site up and running when entering your domain name in your web browser URL bar. Having your site show up on Google is another story.

I can see your site is up and running correctly when entering it in the address bar. To get your site to show up on Google, there are a number of methods to speed up this process, on of which involves Google web master tools, here is a resource I found for you:

http://www.wikihow.com/Get-Your-Website-Indexed-by-Google

Hope this helps.

Danny

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 01:24:33 GMT

Hi DCR,

From what I can see, your site environmentalhelp.org is not currently pointing to the Business Catalyst servers. Try following step 3 of the above document, if you still have trouble you can get in touch with our support team for assistance.

http://helpx.adobe.com/business-catalyst/kb/business-catalyst-support- guidelines.html#id_23645

Cheers,

Danny

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 01:30:11 GMT

Thanks. That link is broken ...

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 01:52:23 GMT

Got it. Back shortly.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 01 Mar 2013 02:38:35 GMT

Danny, I made those updates. Propagation awaits! Many thanx for your time & expertise.

DCR

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 02 Apr 2013 17:22:06 GMT

I am still a bit confused about uploading to my yahoo server. I have used Dreamweaver for years and have this easily configured to upload to my existing domain. I am happy with the new site I designed on Muse. How do I put this on my server. Why can't I hit shift (u) and just upload? or how to I set the site to my yahoo FTPS address?

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 09 Apr 2013 01:35:33 GMT

If your using business catalyst with Muse you can't. It has to be on Adobe's servers.

If not this guide is not relevant to your hosting. Seek guides on your hosting in how to upload files to it.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 09 Apr 2013 01:43:58 GMT

It won't upload to a FTPS server, yahoo site hosting is secure and requires ftps. None of the info I put into the upload to FTP host was compatable.The best I could do was export at HTML then make a new site on dreamweaver. Then upload from there. Then it changed the look and page properties in many places. I've had to do a total patchy work around to make it work. No ideal unless you use the business catalyst...

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 10 Apr 2013 13:17:44 GMT

ok so I went to Tucktail and changed the nameserver. I am still a bit lost. So do I have to pay something else to upgrade my site from Trial still? why i am a creative cloud subscriber? and if not what next? Is Yahoo still my hosting program? or am I now with Business catalyst and I can stop payingthem to host?

Thanks

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 24 Apr 2013 09:23:25 GMT

I got it working via option 1, re-delegating the domain to BC DNS servers.

Now when I visit the site, a warning comes up

"This is probably not the site you are looking for!

You attempted to reach www.anandablissharmonies.com, but instead you actually reached a server identifying itself as *.worldsecuresystems.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of www.anandablissharmonies.com.

You should not proceed, especially if you have never seen this warning before for this site."

What is the cause of this? Or more directly, how do I get rid of it? This is the warning in Chrome. In Firefox it is a little different, but the essence is the same.

Thanks in advance.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 26 Apr 2013 12:45:05 GMT

I have created a site using MUSE and have published it with business catalyst. Pardon me for what may be a silly question, but I am just learning to build sites now. The person for whom this site is for has already paid for 5 years of hosting and would like his site to stay where is currently sits.

What is my best option to make this happen for him?

Also will the web form created inside the site stay active? This is the most important piece of the puzzle.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 30 Apr 2013 22:00:32 GMT

What is my best option to make this happen for him?

Also will the web form created inside the site stay active? This is the most important piece of the puzzle.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sat, 04 May 2013 11:58:22 GMT

Hi Mario, I have already a domain name and it´s hosted in other company (www.wassily.es), how can I transfer my domain name to BC server? Thank you

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 17 May 2013 08:14:14 GMT

Guys, i'm afraid i really need help.

i've added two A records (server ending with 119) with my DNS provider and somehow nothing works.

it did though work with NS records perfectly.

now i even can't access my account @ business catalyst — after entering password i am redirected to this page — http://tavsbrokeris.lv/Admin/Index2.aspx?SID=896953&UID=447326&SV=-634683371&FN=PAPINS&LN= 6&UN=satguru%40samadhi.lv&

the domain is tavsbrokeris.lv

i have no idea what spf is, though.

please, i need some assistance indeed.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 17 May 2013 08:28:26 GMT

Hello, I have created a ticket for this issue, let's continue the discussion there.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 17 May 2013 09:34:20 GMT

hellou, thanks for Your quick reply and help.

Site does work with "www" added.

But if i type the address "tavsbrokeris.lv" inside the CHROME browser and does not add "www" then it does not work and redirects to this page: http://tavsbrokeris.lv/cgi-sys/defaultwebpage.cgi

and i have to add that on my iphone (not using local wifi but 3g) i can open domain with www but can not open the one without...

i am completely confused because there are same IP adresses added for both entries...

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sat, 18 May 2013 14:14:02 GMT

Guys, this is real trouble.

i keep getting error messages all the time.

FIRST — from time to time i see this message when trying to log into businesscatalyst admin page

and SECOND — still domain "tavsbrokeris.lv" though is pointed to Adobe server — does not respond. But the magic is, that it does respond time to time! But most of time it does not work! And then i get this message —

anybody at Adobe Business Catalyst team could please fix this prolem? Because it is obvious that IP is pointing to Adobe servers but somehow those servers can not find the right directory!

i remind that i am using server IP ending with 19 at my DNS provider. And though i have the same IP both for www.tavsbrokeris.lv and tavsbrokeris.lv — www version is worknig semlessly but version without www is not working 98% of time.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 20 May 2013 08:24:11 GMT

I have replied on the ticket I have created for you - I believe this is related to a DNS configuration error. Please reply back on the ticket. Thank you, Mihai Tica.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 24 May 2013 15:24:48 GMT

Not working my domain name http://easyresult.in is register in Big rock i try to chage it's nameserver but it showing error nameserver is not register, I contact their technical department, they said "You need to contact your hosting provide" plz must help

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 28 Aug 2013 05:03:38 GMT

Really useful information......Thanks for sharing...

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 14 Oct 2013 18:33:26 GMT

Ok, so I directed my domain to BC's DNS nameservers. Then I click add domain and chrome says this (below) Is this my problem or Adobe's? If it's mine what did I do wrong?

The server closed the connection without sending any data.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sun, 27 Oct 2013 23:12:37 GMT

Hi.

Can anyone help me answer a few questions. I have 3 sites. One I published and it's doing fine. The problem is I've published two others that are pointing to the first one that I published. So no matter what address I put into the browser, it opens up the first site.

Another question is: I'm not sure where the first site went on my business catalyst hosting site. So I can't edit anything.

Is this something that needs to be addressed on the business catalyst side or the godaddy side? If you know which side, can you please leave details or a link on how to fix the issue?

Thank you

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sun, 27 Oct 2013 23:50:35 GMT

Hi There,

If you have 3 seperate BC sites you can not set them up that point to the same domain. I think that is what you mean by the first one. That is just not how the web works. Each site if it is different needs a seperate domain or at least subdomain to function.

If you have 3 sites under the same BC hosting setup you need to set landing pages to each new domain you have for each.

You need to expand more here or at least contact BC support on your issue, its hard to determine what you have done from here.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 28 Oct 2013 00:28:03 GMT

Hi.

Yeah. I have 3 sites, 3 domain names. All going to the same domain name. I'm trying to redirect them to their own url/domain names and not my original site's domain name. No matter what address I enter in the browser, it goes to my original site that I created (the first one).

That's the first issue. The second is that somehow the first site in my BC account is gone so I can't even make changes if I wanted to in BC. It seems that the newer sites that I'm hosting took over.

Anyway. Thanks!

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 28 Oct 2013 00:37:18 GMT

In each site you need to go to the domain manager and setup the domain for that site.

How have you setup the domain registra for the domains, you doing the ns records?

Contact BC support about this and the second issue.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sat, 21 Dec 2013 15:34:12 GMT

did you figure this out, I'm having the same issue

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sat, 21 Dec 2013 15:34:59 GMT

did you figure this out, I'm having ths same issue

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Tue, 28 Jan 2014 23:26:04 GMT

Hi,

My site is sometime being upload as the iPhone version instead of the Desktop version. I checked all the linkes and made sure phone-phone, desktop-desktop. How can I check it? the site is: http://www.blipitapp.com/ and http://blipit01.businesscatalyst.com/

Thank you!

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Sun, 04 May 2014 20:44:56 GMT

I'm new to a lot of this.Perhaps someone can help me? I just took over redesigning a site for a company and redesigned it using a combination of Muse & Dreamweaver.They bought & registered their domain name at www.wix,com.How do I get the domain to point to their new business catalyst site?Do I have to move it to a new registar like GoDaddy or Network solutions.Please advise.Thank you:)

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Mon, 25 Aug 2014 02:45:09 GMT

Hi, I have redirected the names seres to BC and can see it in my Site Domains list. It will be my second of 5 site with my subscription. However, when publishing from Muse I can only see the first in the "publish to" option. Some thing simple I am missing I guess.

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Wed, 27 Aug 2014 08:14:37 GMT

Hi,

Please reach out to our LiveChat support team from the Admin of your site -> Help &Support on the top right part of your screen to get this investigated further.

Thanks,
Florin

RE: Adding a domain name to your site and taking site live

forums_noreply@adobe.com — Fri, 12 Sep 2014 11:38:23 GMT

Hi,

I have registered my domain name with BigRock.in and I want to make the website live. I have applied the steps mentioned in the post, but it doesn’t seem to work. Please help me out in making my site live.

Prefix
TTL	When blank defaults to 86400
Type
Value